Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
I have about 5 years of experience in the Software Quality Assurance in Telecom, Financial and Airlines domain. My goal is to pursue a challenging and professionally satisfying career in the field of Software Quality Assurance where my knowledge and experience can be shared and enriched. Roles & Responsibilities *Following Software Development Life Cycle (SDLC), various Quality Assurance Methodologies including AGILE Methodology. * Involved in writing Test Plans, Test Cases, Test scripts and Traceability Matrix for both manual and automated testing. *Performed different types of Testing: Functional Testing, System Testing, Regression UAT, Database and Performance Testing. *Identifying defects and their severity and logging them into the defect tracking system like Quality Center. Follow-up/meeting with development teams to resolve any gaps if and when needed. *Experience of working with Quick Test Professional (QTP) for automation testing. *Handling Severity One defects as per the defined process that includes meeting coordination & escalation if & when needed. *Sending out daily/weekly testing-progress summary report to stakeholders. *Proficient in writing SQL queries for testing database integrity. *Experience in working in UNIX and Windows platforms.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Expected in 1996
Bachelor of Science: Life Science
Delhi University - Delhi, India

Expected in 1997
Diploma: Public Relations Management
Young Women Council of Association - Delhi, India
Public Relations Management
Expected in 2000
Certification in Computer Applications : Computer software
Delhi Institute of Computers - ,
Work History
01/2015 to Current
QA Tester Gcr Incorporated Heathrow, FL,
  • AT&T is one of the largest Telecom Company in the United States providing the telecom services and products all over the United States.
  • I was involved in the testing of the Promotion Dispute Tracker (PD Track) Application.
  • The purpose of the PD Track Application is to process the "promotion credit requests" submitted by CLEC companies through complex business edits and matching it to the various criteria for the promotion and then send the approved/denied credit response back to the CLEC companies.
  • Credit Reports generation was also added as part of the application which had the details of the approved or denied credits.
  • Responsibilities: Involved in preparing test cases based on the functional specifications / business requirements.
  • Performed Manual as well as Automated testing in both the regression and system testing phase.
  • Conducted Data Base and Regression testing using QTP.
  • Developed test plan, test cases and test scripts in Quality Centre, based on the business and system requirements.
  • Reviewed and Analyzed business requirement documents, technical requirements and functional specification of various functionalities.
  • Created detailed test plan and test cases from the Business and system Requirements.
  • Performed Regression testing and functional testing for the various modules of the application.
  • Maintained detailed test logs and reported test results in Quality Centre.
  • Reported the bugs and sent Email notifications to the developers using the Quality Center.
  • Environment: Quality Center, QTP, C#, Java/J2EE, Servlets, JSP, HTML,asp.NET,vb.NET, VB 6.0, Web Logic, , Oracle 8i, SQL.
  • Loader, SQL, UNIX , Win 20008 Server, MS Excel.

03/2013 to 2015
QA Analyst Celerity Systems, Inc. Mclean, VA,
  • United Airlines is one of the major airlines in United States with its strong presence locally and internationally.
  • I was involved in the testing of the Online Baggage Tracking application where the customers could check the status of their lost baggage online by entering their data.
  • Responsibilities

03/2011 to 2013
QA Tester Gcr Incorporated Metairie, LA,
  • Credit Suisse is a global leader in financial services industry, advising clients in every aspect of finance all around the world.
  • The Online Web Based Application "Direct Net" lets the customers handle their banking transactions quickly, conveniently, and securely - 24/7.
  • The clients can make payments and place stock market orders whenever and wherever they want.
  • I was involved in testing of online bill payment system through Direct Net.
  • The bill payment service allows customers to pay bills online, scheduling of recurring payments, and verification of past payments.
  • Responsibilities

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Resume Overview

School Attended

  • Delhi University
  • Young Women Council of Association
  • Delhi Institute of Computers

Job Titles Held:

  • QA Tester
  • QA Analyst
  • QA Tester


  • Bachelor of Science
  • Diploma
  • Certification in Computer Applications

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