Capable , professional well-versed in completing daily rounds, collecting measurements and identifying processing concerns early through diligent inspections. Conscientious, reliable and driven to make positive impact through work. Excellent organizational, observational and decision-making abilities.
Seasoned Quality Control Inspector with demonstrated history of driving remarkable improvements to quality through hands-on analysis and proactive updates. Leverages skills in product review, quality assessments and report generation to create superlative results. Brings 10 years of experience to any company product development projects.
Skills
Inspection procedures
Sampling protocols
Production experience
Quality control
Safety procedures
Schematic understanding
Reporting and analysis
Inspection documentation
Training and mentorship
Reporting and documentation
Product testing
Customer service
Time management
Troubleshooting
Project planning
Microsoft Office
Friendly, positive attitude
Windows XP/Vista
Software upgrades
Critical thinking
Planning
MS Office
Experience
QA Inspector, 03/2019 - Current C4 Advanced Tactical Systems – Orlando, FL,
Performed quality audits and root cause analysis and organized government inspections, quality testing and training for programs at 4 locations.
Developed and implemented best practices for defect prevention and continuous improvement.
Adhered to all safety protocols to minimize equipment damage and avoid injuries.
Completed non-destructive tests and visual inspections continuously.
Used specialized tools to take precise measurements of various aspects of samples.
Worked with engineers to facilitate research and development testing, correct mechanical failures and generate technical specifications prior to release.
Inspected quality of finished products, making minor repairs to meet project expectations.
Documented nonconformities immediately and recommended techniques for prompt resolution.
Caregiver, 01/2015 - 01/2019 Accentcare – Mission Viejo, CA,
Monitored vital signs and medication use, documenting variances and concerning responses.
Helped clients with personal needs from exercise to bathing and personal grooming.
Assisted with meal planning to meet nutritional plans.
Maintained clean and well-organized environment to promote client happiness and safety.
Engaged client in physical and mental activities to sustain quality of life.
Worked with supervisory medical staff to review cases and improve care.
Administered necessary medications as directed by care plan.
Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
Cultivated amiable relationships with over 4 residents, resulting in strong overall patient happiness and emotional well-being.
Reported concerns to supervisory to maintain optimal care for all client needs.
Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
Communications Center Specialist, 02/2010 - 12/2014 Novant Health – Gaffney, SC,
Smoothed transition from one shift to next to maintain continuity of communication.
Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
Answered up to 1000 calls per day in fast-paced environment, transferring callers to appropriate personnel.
Completed connections between callers, departments and professionals.
Operated telephone switchboard of 300 employees and routed calls to the correct destination.
Made quick determinations about nature and needs of each caller.
Customer Service Representative, 05/2004 - 12/2009 Munich Re – Columbus, OH,
Asked probing questions to determine service needs and accurately input information into electronic systems.
Assisted approximately 100 customers each hour with Verizon wireless questions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize Cellular sales.
Educated customers on special pricing opportunities and company offerings.
Set up and activated customer accounts to maintain QA satisfaction levels.
Evaluated customer account information to assess current issues and determine potential solutions.
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