Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Jessica Claire Quality Assurance Coordinator

Hands- on Quality Coordinator with over 10 years of experience in quality management processes and assessments. Skilled in drafting reports, product evaluation and strategizing different ways for employees to be more efficient. Specialties include performing improvement studies, product testing and product analysis. Organized, friendly and gifted with exceptional troubleshooting and critical-thinking skills. Focused, determined and able to complete multiple tasks in fast-paced environment.

  • Auditing
  • Budgets
  • Customer Service
  • Documentation
  • Inventory Control
  • Inventory
  • Leadership
  • Policies
  • Process Re-engineering
  • Procurement
  • Quality Assurance
  • Quality Control
  • QuickBooks
  • Receiving
  • Reporting
  • Safety
  • Schematics
  • Time Management
  • Experience in Product Analysis
  • Leadership Proficiency
  • Quality Improvements Implementation
  • Data Collection
  • Planning and Coordination
  • Administrative Support
Quality Assurance Coordinator, 03/2017 to 07/2020
Saint Francis Community ServicesGarden City, KS,
  • Conducted quality assurance training for 100 employees engaged in materials handling and product assembly.
  • Improved handling and cosmetic procedures to address any defects/failures which resulted in "zero" defects, and increased customer satisfaction.
  • Recognized by management for strong leadership Assurance Coordinator, Developed and controlled quality programs, ensuring strict compliance to all programs and policies, leading to a 75% reduction in documentation errors and zero occurrences of recall of calibrated items and rework required.
  • Assembled teams to complete command level functions, earning money through various fundraisers.
  • Managed 12 quality assurance specialists and inspectors who conducted 425 quality verification reports.
  • Monitored production department's conformance with quality assurance standards and procedures.
  • Lead on development of staff by assessing and ensuring training and development needs were met, enabling the entire staff to have to appropriate skills to be productive and successful.
  • Ensured that all SOPs were in compliance, reviewed, updated and created new SOPs when necessary.
  • Designed Performance Improvement (PI) goals for underperforming departments and individuals, creating attainable, morale-boosting milestones to aid in remediation.
  • Recommended improvements to systems and procedures for increased productivity.
  • Collaborated with other team members to perform internal QA audits.
  • Investigated performance to maintain employee adherence to quality and safety policies.
Fulfillment Specialist , 09/2014 to 10/2016
Quad/Graphics, Inc.Avon, IN,
  • Exceeded Picking/Storing performance goals and recruited as a trainer/mentor to new or under performers.
  • Participated in development meetings to map out and improve productivity and overall throughput.
  • Promoted to lead position: Manage order picking, assembly operations, implement improvements, and increased productivity by 50%.
  • Strengthened inventory control by sustaining stock rotations.
  • Enhanced purchase orders and ensured payment by regular follow-up.
  • Compiled records for ordering shipping and receiving materials by administering requisition of additional stock, return of broken and nonreceipt of stock.
  • Utilized shipping system software to verify all necessary files were uploaded to shipping delivery service.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
Quality Inspector/ General Assembly, 06/1998 to 01/2014
United Technologies CarrierCity, STATE,
  • Verified proper specifications were met during maintenance and that proper reactor plant and steam plant cleanliness controls were followed in accordance with the respective technical manuals and system schematics/blueprints.
  • Performed and documented work retesting, ensuring that a billion-dollar platform met its operational commitments.
  • Performed or supervised over 200 QA maintenance items with first time quality work and no re-work required.
  • Saving many man-hours of work and thousands of dollars in parts Provided accurate and detailed reporting to department heads and US officials.
  • Finalized inspections prior to production of consumer goods with a focus on health and safety.
  • Reviewed maintenance documents and CBTS records for completion and accuracy prior to archiving and completion.
  • Inspected, tested and measured materials, products and installations against specifications.
  • Analyzed manufacturing data against functional design and expected quality results.
  • Marked A/C unit products with grades and accepted or rejected designations.
  • Recommended corrective actions to minimize rate of product defects.
  • Analyzed and interpreted blueprints, data and manuals to determine precise specifications.
  • Documented, filed and maintained proper inspection records and quality assurance documents.
  • Completed evaluations by properly using various gauges, tools and equipment.
  • Tested A/C Units and Heat Pumps items to determine proper functionality and operational ability.
  • Completed all timesheets, traceability forms and inspection documentation on time.
  • Assessed finished items for defects and ordered reworks to eliminate irregularities.
Education and Training
Associate of Applied Science: Medical Office Management, Expected in
Tyler Junior College - Tyler, TX,
  • Completed coursework in Medical Terminology, Medical Administrative Support and Medical Insurance
  • 3.12 GPA
Activities and Honors
Websites, Portfolios, Profiles

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School Attended

  • Tyler Junior College

Job Titles Held:

  • Quality Assurance Coordinator
  • Fulfillment Specialist
  • Quality Inspector/ General Assembly


  • Associate of Applied Science

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