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Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities. Dedicated banking professional well-versed in developing long-lasting and productive relationships with small business customers. Skilled at reviewing accounts and business packages with a practiced eye in order to propose improvements and resolve issues. Excellent communicator and multitasker with strong planning and conflict-resolution skills. Hardworking executive leader in the banking industry proficient in acquiring customers and increasing revenue. 9+ years of progressive experience. Strategic planner and keen problem solver.
Skills
Complex Problem Solving
Performance Monitoring
Customer Service
Staff Supervision
Process Documentation
Interpersonal Communication
Strong Work Ethic
Team Management
Time Management
Attention to Detail
Experience
12/2022 to CurrentQuality Assurance Coordinator1-800-Flowers.Com, Inc. | Meridian, ID,
Performed follow-up evaluations to determine efficacy of previously implemented corrective measures, recommending subsequent actions based on findings.
Developed and maintained [Company]'s Policy and Procedure (P&P) system, integrating regulatory compliance tools to maintain conformity with [Area of Certification] guidelines.
Fielded customer complaints and rectified service issues.
Allocated complaints to governing departments for investigation and tracked resolution times.
Tested products to check each for defects and flaws to identify and correct quality issues.
02/2016 to 07/2022Deputy MIS and Budget ManagerNew Kabul Bank, NKB | City, STATE,
Prepared daily cash position and deposit position reports
Prepared branch financial reports
Prepared and reviewed annual budget
Verified and controlled daily expenses
Maintained petty cash accounts and all types of expenses
Reviewed operating budget periodically to analyze trends affecting budget needs.
Checked and verified salary of government employees.
Spearheaded presentations with finance leaders, providing statistical data utilized in making financial decisions.
Managed relationships with tax authorities, bankers and auditors.
Conducted reviews and evaluations for cost-reduction opportunities.
Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
08/2014 to 02/2016Financial Controller and Reporting ManagerNew Kabul Bank | City, STATE,
Prepared reconciliation statement of foreign banks
Prepared reconciliation of Western Union
Prepared daily cash position and deposit position reports
Prepared weekly M1 Report
Prepared monthly Liquidity Ratio Report
Prepared breakups of deposits
Prepared branch financial reports
Prepared and reviewed annual budget
Verified and controlled daily expenses
Maintained petty cash accounts and all types of expenses.
Coordinated preparation of external audit materials and external financial reporting.
Researched, documented and solved various accounting issues with minimal supervision and compliant actions.
Collaborated with accounting department, overseeing compliance of all [Type] procedures.
Analyzed actual financial results to budget, preparing variance reporting to functional groups.
Developed or analyzed information to assess current or future financial status of firms.
Performed daily financial duties for accounting, treasury, cost accounting and accounts payable.
11/2012 to 12/2013Budget and Finance OfficerNew Kabul Bank | City, STATE,
Prepared and reviewed annual budget
Prepared daily cash position and deposit position reports
Prepared branch financial reports
Verified and controlled daily expenses
Maintained petty cash accounts and all types of expenses
Checked and verified salary of NKB and government employees
Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Reorganized finance and accounting departments to improve efficiency and cut excess spending.
Communicated with stockholders or other investors to provide information or raise capital.
Education and Training
Expected in 01/2017Bachelor of Business Administration | Jahan University, Kabul, GPA:
Expected in 01/2012Diploma | Human Resources ManagementLearning Fusion Institute, , GPA:
Expected in 01/2011Diploma | Management Skills, , GPA:
Expected in 01/2010Diploma | Marketing Skills, , GPA:
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