Forward-thinking Manager with over 15 years of project management and quality assurance experience in aviation and logistics environments. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Skills
Customer service
Staff management
Time Management
Process implementation
Team Building Expertise
Staff training/development
Detail Oriented
Strategic planning
Organizational Skills
Strong Verbal and written communication skills
Work History
06/2019 to Current
Quality Assurance AuditorPsa Airlines – Oh, OH,
Perform operational compliance inspections for Delta Airlines Cabin Appearance and Facility Audit Program.
Verify all work accomplished by external company contractors and vendors meets and exceeds applicable quality audits.
Deliver third-party audit services at client locations, keeping operations in compliance with FAA regulatory requirements and ISO standards.
Identify issues of non-compliance and elevate reports to senior personnel.
Train and review work of junior personnel on departmental responsibilities.
Review work instructions and production strategies to verify compliance with established standards.
Report objective findings in real time using a handheld device with proprietary software, allowing client to review current data to determine areas in need of improvement.
01/2016 to 04/2019
ManagerVisa – Saint Louis, MO,
Responsible for overall store management of campus bookstore, online store and fully operational campus post office
Provided leadership and oversight to student workers in all facets of bookstore and post office operations including: hiring, training, developing and motivating students, enhancing strong campus relations and complaint resolution
Created processes and guidelines for handling new textbook rental program with E-Campus, serving as liaison between textbook vendor, students and faculty
Managed mail room operations including: daily sort, scan and distribution of all mail and packages
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Trained and coached 3 new employees each semester to maximize team performance and achieve daily performance objectives
Cross-trained existing employees in order to maximize team performance.
Demonstrated new products, procedures and techniques to employees.
Increased campus store and website sales by $20k by revamping store inventory, soliciting student feedback and developing a marketing plan.
Reconciled daily sales transactions to balance and log day-to-day revenue with Square
01/2011 to 01/2016
Small Business OwnerWaste Industries – Halifax, NC,
Founded and managed an e-commerce business, growing yearly revenue to 85k within 4 years.
Negotiated with wholesale vendors to acquire inventory at discounted prices, increasing profit margin.
Secured contract with Adidas wholesaler to supply all sports apparel at competitive prices, resulting in
Coordinated with webmaster to develop website and create online advertisements, boosting online sales by 40% in first year
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
01/1999 to 09/2011
Operations ManagerBAX Global/DB Schenker – City, STATE,
Managed daily domestic inbound/outbound cargo aircraft, scheduled trucks, warehousing and customer service
Utilized company drivers for local deliveries, saving 200 k per year in overall cartage costs
Implemented warehouse freight scanning process reducing pre-load times by 25%
Negotiated rates with third-party carriers controlling costs, increasing profit and ensuring highest level of service
TSA training for staff and 30 in-house cartage drivers to stay in compliance with TSA regulations regarding freight and warehouse security
Interfaced with Import and Export department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
Coordinated communication between International and Domestic Operations to ensure airline transfers and freight recovery service levels of 96% were maintained
Conducted ongoing vendor evaluations to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency
Maximized transition efficiency and planned and executed physical relocation including floor plans, furnishings and warehouse rack placement
Managed daily operations, including supervising multiple team members across five states
Fostered strong relationships with internal and external customers and suppliers by meeting service levels and maintaining communication
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
Conducted performance reviews each year, offering praise and recommendations for improvement.
Generated comprehensive reports regarding incidents, events and important business matters.
Advanced productivity KPIs by leading trainings on procedures and safety practices.
Built relationships with customers and managed accounts to drive revenue and profit.
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