Qualified Mental Health Professional Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced mental health provider bringing multiple years of experience in a crisis settings. Skilled in maintaining documentation, crisis screenings and coordinating crisis interventions. Contributed to company growth and development by providing excellent proformance.

  • Crisis Intervention and Documentation
  • Empathetic listening
  • Expertise in crisis intervention techniques
  • Mental health evaluations
  • Excellent attention to detail
  • Emergency screening and safety planning
Work History
Qualified Mental Health Professional , 04/2019 to Current
Heartland Center For Behavioral ChangeKansas City, MO,
  • Provided crisis intervention services to those in a mental health crisis and/or at risk (suicidal or homicidal).
  • Maintain professional communication during all calls, ensuring utilization of rapport building and empathetic statements.
  • Document calls in a clear, concise, and professional manner.
  • Respond to community locations (jail, hospital, police/sheriff’s offices) and provide emergency screening and referral services to those who are determined to be an imminent risk or experiencing psychosis.
  • Required to travel to other counties (including Henderson, Rains, Smith, Van Zandt, and Wood) to conduct emergency screenings for Andrews Center.
  • Encouraged patients to discuss experiences in individual settings.
  • Provided comprehensive mental health services, including safety plans and connecting clients and families to appropriate resources.
  • Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Directed intakes appointments and assessments.
  • Provided clients with recommendations to community resources.
  • Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships.
  • Documented client progress in confidential files.
  • Performed client assessments and developed safety plans.
Book Keeper/Cashier, 08/2016 to 02/2019
Sentry InsuranceWindsor, CT,
  • Verified accurate recordkeeping processes, effectively reducing financial inconsistencies.
  • Maintained and processed invoices, deposits and money logs.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Supported operations by communicating with customers, filing documents and managing data.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Prepared and submitted end-of-shift reports.
Customer Service Representative, 09/2014 to 08/2016
ACE Cash ExpressCity, STATE,
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Educated and informed customers on the products available to them.
  • Suggested various products that may better suit their needs
  • Offered additional services to enhance customers’ experience.
  • Provided the highest level of customer service over the phone and in person, while also serving as a resource to current and potential customers.
  • Tent to operational duties while in the store, including but not limited to, cash handling, record keeping, and store security.
  • Monitored and lead Sales Associates’ daily activities and service levels of entire store.
  • Assisted in marketing campaigns throughout community.
Med Aide/Caregiver Attendant, 02/2013 to 08/2014
Atria Willow Park Assisted LivingCity, STATE,
  • Enhanced the lives of older adults by assisting them with patience and a friendly smile.
  • Helped residents with mobility needs and cognitive impairments.
  • Embraced teamwork and collaboration among all staff.
  • Performed other duties as assigned, including housekeeping and dining room duties.
  • Monitored, tracked and conveyed important patient information to health.
  • Administered medication as directed by physician.
  • Supervised daily activities and provided assistance when needed.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
Bachelor of Arts: Psychobiology, Expected in 05/2017
Texas Southern University - Houston, TX
  • Majored in Psychology
  • Minored in Sociology
  • Member of National Honor Society
  • Received Faulconer Scholarship
: , Expected in
Tyler Junior College - Tyler, TX,

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Resume Overview

School Attended
  • Texas Southern University
  • Tyler Junior College
Job Titles Held:
  • Qualified Mental Health Professional
  • Book Keeper/Cashier
  • Customer Service Representative
  • Med Aide/Caregiver Attendant
  • Bachelor of Arts