Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities. Dedicated banking professional well-versed in developing long-lasting and productive relationships with small business customers. Skilled at reviewing accounts and business packages with a practiced eye in order to propose improvements and resolve issues. Excellent communicator and multitasker with strong planning and conflict-resolution skills. Hardworking executive leader in the banking industry proficient in acquiring customers and increasing revenue. 9+ years of progressive experience. Strategic planner and keen problem solver.

Skills
  • Complex Problem Solving
  • Performance Monitoring
  • Customer Service
  • Staff Supervision
  • Process Documentation
  • Interpersonal Communication
  • Strong Work Ethic
  • Team Management
  • Time Management
  • Attention to Detail
Experience
12/2022 to Current Quality Assurance Coordinator 1-800-Flowers.Com, Inc. | Meridian, ID,
  • Performed follow-up evaluations to determine efficacy of previously implemented corrective measures, recommending subsequent actions based on findings.
  • Developed and maintained [Company]'s Policy and Procedure (P&P) system, integrating regulatory compliance tools to maintain conformity with [Area of Certification] guidelines.
  • Fielded customer complaints and rectified service issues.
  • Allocated complaints to governing departments for investigation and tracked resolution times.
  • Tested products to check each for defects and flaws to identify and correct quality issues.
02/2016 to 07/2022 Deputy MIS and Budget Manager New Kabul Bank, NKB | City, STATE,
  • Prepared daily cash position and deposit position reports
  • Prepared branch financial reports
  • Prepared and reviewed annual budget
  • Verified and controlled daily expenses
  • Maintained petty cash accounts and all types of expenses
  • Reviewed operating budget periodically to analyze trends affecting budget needs.
  • Checked and verified salary of government employees.
  • Spearheaded presentations with finance leaders, providing statistical data utilized in making financial decisions.
  • Managed relationships with tax authorities, bankers and auditors.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
08/2014 to 02/2016 Financial Controller and Reporting Manager New Kabul Bank | City, STATE,
  • Prepared reconciliation statement of foreign banks
  • Prepared reconciliation of Western Union
  • Prepared daily cash position and deposit position reports
  • Prepared weekly M1 Report
  • Prepared monthly Liquidity Ratio Report
  • Prepared breakups of deposits
  • Prepared branch financial reports
  • Prepared and reviewed annual budget
  • Verified and controlled daily expenses
  • Maintained petty cash accounts and all types of expenses.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Researched, documented and solved various accounting issues with minimal supervision and compliant actions.
  • Collaborated with accounting department, overseeing compliance of all [Type] procedures.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.
  • Developed or analyzed information to assess current or future financial status of firms.
  • Performed daily financial duties for accounting, treasury, cost accounting and accounts payable.
11/2012 to 12/2013 Budget and Finance Officer New Kabul Bank | City, STATE,
  • Prepared and reviewed annual budget
  • Prepared daily cash position and deposit position reports
  • Prepared branch financial reports
  • Verified and controlled daily expenses
  • Maintained petty cash accounts and all types of expenses
  • Checked and verified salary of NKB and government employees
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Reorganized finance and accounting departments to improve efficiency and cut excess spending.
  • Communicated with stockholders or other investors to provide information or raise capital.
Education and Training
Expected in 01/2017 Bachelor of Business Administration | Jahan University, Kabul, GPA:
Expected in 01/2012 Diploma | Human Resources Management Learning Fusion Institute, , GPA:
Expected in 01/2011 Diploma | Management Skills , , GPA:
Expected in 01/2010 Diploma | Marketing Skills , , GPA:
Languages
English:
Professional
Negotiated:
Pashto:
Native/ Bilingual
Negotiated:
Persian:
Native/ Bilingual
Negotiated:
Urdu:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • Jahan University
  • Learning Fusion Institute

Job Titles Held:

  • Quality Assurance Coordinator
  • Deputy MIS and Budget Manager
  • Financial Controller and Reporting Manager
  • Budget and Finance Officer

Degrees

  • Bachelor of Business Administration
  • Diploma
  • Diploma
  • Diploma

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