quality auditor resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Quality Control Analyst with demonstrated track record of improving products and procedures with hands-on inspections, testing methods and data analysis. Disciplined professional with a systematic approach. Meticulous Manager skilled at juggling multiple tasks and working under pressure.

  • Data interpretation
  • Equipment calibration
  • Sampling protocols
  • Corrective actions
  • Testing procedures
  • Materials inspections
  • Performance testing
Work History
Quality Auditor, 09/2018 - Current
Illinois Tool Works Montgomeryville, PA,
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.
  • Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
  • Inspected Fabricated glass and compared against standards.
  • Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
  • Completed supporting documentation for testing procedures, including data capture forms, equipment logbooks and inventory forms.
  • Performed visual assessment of products to evaluate conformance with quality standards.
  • Recorded and organized test data for report generation and analysis.
  • Conducted analyses of both in-process and completed [Type] materials, components and products.
Call Center Customer Service Specialist, 01/2018 - 09/2018
Supportive Concepts For Families Reading, PA,
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
  • Coordinated with Move Money team in developing project plans for prioritized initiatives.
  • Generated new business leads through direct customer engagement, deploying inbound marketing tactics and developing and optimizing informative content.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Collaborated with Bank of America department on operational support tasks to model importance of group goals.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
Residential House Manager, 02/2015 - 01/2017
Envisions City, STATE,
  • Enforced policies and safety standards through building and room rounds.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
  • Promoted positive relations between residents and staff.
  • Conducted daily welfare checks and ensured that all resident needs were met by coordinating with facility staff.
  • Supported personal needs of residents dealing with diverse conditions.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Equipped and organized facility to comply with company strategy for online and offline quality controls.
Assistant Store Manager/Senior Hairstylist, 03/2014 - 02/2015
Cost Cutters Salons City, STATE,
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised and evaluated staff of 8 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Promoted to Assistant Manager after only 2 months with company.
  • Drafted employee work schedules to fill coverage gaps.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Conducted store inventories once per quarter.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Associate of Arts: Criminal Justice, Expected in 05/2002
Mt San Jacinto College - San Jacinto, CA
Status -
High School Diploma: , Expected in 06/1998
Oceanside High School - Oceanside, CA
Status -

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Resume Overview

School Attended

  • Mt San Jacinto College
  • Oceanside High School

Job Titles Held:

  • Quality Auditor
  • Call Center Customer Service Specialist
  • Residential House Manager
  • Assistant Store Manager/Senior Hairstylist


  • Associate of Arts
  • High School Diploma

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