Quality Assurance Quality Control Resume Example Res Care, Inc.

QUALITY ASSURANCE QUALITY CONTROL

Professional Summary

Enthusiastic QC inspector eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of clients specifications and assuring that work is up to specifications. Motivated to learn, grow and excel in quality control.

Skills

Quality assurance controls
Quality control standards
Bilingual Spanish/English
Excel spreadsheets
Microsoft Excel
Excellent work ethic

Excellent analytical and problem-solving skills
Excellent problem-solving skills
Excellent multitasking capability
Excellent people skills
Excellent team player

Education

Hardin Jerfferson High SchoolCity07/2013High School Diploma

Lamar UniversityCity, StateSome College (No Degree): Business Administration And Management

Work History

Res-Care, Inc.- Quality Assurance Quality Control
Kingston Springs , TN01/2019 - Current

Determined quality department standards, practices and procedures.
Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Specified quality requirements of raw materials with suppliers.
Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
Inspected products and worker progress throughout production.
Applied coaching techniques and tools to support managers and team members in improving performance.
Tracked quality issues with external customers, suppliers and internal plant operations.
Monitored staff organization and suggested improvements to daily functionality.
Recorded, analyzed and distributed statistical information.
Collected production samples regularly and performed detailed quality inspections.
Assured consistent quality of production by implementing and enforcing automated practice systems.
Implemented new quality assurance and customer service standards.
Established and tracked quality department goals and objectives.
Reported all malfunctions to production executives to ensure immediate action.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Developed standard operating procedures and document workflows for current and future process steps.
Determined and recommended methods to address improvement opportunities.
Updated quality control standards, methods and procedures to meet compliance requirements.
Developed and executed plans to monitor standard process adherence.

Brock- Tracker
City , STATE10/2018 - 01/2019

Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Ability to read and comprehend an isometric drawing
Captured communication of field progress including productivity, labor, materials and equipment data
Determined and recommended methods to address improvement opportunities.
Developed team communications and information for [Type] meetings.
Developed standard operating procedures and document workflows for current and future process steps.
Investigated and resolved customer complaints to foster satisfaction.
Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.

Brock Services- Project Controls Data Entry/Clerk's Helper
City , STATE07/2018 - 01/2019

Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
Located missing file materials, which enabled Project Controls/QAQC Department to meet project deadlines and avoid lost man-hours.
Optimized information gathering and presentations with implementation of practical filing system.
Upheld confidentiality of all information to avoid potential data breaches and client lawsuits.
Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties.
Created reports, correspondence and spreadsheets with Microsoft Office programs.
Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
Updated quality control standards, methods and procedures to meet compliance requirements.
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Improved quality processes for increased efficiency and effectiveness.

Brock Services- Quality Assurance Quality Control
City , STATE12/2017 - 07/2018

Determined quality department standards, practices and procedures.
Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Specified quality requirements of raw materials with suppliers.
Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
Inspected products and worker progress throughout production.
Applied coaching techniques and tools to support managers and team members in improving performance.
Tracked quality issues with external customers, suppliers and internal plant operations.
Recorded, analyzed and distributed statistical information.
Monitored staff organization and suggested improvements to daily functionality.
Collected production samples regularly and performed detailed quality inspections.
Assured consistent quality of production by implementing and enforcing automated practice systems.
Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
Implemented new quality assurance and customer service standards.
Established and tracked quality department goals and objectives.
Reported all malfunctions to production executives to ensure immediate action.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.

Resume Overview

School Attended

Hardin Jerfferson High School
Lamar University

Job Titles Held:

Quality Assurance Quality Control
Tracker
Project Controls Data Entry/Clerk's Helper

Degrees

High School Diploma
Some College (No Degree) : Business Administration And Management

Quality Assurance Quality Control Resume Example

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