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Qualified Mental Health Professional Resume Example

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QUALIFIED MENTAL HEALTH PROFESSIONAL
Professional Summary
Compassionate mental health professional with skills and , dedicated to providing exceptional care and devising creative treatment plans for children, adolescents and adults dealing with crisis,  behavioral and mental issues.
Skills
  • Expertise in crisis intervention techniques
  • Skilled in intake interviewing
  • Excellent communication skills
  • Organizational skills

  • Strong client relations
  • Local/state health laws knowledge
  • Medical terminology knowledge
  • Group psychotherapy expert
Work History
Company NameQualified Mental Health Professional | City, State | June 2014 - December 2016
  • Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
  • Monitored client census by using the Daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
  • Observed and monitored client behavior and responses to treatment.
  • Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.
  • Led summer day treatment groups and therapeutic activities to teach functional living skills and address behavioral issues.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Kept abreast of new and developing information in the mental health field by regularly attending professional conferences and workshops.


Company NameIntake Specialist | City, State | October 2013 - April 2014
  • Fielded calls from doctors, Hospitals, and SNF administrators to create request for precertification for surgeries, admissions and DME medical equipment.
  • Created precertification for medical services and route to appropriate nurse team for review.
  • Collected basic pertinent information from caller such as CPT and ICD-9 Codes for placement and triage.
  • Carefully document all calls for tracking and case management purposes.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Company NameIntensive in home | City, State | August 2012 - April 2013
  • Kept abreast of new and developing information in the mental health field by regularly attending professional conferences and workshops.
  • Explained available substance abuse treatment services to clients.
  • Helped each patient understand his or her illness and the contributing personal, social and economic factors.
  • Secured housing, medical care and employment for clients by linking them to resources in the community.
  • Supported patients and families in coping with problems resulting from severe illness.
  • Met with 6 patients each day for regular therapeutic interviews.

Company NameAdministrative Assistant | City, State | January 2010 - December 2012
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Screened new students with disability and mental illness by providing information to student  or parents and developing brochures and other recruiting materials
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Entered numerical data into databases in a timely and accurate manner.


Company NameCustomer Service Representative | City, State | December 2012 - September 2013
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Education
Bachelor of ScienceSocail WorlNorth Carolina Agricultural & Technical State UniversityCity, State | 2016
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Resume Overview

School Attended

  • North Carolina Agricultural & Technical State University

Job Titles Held:

  • Qualified Mental Health Professional
  • Intake Specialist
  • Intensive in home
  • Administrative Assistant
  • Customer Service Representative

Degrees

  • Bachelor of Science Socail Worl

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