A highly skilled, motivated, compassionate, empathetic and solutions oriented Qualified Mental Health Professional dedicated to providing exceptional care and implementing effective treatment plans for children, adolescents and adults. Exceptional track record of success working with diverse client populations in one on one and group settings. Effective motivator, communicator, and advocate with inherent ability to manage diverse personalities, diffuse stressful situations, proactively resolve conflicts and meet and achieve challenging goals and objectives. Innate ability to establish rapport with clients, effectively develop professional and therapeutic relationships built on trust, and interact with and relate to individuals on all levels.
Superior interpersonal and time management skills to successfully manage a group and increase productivity achieving program goals and objectives and a passion to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting.
Over ten years of diverse experience in industries such as Real Estate, Hospitality, Finance, Marketing/Sales and Telecommunications with expertise in the following functional areas: Project Management, Event Management, Administration/ Compliance, Sales/Marketing, Customer Relationship Management, Service Management with a strong background in providing strategic consulting around Customer Operations.
Ability to work in a fast pace, high emotion environment
Organizational, planning, structuring and time management skills.
Strong interpersonal skills
Ability to effectively communicate with a wide range of individuals within a diverse community.
Ability to work with other Qualified mental health professionals and coordinate effectively and positively.
Communicate both verbally and in written form effectively.
Highly meticulous and great attention to detail.
Working knowledge of mental health illness, and appropriate methods of therapeutically improving signs and symptoms.
Organizing resources and establishing priorities.
Database management skills.
Driven to help others overcome personal obstacles.
Comfortable working autonomously or in a team-based setting.
Ability to work independently and remain flexible to solve problems and crisis.
Qualified Mental Health Professional05/2014 to CurrentComcare Support CenterMetairie, LA
Quickly responding to crisis situations when severe mental health and behavioral issues arise.
Assisting clients in scheduling home visits and phone calls and monitoring effectiveness of these activities.
Efficiently gathering information from families and social services agencies to inform development of treatment plans.
Documenting all patient information including service plans, treatment reports and progress notes.
Conducting outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
Collaborating closely with treatment team to appropriately coordinate client care services.
Interacting with clinical staff and external resources such as school or community personnel.
Consulting with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
Organizing treatment projects that focused on problem solving skills and creative thinking.
Referring clients to other programs and community agencies to enhance treatment processes.
Creating and reviewing master treatment and discharge plans for each client.
Guiding clients in understanding illnesses and treatment plans.
Developing appropriate policies for the identification of medically-related social and emotional needs of clients.
Providing direct service to individuals, which includes conducting assessment interviews, providing on-going therapy, participating in supervision and training, and providing crisis intervention services as required.
Providing on-call services for clients in crisis in rotation with other Qualified Mental Health Professionals.
Providing and maintaining involvement with community agency programs.
Preparing necessary service documentation and evaluation as required by the Policies and Procedures Manual, and ensure review by Supervisor or a Licensed Mental Professional when required.
Developing long term contact with clients, client's families and service providers for medical, social, educational and related service needs.
Providing rehabilitation services including general symptom management community living skills and employment related skills to increase clients independence and increase their ability to maintain community tenure.
Attending required staff meetings, required clinical supervision and trainings.
Coordinating, plan and implement treatment plans for clients.
Case management and proper documentation of client files.
Monitoring program implementation Managing clients finances and assist with accountability with respect to chores and errands.
Assisting clients in scheduling home visits and phone calls and monitored effectiveness of these activities.
Establishing and maintaining effective communication system.
Marketing/Sales Executive Manager06/2013 to 04/2014Deedoc Consulting IncDurham, NC
I was appointed to lead the entire Marketing function as well as run the day to day operations of the business through a turnaround.
Assumed majority of responsibilities & account abilities previously held by the director of field marketing/ Operations Manager.
Led the developed and implementation of annual marketing plans that resulted in consistent sales increase.
During this time, marketing played a key role in achieving sales growth that consistently outperformed key competitors and the industry as a whole.
Drove the development and implementation of media strategies that resulted in improved efficiency and accelerated sales growth and profitability.
