To obtain a high-impact position that will allow me utilize my technical skills. Well-organized worker who is adept at managing multiple tasks simultaneously. Effective at performing routine maintenance and troubleshooting electrical components and software based systems. Capable of validating new product offerings or changes to existing products for meeting deadlines, and adapting to situations as they arise. Highly skilled in operating departments at high service levels within approved budget parameters, while successfully communicating corporate-wide vision. Enthusiastic, creative team player with strong interpersonal and communication skills. Proficient at validating and verification of software, hardware and mechanical systems.
Highlights
Customer service-oriented
Strong attention to detail
Troubleshooting
Responsible and reliable
Expert in regression testing
QA expert
Self-starter
Critical thinker
Strong mechanical aptitude
SAP software application for quality assurance
UNIX shell scripting
Device interfacing knowledge
Accomplishments
Responded to and resolved an average of 2 to 3 field service requests per day while working for Micromeritics Instruments.
Promoted to Senior Field Technician after just 24 months of employment. Assisted in training 4 new service technicians during my tenure at Micromeritics
Implemented testing of highly available COTS applications in both Windows and Linux environments.
Instrumental in assembly and QA/QC testing of six alpha phase, Gandalf freestyle proto type machines shipped to Germany at Coca-Cola Company
Experience
QA/QC Tester, 05/2014 - Current Coca-Cola Company – City, STATE,
Perform validation and verification testing on both new product features as well as SRS tests for existing product capability Perform calibration procedures on Gulf Stream and Gandalf platforms while using embedded software and Test Manager.
Perform ALL Beverage Quality Tests for the "Gandalf" platform using calibration equipment such as Refractometer, thermometer, and cup carbonation tester.
Perform extensive testing using RFID technology to identify the insertion and removal of cartridges including location and prompting users to identify cartridge type and provide timely feedback to Development team.
Implement software updates and software configurations to Alpha & Beta test fixtures using Lab view, Teraterm, and other software based tools.
Instrumental in assembly and QA/QC testing of six alpha phase, Gandalf freestyle proto type machines shipped to Germany.
Work with Software Test lead to review new test cases and provide feedback that provides valuable information in creating final test plans.
Factory Service Technician II, 07/2008 - 05/2014 Classified - Confidential Micromeritics Instrument Corporation – City, STATE,
Perform preventive maintenance and repairs on Micromeritics Instruments and products including Surface Analyzers, Micro pore Analyzers, and Particle shape analyzers.
Consult with customers daily to help troubleshoot issues, improve performance and future operational use of instruments.
Calibrate and test instruments, replace worn valves, seals, gaskets, tubing, and fittings, and test various assemblies including pumps, valves, and gauges for proper function.
Ensure that instruments will continue to produce precise, accurate, and consistent results.
Attend training sessions focusing on new technologies and quality improvement issues.
Promoted to Factory Service Technician II in 2010 due to high work ethic and willingness to be flexible with positive attitude.
Electrical Forklift Mechanic, 08/2006 - 11/2007 Raymond Handling Consultants, LLC – City, STATE,
Maintained and repaired 24v-48v electric forklifts.
Troubleshot internal and external power cards and housing consoles.
Aviation Electrician's Mate, 07/1998 - 07/2006 United States Navy – , ,
Maintained and repaired electrical, instrument, and power systems.
Troubleshoot and repaired inertial navigation systems on aircraft.
Read schematics and block diagrams and used volt-ohm-multimeter and oscilloscope.
Repaired air speed indicators, barometric altimeters, BDHI's , and fuel quantity indicators as an I-level bench tech.
Fluently used test benches and test equipment to test actuators and gyros.
Performed micro-mini module repair.
Maintained Automatic flight control systems.
Installed and maintained a wide range of electrical equipment and aircraft instruments on F-14A, D, H-60, H-53, and S3.
Maintained and repaired aircraft batteries (NiCad and Lead Acid).
Education
Helicopter ASE/AFCS IMA Technician: Corrosion Control, Expected in September 2008 - Art Institute of Atlanta - , GPA: Intermediate level maintenance on automatic stabilization
Equipment and automatic flight control systems in support
Of H-1, H-2, H-3, H-46, H-53, and H-60 helicopters
Military Training ASE/AFCS
Bachelor of Arts: Music Production, Expected in Present - Full Sail University - , GPA: Music Production
Additional Information
AWARDS AND CERTIFICATIONS 2014 Dispensing 101 class--The Coca-Cola Company Freestyle 2011 Sedigraph 5120 Service Technician Certification--Micromeritics Instruments 2010 Gemini Series Service Technician Certification--Micromeritics Instruments 2009 Tristar Series Service Technician Certification--Micromeritics Instruments 2009 Saturn Digisizer 5200 Service Technician Certification--Micromeritics Instruments 2007 Service Technician Certification--Raymond Handling Consultants LLC. 2004 2nd Good Conduct Medal--United States Navy 2002 NiCad/Lead Acid Battery Technician Certification--United States Navy 2002 Expeditionary Medal (War on Terror) --United States Navy Classified - Confidential Jessica Claire Page 3 2001 Good Conduct Medal--United States Navy 2000 Plane Captain of the Year--United States Navy Classified - Confidential
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