Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Capable , professional well-versed in completing daily rounds, collecting measurements and identifying processing concerns early through diligent inspections. Conscientious, reliable and driven to make positive impact through work. Excellent organizational, observational and decision-making abilities.

Seasoned Quality Control Inspector with demonstrated history of driving remarkable improvements to quality through hands-on analysis and proactive updates. Leverages skills in product review, quality assessments and report generation to create superlative results. Brings 10 years of experience to any company product development projects.

Skills
  • Inspection procedures
  • Sampling protocols
  • Production experience
  • Quality control
  • Safety procedures
  • Schematic understanding
  • Reporting and analysis
  • Inspection documentation
  • Training and mentorship
  • Reporting and documentation
  • Product testing
  • Customer service
  • Time management
  • Troubleshooting
  • Project planning
  • Microsoft Office
  • Friendly, positive attitude
  • Windows XP/Vista
  • Software upgrades
  • Critical thinking
  • Planning
  • MS Office
Experience
QA Inspector, 03/2019 - Current
C4 Advanced Tactical Systems Orlando, FL,
  • Performed quality audits and root cause analysis and organized government inspections, quality testing and training for programs at 4 locations.
  • Developed and implemented best practices for defect prevention and continuous improvement.
  • Adhered to all safety protocols to minimize equipment damage and avoid injuries.
  • Completed non-destructive tests and visual inspections continuously.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Worked with engineers to facilitate research and development testing, correct mechanical failures and generate technical specifications prior to release.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Documented nonconformities immediately and recommended techniques for prompt resolution.
Caregiver, 01/2015 - 01/2019
Accentcare Mission Viejo, CA,
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Assisted with meal planning to meet nutritional plans.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Worked with supervisory medical staff to review cases and improve care.
  • Administered necessary medications as directed by care plan.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Cultivated amiable relationships with over 4 residents, resulting in strong overall patient happiness and emotional well-being.
  • Reported concerns to supervisory to maintain optimal care for all client needs.
  • Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
Communications Center Specialist, 02/2010 - 12/2014
Novant Health Gaffney, SC,
  • Smoothed transition from one shift to next to maintain continuity of communication.
  • Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
  • Answered up to 1000 calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Completed connections between callers, departments and professionals.
  • Operated telephone switchboard of 300 employees and routed calls to the correct destination.
  • Made quick determinations about nature and needs of each caller.
Customer Service Representative, 05/2004 - 12/2009
Munich Re Columbus, OH,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted approximately 100 customers each hour with Verizon wireless questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize Cellular sales.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
Education and Training
High School Diploma: , Expected in 05/2004
-
Mt. Pleasant High School - Mt. Pleasant, TX
GPA:

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Resume Overview

School Attended

  • Mt. Pleasant High School

Job Titles Held:

  • QA Inspector
  • Caregiver
  • Communications Center Specialist
  • Customer Service Representative

Degrees

  • High School Diploma

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