Quality Assurance Inspector resume example

As an Area Field Manager the responsibities included managing client relations by acting as liaison between client, team and vendors. Involved in soliciting dealers then providing training, tools and equipment to insure their success.

As a company president for the State of Hawaii

• Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
• Built relationships with strategic partners leading to business development opportunities.
• Established new workflow and employee training processes to improve operational efficiency.
• Hired, trained and mentored 23 staff members to maximize productivity.
• Fostered collaboration and development of new practices by 38 business leaders.
• Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging truck rental trends.
• Exceeded annual revenue targets by over 1200% by effectively overseeing daily operations and strategic initiatiative implementation.

• Maintained full compliance with city ordinances and state and federal governments applicable to city operations.
• Coordinated work of 36 team members.
• Performed calculations to determine costs, community use, and other aspects of potential strategies.
• Followed codes and legal guidelines to comply with regulatory agencies and legal considerations.
• Analyzed available data and applied to evaluation of potential development projects.
• Trained, managed and motivated employees to promote professional skill development.
• Motivated employees to share ideas and feedback.
• Recruited and hired individuals demonstrating passion, dedication and added value to team.
• Provided leadership to 36 employees through coaching, feedback and performance management.
• Formed and sustained strategic relationships with clients.
• Conducted staff evaluations and determined promotions and realignments or reductions in workforce.

• Trained employees on additional job positions to maintain coverage of roles.
• Recruited and hired qualified candidates to fill open positions.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
• Interviewed, hired and trained new employees.
• Supervised 26 staff members performing daily activities.
• Conducted regular evaluations and addressed performance concerns directly with employees.
• Investigated misconduct, mediated problems and determined appropriate discipline for staff.
• Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Delegated work to staff, setting priorities and goals.
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
• Treated associates with fairness and respect, providing recognition of accomplishments.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Recruited, hired and trained new employees, including monitoring and review of individual performance.
• Addressed internal and customer-related issues each day and affected strategic resolutions.
• Coordinated work of 23 employees by offering clear direction and motivational leadership.
• Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
• Reviewed employee performance and delivered constructive feedback to improve performance.