Quality Auditor resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Audit process coordination
Schedule management
Corrective action leadership
Documentation assessments
Product testing
Reporting and documentation
Planning & organizing
Decision-making
Basic math
Communication
Organization
Computer skills
Experience
Quality Auditor, 01/2023 to Current Westrock Company – Covington, VA,
Inspected production areas regularly to identify and process violations impacting final quality results.
Investigated and identified quality issues to uncover root causes and explore potential corrective actions.
Detected department-level problems by monitoring activities and reporting on findings.
Highlighted compliance issues for management team.
Collected and assessed latest information about ongoing work and compliance issues.
Outlined standardized procedures for company inspections and process reviews.
Assembler, 08/2010 to Current Cae – Fort Bragg, NC,
Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
Completed accurate assembly work by positioning and aligning components.
Worked at fast and steady pace to meet production goals.
Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
Kept workstation organized and orderly, making sure production parts, tools, test equipment and documentation were properly stored and maintained.
Followed safety procedures while working in noisy and dusty environments to operate machines and tools.
Maintained clean workstation, equipment and text fixtures in safe condition.
Conducted visual inspections and checked for product defects.
Documented actions by completing production and quality forms.
Packaged and palletized completed products and prepared for shipping.
Rotated through series of different stations based on team needs.
Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.
Machine Operator, 08/2010 to Current Banner Engineering – Huron, SD,
Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
Documented daily production data and submitted accurate time logs to keep management up-to-date.
Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
Placed finished products on skids and wrapped and transported to warehouse with forklift.
Prepared machine for production processes by equipping with required tools and parts.
Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
Monitored and observed production line to watch for pile-ups and jams.
Designed detailed preventive maintenance schedules to enhance tool performance.
Customer Service Representative, 08/2007 to 01/2010 Nader's Pest Raiders – Jacksonville, FL,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Educated customers on special pricing opportunities and company offerings.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Developed strong customer relationships to encourage repeat business.
Used proven techniques to de-escalate angry customers during telephone interactions.
Set up and activated customer accounts.
Improved customer service wait times to mitigate complaints.
Education and Training
GED: , Expected in 08/1996 Groton Central School - Groton, NY, GPA:
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