Qualified Intellectual Disabilities Professional (QIDP) with talent for managing situation specific-aggressive behaviors. Strong knowledge of working with adults in crisis. Communicative and team-oriented with proficiency in Microsoft Office. Proven history of fostering education and training to meet team, individual and management objectives.
Skills
Training & Development
Data management
Customer service
Behavioral/cognitive skills development
Managing Aggressive Behavior.
Conducting Serious Incident Investigations.
Supervision
Conflict resolution
Behavior redirection
Client safety and first aid
Care plan management
Knowledge of state regulations
Crisis Management
Meal preparation
Medication administration
Client documentation
Active listening
Client satisfaction
Cash management experience
Housekeeping
First Aid/CPR
Decision-making
People skills
Leadership
Organizational skills
Planning
Teambuilding
Computer skills
Reliable and trustworthy
Flexible
Analytical
Microsoft Office
Communication
Experience
02/2014 to Current
Qualified Intellectual Disabilities Professional Res-Care, Inc. – Murfreesboro, TN,
Developed person centered plans designed to promote educational, physical and social development.
Implement Behavior Support Plan (BSP)
Implement Psychotropic Medication Plans (PMP)
Justified medical and behavioral 1 on 1s
Prepared quarterly narratives.
Fostered positive and trusting relationships with individuals served to increase engagement within the community.
Conferred with parents, guardians, case managers, and residential team to resolve individuals served behavioral problems.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Recognized by management for providing exceptional customer service.
Defined strategies and created a plan to achieve ambitious operational objectives.
Implemented necessary procedures, restraints and appropriate supports.
Documented client progress in charts and logbooks.
Developed, implemented and monitored patient and resident care, performance improvement programs, policies and procedures.
Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
Kept building up-to-date with current fire and health code standards.
Monitored employees' compliance with individuals’ support plans and medical protocols.
Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
Responded promptly to emergencies involving staff or residents and coordinated appropriate responses, including advanced medical care or employee discipline.
Supervised and coordinated work of House Managers and Direct Support Professionals to optimize productivity and enhance results.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
08/2013 to 02/2014
House MangerThe Mentor Network – Salem, VA,
Managed a team of 40 Direct Care Professionals (DSPs).
Taught life skills, including completing chores and cooking meals and offering positive reinforcement.
Provided gentle assistance in areas of hygiene and feeding to residents at Ability Plus.
Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements.
Remained calm and professional in stressful circumstances and when dealing with the unexpected, effectively diffusing situations.
Staffed group homes.
Performed duties for clients and drove to appointments to maintain wellness and support daily living needs.
Completed petty cash reports and end of month reports.
Facilitating fire, and severe weather drills with the DSPs.
Grocery shopping for individuals served.
Trained newly hired DSPs.
03/2009 to 08/2013
Direct Care ProfessionalAbility Plus – City, STATE,
Planned optimal meals based on established nutritional plans.
Helped transition clients between bed, wheelchair and automobile to provide safe mobility support.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Facilitated best care by developing strong and trusting rapport with client.
Helped clients stay happy and healthy by providing mental and emotional support.
Dressed, groomed and fed clients with limited physical abilities to support basic needs.
Maintained clean and well-organized environment to promote client happiness and safety.
Monitored client behaviors and emotional states, reporting concerns to the House Manager and documenting information in files.
Education and Training
Expected in 05/2012 to to
Bachelor of Arts: English Oakwood University - Huntsville, AL GPA:
Certifications
Conducting Serious Incident Investigations (CSII), the Alabama Department of Mental Health - 2021.
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