One such strategy drove incremental, Deedoc Consulting store sales growth of six percent.
Having strong leadership and excellent problem solving skills along with good communication skills.
Increased Subscription participation in national and local marketing initiatives.
Directed development of business-to-consumer, business-to-business and associate-to-family, Local Store.
Developed and implemented consumer research designed to improve results of our sales promotions.
Also directed development of interactive, direct marketing, media, creative, sales promotion and PR strategies Directed development of interactive, direct marketing, media, creative, sales promotion and PR strategies.
Conducted reviews for and hired outside agency resources
Providing feedback, training and other team development exercises.
Perform office management tasks and review customer reviews and customer related statistics.
Administration/Compliance Director07/2011 to 01/2013Suru Group LimitedLagos, Nigeria
Planned and managed event logistics
Documented business requirements, functional specifications and training procedures.
Oversaw rise of company to the top of the industry.
Ensures the day to day Operations of the business run smoothly and effective methods were put into place, which led to an increase in maximum productivity.
Handling logistics of the Organization, preparing inventories and overseeing the supervision of employees which harnessed a conducive working environment and encouraged team work, energy and creativity.
Responsible and in charge of the implementation of business measures, new guidelines and strategies.
Working jointly with other department heads, and head units, to improve the working environment and business processes of the company.
Strengthens client's relationships and ensure the successful continuance of business operations.
Providing feedback, training and other team development exercises.
Perform office management tasks for all departments and business units.
Implementing measures to provide motivation for employees.
Implementing quality management and regulatory compliance strategies.
Review customer reviews and customer related statistics.
Recruited, hired and trained new employees.
Identified inefficiencies and made recommendations for process improvements.
Monitored project schedules for five projects at a time.
Ensured that team member responsibilities were defined and understood.
Established and maintained effective communication system.
Monitored ongoing expenses relative to budget projections.
Identified and drove creative solutions for problems.
Coordinated and led efforts across a large cross-functional team.
Planned, directed and monitored regulatory operations.
Assessed the need for new or enhanced systems and applications.
Ensure consistent and comprehensive investor protection.
Ensured exceptional client service and quality product offerings.
Ensured deliverables were within budget, on schedule and of superior quality.
Planned, coordinated and controlled daily operations of the organization.
Dispensed guidance, direction and authorization to carry out major plans.
Tracked departmental output.
Provided strategic direction on prioritization, integration and resource application.
Ensured the availability of professional talent needed to meet business objectives.
Ensured work was accomplished in a safe manner in accordance with established operating procedures and practices.
In the IT department which was managed by me, I assisted in training staff during new system implementations and upgrades.
Organized and headed departmental and board meetings.
Chief Operations Officer07/2010 to 07/2011Suru Group Limited Lagos, Nigeria
Independently organized and managed the smooth run of the business both within the Head Office and its branches across board.
Reviewed and processed vendor invoices and made necessary approvals when necessary.
Handled sensitive and confidential material with a high level of professionalism and integrity.
Worked with the Project management team on the Real Estate and construction arm of the business, in start to finish of projects on site.
Gave Recruiting and termination support to the HR team, and also initiated staff welfare benefits.
Administrative and office management for the entire business across board.
Administrative Manager06/2009 to 07/2010Suru Group Limited Lagos, Nigeria
Coordinated all departmental functions for the entire business which consisted of an Head office, and five branches across board.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Initiated effective communication systems by identifying needs of employees.
Maintained all office equipments, by initiating service agreements of vendors, Supervising job done and independently approving invoices.
Maintained a safe and secure work environment by developing personal growth opportunities and providing drilling safety exercises from time to time.
Initiating, coordinating and enforcing systems, policies and procedures in place from time to time.
Purchases printed materials and forms by obtaining requirements, negotiating price, quality, and delivery as well as approving invoices.
Maintains continuity among corporate division and local work teams by documenting and communicating actions, irregularities and continuing needs.
Maintains professional and technical knowledge by attending educational workshops benchmarking professional standards and reviewing professional publications and also establishing personal networks.
Contributes to team effort by accomplishing related results as needed.