motivated and results driven professional with excellent interpersonal skills,
a passion for details, the ability to problem-solve, follow directions, make
important judgment calls, and provide Administrative support for complex
projects as well as routine duties while respecting confidential materials.
Summary of Skills
Telephone & Front Desk Reception, Customer Service, Filing, Database & Records Management, Reports & Spreadsheets, Complaint Handling, Data Entry, Transcription, Research, Type 65 WPM
Advanced Microsoft Office, Windows Vista/XP, Lead2Lease, Yardi Voyager
01/2013 to 01/2016
Qualified Mental Health AssociateSERENITY MENTAL HEALTH － Las Vegas, NV
Provide Basic Skills Training (BST) services (i.e.
Basic living and self-care skills, social skills, communication skills etc.) to reduce cognitive and behavioral impairments and restore clients to their highest level of functioning Provide Psycho-social Rehabilitation (PSR) services (i.e.
Behavior management, problem identification and resolution, moral reasoning etc.) to reduce psychosocial dysfunction Coordinate resources (i.e.
rental assistance, food banks, clothing etc.) Provide transportation to medical appointments and therapy Maintain weekly and monthly reports regarding progress toward individual treatment plan goals Medicaid Certified.
01/2012 to 01/2013
Assistant ManagerPICERNE MANAGEMENT － North Las Vegas, NV
Accounts Receivable/Payable and Bookkeeping Submitted weekly and monthly reports for occupancy, accounting and property inspections to corporate office Entered and monitored all resident information in Property management system Quality assurance of all future, current and past resident files Completed, mailed and submitted to court all legal documents i.e.
5 days, Evictions, and Rescissions Managed leasing, marketing and resident relations for a 550+ community Maintained occupancy above company standards of 95% occupancy and 5% availability Team achieved and exceeded a 33% closing ratio Assisted and trained new employees at sister properties.
01/2010 to 01/2012
Sales and Service ConsultantWAYFAIR LLC － Boston, MA
Data entry and analysis using company specific software programs and technology Trained new employees for proper systems use, troubleshooting and interaction with customers, suppliers and carriers Used a customer-centric approach to improve the customer experience Assisted customers with site navigation and order placement Consistently surpassed monthly quality and productivity metrics at 97%.
01/2008 to 01/2009
Personal Care AssistantCYNTHIA L. MILLER － Jamaica Plain, MA
Helped person with disabilities perform the functions of daily life, personal and business Helped transport to appointments and transferred from bed to commode/wheelchair Provided oral medications and PICC line care Interacted with all other medical professionals and advocated for the client Performed overnight care specific to disabled individual.
B.A: Psychology and Studies of Women, Gender and SexualityHARVARD UNIVERSITY, COLLEGE OF ARTS AND SCIENCES － Cambridge, MAPsychology and Studies of Women, Gender and Sexuality
BOSTON LATIN SCHOOL － Boston, MA
Accounting, Accounts Receivable and Payable, Bookkeeping, Closing, Communication skills, oral, client, clients, Customer Service, Data Entry, Database, Filing, legal documents, Marketing, Microsoft Office, Internet navigation and research, Office Skills, Property management, Quality assurance, Reception, Rehabilitation, Spreadsheets, Telephone, therapy, transportation, treatment plan, troubleshooting, Type 60 WPM