Compassionate mental health professional with skills and , dedicated to providing exceptional care and devising creative treatment plans for children, adolescents and adults dealing with crisis, behavioral and mental issues.
Skills
Expertise in crisis intervention techniques
Skilled in intake interviewing
Excellent communication skills
Organizational skills
Strong client relations
Local/state health laws knowledge
Medical terminology knowledge
Group psychotherapy expert
Work History
Thompson Family FocusQualified Mental Health Professional | Charlotte, NC | June 2014 - December 2016
Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
Monitored client census by using the Daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
Observed and monitored client behavior and responses to treatment.
Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.
Led summer day treatment groups and therapeutic activities to teach functional living skills and address behavioral issues.
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Kept abreast of new and developing information in the mental health field by regularly attending professional conferences and workshops.
Blue Cross Blue ShieldIntake Specialist | Winston-Salem, NC | October 2013 - April 2014
Fielded calls from doctors, Hospitals, and SNF administrators to create request for precertification for surgeries, admissions and DME medical equipment.
Created precertification for medical services and route to appropriate nurse team for review.
Collected basic pertinent information from caller such as CPT and ICD-9 Codes for placement and triage.
Carefully document all calls for tracking and case management purposes.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Psychotheraputic ServicesIntensive in home | Greensboro, NC | August 2012 - April 2013
Kept abreast of new and developing information in the mental health field by regularly attending professional conferences and workshops.
Explained available substance abuse treatment services to clients.
Helped each patient understand his or her illness and the contributing personal, social and economic factors.
Secured housing, medical care and employment for clients by linking them to resources in the community.
Supported patients and families in coping with problems resulting from severe illness.
Met with 6 patients each day for regular therapeutic interviews.
Veteran & Disability ServicesAdministrative Assistant | Greensboro, NC | January 2010 - December 2012
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Ordered and distributed office supplies while adhering to a fixed office budget.
Screened
new students with disability and mental
illness by providing information to student
or parents and developing brochures and other recruiting materials
Answered and managed incoming and outgoing calls while recording accurate messages.
Entered numerical data into databases in a timely and accurate manner.
KGB WirelessCustomer Service Representative | Mcleansville, NC | December 2012 - September 2013
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Effectively managed a high-volume of inbound and outbound customer calls.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Education
Bachelor of ScienceSocail WorlNorth Carolina Agricultural & Technical State UniversityGreensboro, NC | 2016
