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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Thorough Quality Assurance Manager capable of creating successful quality assurance strategies and processes. Accomplished at identifying deficiencies and initiating solutions to problems. Experienced performing both process and outbound inspections.

Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes.

Skills
  • Strategic Planning
  • Audit Compliance
  • Quality Management Systems
  • Documentation Management
  • Regulatory Compliance
  • Audit coordination
  • Staff training and development
  • Employee supervision
  • Policy reinforcement
  • Data Analysis
  • Knowledge of quality systems
  • Microsoft use
Work History
12/2016 to 02/2020 Quality Assurance Coordinator Saint Francis Community Services | Great Bend, KS,
  • Determined quality department standards, practices and procedures.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
  • Established and tracked quality department goals and objectives.
  • Recorded, analyzed and distributed statistical information.
  • Implemented ISO 9000 quality systems, defining business practices, leading to certification and better business practices.
  • Reported all malfunctions to production executives to ensure immediate action.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Implemented new quality assurance and customer service standards.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Tracked quality issues with external customers, suppliers and internal plant operations.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
08/2013 to 12/2016 Program Director Devereux | Fort Myers, FL,

Interviewed and hired talented staff with expertise in caring for adults with disabilities to increase client strengths within already gifted department.

  • Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
  • Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
  • Provided ongoing direction and leadership for program operations.
  • Maintained tight production timetables and quality standards to give audiences exceptional offerings.
  • Interacted with customers and clients to identify business needs and requirements.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Improved success of program by making proactive adjustments to operations.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
09/2001 to 07/2013 Service Coordinator Quinn Group, Inc. | Hesperia, CA,
  • Developed productive working relationships with numerous community resources, including churches, schools, government agencies and charitable organizations.
  • Designed individualized service plans that took into account clients' goals and preferences.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Educated potential participants on available services and processes to engage in program.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Participated in meetings to discuss new goals and outcomes.
  • Developed team communications and information for ISP meetings.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Managed caseload of up to 52 individuals and families.
Education
Expected in High School / GED | Artesia High School, Artesia, NM GPA:
Expected in | Business Administration And Management ENMUR, Roswell, NM GPA:

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Resume Overview

School Attended

  • Artesia High School
  • ENMUR

Job Titles Held:

  • Quality Assurance Coordinator
  • Program Director
  • Service Coordinator

Degrees

  • High School / GED

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