Quality Assurance Manager Quality Control Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Organized Quality Assurance Manager with 10 years of managerial experience in Food/ Beverage Industry. Dedicated to detail-oriented production inspections and collaborating with various departments. Proficient in daily product sampling and performing accurate audits. Customer-focused, skilled at working with customers and clients to ensure fantastic service.

  • Quality assurance experience
  • Data collection
  • Health and safety compliance
  • New employee hiring
  • Employee training
  • Food/ Beverage inspections
  • Organization Management
  • GAMP systems expert
  • Strategic thinker
  • Presentations
  • HACCP Juice Certified
  • Agilent 1220 - HPLC use and repair
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Sales
04/2010 to 05/2020 Quality Assurance Manager/ Quality Control Manager Cf Industries, Inc. | Woodward, OK,
  • Devised Brooklyn Bottling quality assurance, control, and sanitation processes.
  • Developed in-process data collection testing policies and procedures for approving beverage batches before and after processed on manufacturing line.
  • Developed in-process data collection testing policies and procedures for finished products and lines for microbiological growth.
  • Developed in-process data collection testing policies and procedures for ingredients and raw materials.
  • Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
  • Performed HACCP, GMP, and Food safety training for all site employees (200+).
  • Acted as company lead representative during all FDA inspection, OSHA inspection, customer/ co-packer audits, and Third-Party Certification Audits.
  • Perform FDA mock inspections, conduct FDA audit prep activities, and training. Completed various quality audits for different departments.
  • Fielded customer complaints and rectified service issues.
  • Appraised customers' requirements and worked to maintain high satisfaction.
  • Supervised and guided inspectors, technicians and other staff. Directly oversaw 15 team members responsible for inspecting all aspect of product quality, and 7 team members responsible for site sanitation. Trained and developed employees in effort to contribute to overall professional growth. Monitored execution of testing activities, directing supervisors, inspectors and floor workers according to testing specifications to gather accurate, useful data.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Troubleshot product issues related to quality and fixed problems.
  • Established product specifications and quality assurance practices.
  • Established and reviewed policies, procedures, and quality standards.
  • Kept records of quality reports and statistical reviews.
  • Recommended and implemented measures to improve production methods and quality of products.
  • Provided top product quality control and inventory management resulting in reduced downtime and maximized revenue.
  • Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
  • Liaised between senior plant management and line-level supervision to maintain open communications.
  • Reviewed quality control reports to monitor various quality aspects of sanitation, batching, raw materials, ingredients, and production.
  • Inspected production, quality control and maintenance reports to detect and address production problems.
  • Analyzed quality control test results and provided feedback and interpretation to production management or staff.
  • Implemented corrective actions.
  • Stayed abreast of local, state and federal regulations to bolster compliance of corporate procedures.
  • Gathered data on dimensions and performance characteristics of production items through testing procedures, performing statistical analysis on test results.
  • Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and co-packers for consideration in new contracts.
  • Managed company onboarding processes, interviewing and selecting new quality assurance personnel and cultivating teamwork and technical proficiency in training.
  • Identified deviations in finished products from quality standards, isolating causes within production process and devising solutions to increase consistency.
  • Decided which products were defective and which ones were right. Oversaw product holds and releases.
  • Reviewed specifications for products,
  • Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications.
05/2007 to 05/2008 Operator Walt Disney Co. | Orlando, FL,
  • Manufactured the laminates for computer chips.
  • Set up machine for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Evaluated materials for quality and sorted parts and final products.
  • Practiced safe lockout-tagout procedures to prevent injury to personnel during maintenance procedures.
05/2006 to 05/2007 Sales Associate Crossroads Diversified Services | San Carlos, CA,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Handled Sales Transactions
  • Inventoried Stock
06/2004 to 09/2005 Cashier Target, Poughkeepsie Galleria Mall | City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Inspected items for damage and obtained replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Welcomed customers, offering assistance to help find necessary store items.
Education and Training
Expected in | Science/ Chemistry Dutchess Community College, Pendell, Poughkeepsie, New York, GPA:
Expected in | Business Administration And Management Monroe College, New Rochelle, New York, GPA:

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Resume Overview

School Attended
  • Dutchess Community College
  • Monroe College
Job Titles Held:
  • Quality Assurance Manager/ Quality Control Manager
  • Operator
  • Sales Associate
  • Cashier
  • Some College (No Degree)
  • Some College (No Degree)

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