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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I am a 40 year old working professional a good work ethic. I strive to excel at everything I do. I have refined my skills in numerous areas throughout my working career in various fields including construction, child care, customer service, fast food, and hospitality. I am excited to start in a new direction that brings me closer to home. As a newly wed and first time homeowner, working out of town no longer suits our lifestyle and home responsibilities. My children have grown up and moved out and I am dedicated to my work. I am looking for financial stability in a career that will sustain the future in these uncertain times.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills

Ability to work independently or in a team environment with minimal supervision.

Ability to use conflict resolution strategies to improve customer retention and satisfaction.

As a former small business owner I refined my skills to handle multiple tasks simultaneously.

I am a fast learner and love expanding my skills to better the company and myself.

Experience
06/2021 to Current
Quality Assurance Inspector Hill International, Inc. Orlando, FL,
  • Designed and followed detailed inspection schedules.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Identified production concerns and worked with supervisors to understand and remedy situations.
  • Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards or quality levels.
  • Inspected 1-5 bedroom/1-5 bathroom condo units to ensure they complied with our high quality cleanliness and maintenance standards.
  • Performed cleaning and maintenance tasks to ensure quality standards were met.
06/2018 to 09/2020
Mobile Home Warranty Tech /Vinyl Installer Wayne Frier Home Center City, STATE,
  • Loaded and unloaded ladders, walk boards, latter jacks and other large tools and equipment to prepare for job tasks.
  • Operated saw blade in reverse to cut pieces of vinyl.
  • Layered caulk and sealants to installed surfaces to fill gaps and cracks and act as bonding agent.
  • Conducted site surveys prior to installation to take measurements and determine needed materials for project completion.
  • Applied precut siding and manually cut material to size and shape at work sites.
  • Used screws and nails to fasten wood or metal laths to surfaces.
  • Cut and trimmed material to shape to fit around windows and corners.
  • Followed sequence indicated by numbers printed on pieces and interlocked pieces through tabs at edges to properly attach siding.
  • Completed scheduled appointments on time to drive quality service.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Installed new components or replaced defective parts to restore functionality.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Performed drywall repairs.
  • Painted display lot model homes to increase sales appeal. (Two triple wides on the lot sold immediately after I repainted them, both customers stated the paint scheme was a selling point.)
  • Performed plumbing leak repairs.
  • Performed A/C duct repairs/replacements.
  • Installed vinyl skirting (I held the exclusive contract for Wayne Frier Home Center of Pensacola for vinyl skirting every home sold from that lot)
  • Performed punch out list inspections to ensure homes were ready for final inspection and/or report/perform any warranty related repairs necessary.
06/2010 to 06/2012
Mobile Home Warranty Technician Christopher Weeks LLC City, STATE,
  • Performed customer work and warranty repairs in compliance with manufacturer standards.
  • Contacted manufacturers and vendors for warranty repairs and replacements.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Completed scheduled appointments on time to drive quality service.
  • Installed new components or replaced defective parts to restore functionality.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Replaced defective vinyl components and securely connected new items to existing structures.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Inspected Manufactured Homes for issues impacting safety or performance.
  • Applied knowledge of carpentry and general construction to finish work.
02/2001 to 11/2002
At&t Customer Service Representative West Corporation City, STATE,
  • Provided excellent service and attention to customers through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Handled delegated tasks.
  • Recognized by management for providing exceptional customer service.
  • Answered 100+ calls per shift to assist with customer questions and concerns.
Education and Training
Expected in 05/2000
High School Diploma:
Milton High School - Milton, FL
GPA:

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Resume Overview

School Attended

  • Milton High School

Job Titles Held:

  • Quality Assurance Inspector
  • Mobile Home Warranty Tech /Vinyl Installer
  • Mobile Home Warranty Technician
  • At&t Customer Service Representative

Degrees

  • High School Diploma

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