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Quality Assurance Supervisor Resume Example

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QUALITY ASSURANCE SUPERVISOR
Professional Summary

Thorough Quality Assurance Specialist with 2-year background in Pharmaceuticals . Excellent resource management and allocation skills. Outstanding communication, organizational and time management talents.

Skills
  • Sound quality management techniques
  • Adept at performing analysis
  • Staff training and development
  • Policy reinforcement
  • Staff Management
  • Verbal and written communication
  • Detail-oriented
  • MS Office
Work History
Jun 2020 - CurrentCity, State
Quality Assurance Supervisor / Company Name
  • Achieved an outstanding rating for Internal Quality Audit for 2020.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
  • Assisted with onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
  • Developed monthly, end-of-quarter and other statistical reports, including analysis for quality.
  • Educated employees on Standard Operating Procedures.
  • Collaborated with management to provide training on improved processes and assist with creation and maintenance of quality training.
Feb 2019 - Jun 2020City, State
Assistant Manager | / Company Name
  • Assist the Center Director in the daily operational functions of donor center operations.
  • Ensures the total operation is in compliance with facility SOPs, State and Federal (FDA) Rules and Regulations, OSHA requirements and CLIA requirements.
  • Complies with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.
  • Oversees the performance of all equipment maintenance and ensures all equipment is well maintained, in good working order and is calibrated as required.
  • Hired, trained and coordinated donor center staff members to ensure a competent, compliant and quality team that yields maximum donor production.
  • Scheduled and facilitated employee cross-training activities to prepare the team for volume increases, staff depletions, vacations and absenteeism.
  • Provided leadership for employee relations through effective communication, coaching, training and development requirements.
  • Completed shipments and reviews all test results and shipping records.
  • Maintained continual attention to weekly supply needs and monthly inventories.
Mar 2013 - Feb 2019City, State
Assistant Store Manager / Company Name
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for 26 employees
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised and evaluated staff of 26 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Feb 2008 - Jul 2014City, State
Assistant Branch Manager / Company Name
  • Managed branch team of 28 full and part-time employees.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with team to achieve customer satisfaction ratings Gold from 2010-2012.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Supervised and evaluated staff including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Wrote and administered employee performance reviews to monitor customer service and personal sales of team.
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
  • Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
Education
Feb 2008City, State
Associate of Arts And Sciences in Business Administration and ManagementWestern International University
  • Graduated with 3.84 GPA
Accomplishments
  • Received an Outstanding rating for 2020 Internal Quality Audit
Certifications
  • CPhT - Certified Pharmacy Technician
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Resume Overview

School Attended

  • Western International University

Job Titles Held:

  • Quality Assurance Supervisor
  • Assistant Manager |
  • Assistant Store Manager
  • Assistant Branch Manager

Degrees

  • Associate of Arts And Sciences in Business Administration and Management

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