quality assurance auditor resume example with 20+ years of experience

Jessica Claire
  • Claire Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Forward-thinking Manager with over 15 years of project management and quality assurance experience in aviation and logistics environments. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

  • Customer service
  • Staff management
  • Time Management
  • Process implementation
  • Team Building Expertise
  • Staff training/development
  • Detail Oriented
  • Strategic planning
  • Organizational Skills
  • Strong Verbal and written communication skills
Work History
Quality Assurance Auditor, 06/2019 to Current
Psa AirlinesOh, OH,
  • Perform operational compliance inspections for Delta Airlines Cabin Appearance and Facility Audit Program.
  • Verify all work accomplished by external company contractors and vendors meets and exceeds applicable quality audits.
  • Deliver third-party audit services at client locations, keeping operations in compliance with FAA regulatory requirements and ISO standards.
  • Identify issues of non-compliance and elevate reports to senior personnel.
  • Train and review work of junior personnel on departmental responsibilities.
  • Review work instructions and production strategies to verify compliance with established standards.
  • Report objective findings in real time using a handheld device with proprietary software, allowing client to review current data to determine areas in need of improvement.
Manager, 01/2016 to 04/2019
VisaSaint Louis, MO,
  • Responsible for overall store management of campus bookstore, online store and fully operational campus post office
  • Provided leadership and oversight to student workers in all facets of bookstore and post office operations including: hiring, training, developing and motivating students, enhancing strong campus relations and complaint resolution
  • Created processes and guidelines for handling new textbook rental program with E-Campus, serving as liaison between textbook vendor, students and faculty
  • Managed mail room operations including: daily sort, scan and distribution of all mail and packages
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Trained and coached 3 new employees each semester to maximize team performance and achieve daily performance objectives
  • Cross-trained existing employees in order to maximize team performance.
  • Demonstrated new products, procedures and techniques to employees.
  • Increased campus store and website sales by $20k by revamping store inventory, soliciting student feedback and developing a marketing plan.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Square
Small Business Owner, 01/2011 to 01/2016
Waste IndustriesHalifax, NC,
  • Founded and managed an e-commerce business, growing yearly revenue to 85k within 4 years.
  • Negotiated with wholesale vendors to acquire inventory at discounted prices, increasing profit margin.
  • Secured contract with Adidas wholesaler to supply all sports apparel at competitive prices, resulting in
  • Coordinated with webmaster to develop website and create online advertisements, boosting online sales by 40% in first year
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Operations Manager, 01/1999 to 09/2011
BAX Global/DB SchenkerCity, STATE,
  • Managed daily domestic inbound/outbound cargo aircraft, scheduled trucks, warehousing and customer service
  • Utilized company drivers for local deliveries, saving 200 k per year in overall cartage costs
  • Implemented warehouse freight scanning process reducing pre-load times by 25%
  • Negotiated rates with third-party carriers controlling costs, increasing profit and ensuring highest level of service
  • TSA training for staff and 30 in-house cartage drivers to stay in compliance with TSA regulations regarding freight and warehouse security
  • Interfaced with Import and Export department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
  • Coordinated communication between International and Domestic Operations to ensure airline transfers and freight recovery service levels of 96% were maintained
  • Conducted ongoing vendor evaluations to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency
  • Maximized transition efficiency and planned and executed physical relocation including floor plans, furnishings and warehouse rack placement
  • Managed daily operations, including supervising multiple team members across five states
  • Fostered strong relationships with internal and external customers and suppliers by meeting service levels and maintaining communication
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Conducted performance reviews each year, offering praise and recommendations for improvement.
  • Generated comprehensive reports regarding incidents, events and important business matters.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Built relationships with customers and managed accounts to drive revenue and profit.
B.A: English, Expected in 1989 to Salem University - Salem, MA,

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Resume Overview

School Attended

  • Salem University

Job Titles Held:

  • Quality Assurance Auditor
  • Manager
  • Small Business Owner
  • Operations Manager


  • B.A

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