Quality Assurance Supervisor Resume Example
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QUALITY ASSURANCE SUPERVISOR
Professional Summary
Thorough Quality Assurance Specialist with 2-year background in Pharmaceuticals . Excellent resource management and allocation skills. Outstanding communication, organizational and time management talents.
Skills
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Work History
Jun 2020 - CurrentLanett , AL
Quality Assurance Supervisor / Berry Plastics
- Achieved an outstanding rating for Internal Quality Audit for 2020.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
- Assisted with onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Developed monthly, end-of-quarter and other statistical reports, including analysis for quality.
- Educated employees on Standard Operating Procedures.
- Collaborated with management to provide training on improved processes and assist with creation and maintenance of quality training.
Feb 2019 - Jun 2020Dallas , TX
Assistant Manager | / Sur La Table
- Assist the Center Director in the daily operational functions of donor center operations.
- Ensures the total operation is in compliance with facility SOPs, State and Federal (FDA) Rules and Regulations, OSHA requirements and CLIA requirements.
- Complies with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.
- Oversees the performance of all equipment maintenance and ensures all equipment is well maintained, in good working order and is calibrated as required.
- Hired, trained and coordinated donor center staff members to ensure a competent, compliant and quality team that yields maximum donor production.
- Scheduled and facilitated employee cross-training activities to prepare the team for volume increases, staff depletions, vacations and absenteeism.
- Provided leadership for employee relations through effective communication, coaching, training and development requirements.
- Completed shipments and reviews all test results and shipping records.
- Maintained continual attention to weekly supply needs and monthly inventories.
Mar 2013 - Feb 2019Frankfort , IL
Assistant Store Manager / Wintrust Financial Corp.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for 26 employees
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff of 26 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Feb 2008 - Jul 2014City , STATE
Assistant Branch Manager / J.P. Morgan Chase
- Managed branch team of 28 full and part-time employees.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with team to achieve customer satisfaction ratings Gold from 2010-2012.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised and evaluated staff including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Wrote and administered employee performance reviews to monitor customer service and personal sales of team.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
Education
Feb 2008City, State
Associate of Arts And Sciences in Business Administration and ManagementWestern International University
- Graduated with 3.84 GPA
Accomplishments
- Received an Outstanding rating for 2020 Internal Quality Audit
Certifications
- CPhT - Certified Pharmacy Technician
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Resume Overview
School Attended
- Western International University
Job Titles Held:
- Quality Assurance Supervisor
- Assistant Manager |
- Assistant Store Manager
- Assistant Branch Manager
Degrees
- Associate of Arts And Sciences in Business Administration and Management
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