Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Mental Health Professional skilled in leading situation-specific counseling sessions. Experience in working with adults in crisis situations.
  • Expertise in crisis intervention techniques
  • Skilled in intake interviewing
  • Adept at treatment and discharge planning
  • Case management proficiency
  • Learning disability awareness
  • Adept at conflict resolution
  • CPR
  • CPI
  • DSP
  • QIDP
  • Adult First Aid


Work History
07/2014 to Current Qualified Intellectual Disabilities Professional Res-Care, Inc. | Alpharetta, GA,
  • Manage and coordinate overall development and implementation of client-based habitation programming including individual service and behavior plans for adults with intellectual disabilities.
  • Coordinate services from all internal and external providers including speech pathologist, psychiatry, occupational therapist, physical therapist, dental, and dietary, in order to meet the need of the individual and ensure quality of care.
  • Formulate the annual comprehensive functional assessment for each client. Completes risk assessments, adaptive behavior assessment, and personal preference inventory assessment to complete the individual service plan.
  • Complete monthly analysis of each individuals status, needs, progress, and trends. Coordinate input from all service meetings into an individual program plan. Ensure documentation meets Medicaid and licensure standards and requirements.
  • Participate in planning meetings, community outreach activities; attends workshops and conferences. Attends in-services and conducts trainings; services on committees, acts for other QIDP's as needed.
06/2012 to 07/2014 Psychosocial Rehabilitation Services Coordinator Helia Healthcare | Effingham, IL,
  • Demonstrate knowledge in working with ethnic, cultural, and economic diversity of the patient and family in making health care decisions based on personal goals of care.
  • Ensure patient's end-of-life wishes are documented and known by assisting with advanced directives, DNR orders, and POLST forms.
  • Assist with insurance, Medicare, and Medicaid paperwork. Contact local agencies and community resources to help patient and family including home health care agencies, Meals-on-Wheels, and Life Alert.
  • Identify emotional and spiritual needs of the patient and their loved ones and locate appropriate support as needed. Assist with bridging family gaps to bring loved ones together whenever possible.
  • Assist survivors with necessary arrangements and paperwork after death occurs. Provide support to survivors in obtaining appropriate grief counseling.
06/2009 to 06/2012 Psychiatric Rehabilitation Service Coordinator Central Plaza Residential Home | City, STATE,
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients’ level of functioning.
  • Kept abreast of new and developing information in the mental health field by regularly attending professional conferences and workshops.
  • Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
07/2004 to 06/2009 Supportive Employment Case Manager Thresholds | City, STATE,
  • Create individualized supportive employment service plans with the individual and treatment team providers.
  • Assist in job search and job development activities directed towards positions that are consistent with the needs and interest of the individual, adhering to the principles and procedures of supportive employment.
  • Discuss and encourage the realization of work as central to the recovery process when talking with the individual, staff, employees, and funders.
  • Assure all records are organized in a systematic manner. Follow all appropriate safe guards with regard to the confidential files of the individual. Adhere to policies and procedures pertaining to all records including restricting access to all records per agency policy.
  • Provide outreach services as necessary to individuals when they appear to disengage from the service. Maintain contact with consumers to sustain engagement. 
Expected in 2004 Bachelor of Arts | Psychology Chicago State University , Chicago, IL GPA:

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Resume Overview

School Attended

  • Chicago State University

Job Titles Held:

  • Qualified Intellectual Disabilities Professional
  • Psychosocial Rehabilitation Services Coordinator
  • Psychiatric Rehabilitation Service Coordinator
  • Supportive Employment Case Manager


  • Bachelor of Arts

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