Quality Assurance Quality Control Coordinator Resume Example
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QUALITY ASSURANCE QUALITY CONTROL COORDINATOR
Professional Summary
Detailed-Oriented Quality Assurance/Quality Control Document Control with superb problem-solving and analytical abilities. Able to keep meticulous records. Specialties include operational improvements, program implementation, and documentation. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Self motivated to learn, grow and excel in the Refinery industry.
Skills
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Work History
Company NameQuality Assurance Quality Control Coordinator //City, State//July 2014 to Current
- Recorded, analyzed and distributed statistical information.
- Draft routine documents for SWRC QA/QC and inspections review.
- Prepared and collection production reports.
- Collaborated with SWRC client to apply root cause analysis guidance and establish effective action plans related to piping projects.
- Developed quality sales packages for multiple new projects by verifying customer requirements and implementing process of production.
- Determined quality department standards, practices and procedures.
- Maintained knowledge of regulatory requirements, to include SWRC requirements, as well as Bilfinger Westcon, Inc.'s policies.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Managed high-value existing business partnerships with SWRC to deliver on objectives and maximize support and awareness.
- Established and maintained productive working relationships with staff to promote collaborative approach to customer (SWRC) provision.
- Coordinated with QA/QC Regional Manger in developing project plans for prioritized initiatives.
- Operated with high integrity, built trust, and earned sustained credibility throughout career.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Maintain and ensure timely filings of turn over packages.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Provide overall document administrative support of the QA/QC team.
- Executed strong organization, multi-tasking and prioritizing skills.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Presented metric reporting to team and clients.
- Improved quality processes for increased efficiency and effectiveness.
Company NamePayroll Clerk//City, State//December 2012 to July 2014
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Independently maintained accuracy in transferring correct data from payroll spreadsheets into Excel system.
- Processed new hire paperwork and documents.
- Completed weekly payroll for employees.
Company NameQuality Assurance Analyst//City, State//February 2010 to July 2014
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Wrote, evaluated customer service calls and updated system documentation used by quality assurance team.
- Developed and audited practices, programs and metrics reporting systems to ensure optimal efficiency.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
- Performed team and individual assessment of customer claims to evaluate conformance with quality standards.
- Maintained compliance procedures.
Company NameCollection Team Leader//City, State//June 2001 to February 2012
- Continuously evaluated business operations to effectively align workflows maintained good public image for more than 500 while collecting their past due accounts.
- Oversaw day to day activities of 5-12 employees on the collection team, fostering inspiring atmosphere to optimize employee experiences and meeting monthly quota.
- Assisted with interview process and provided one on one training.
Education
High School DiplomaRAWLINS HIGH SCHOOL //City//May 1999
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Resume Overview
School Attended
- RAWLINS HIGH SCHOOL
Job Titles Held:
- Quality Assurance Quality Control Coordinator
- Payroll Clerk
- Quality Assurance Analyst
- Collection Team Leader
Degrees
- High School Diploma
