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PUBLISHER
Professional Summary
Results-oriented professional moves successful at continuously improving loading efficiency to deliver higher volume trips. Experience leading moving crews across full range of services from packing to unloading and set up. Extensive background with national and international movers requiring cargo preparation for ship and air cargo logistics. Proficient professional mover versed in packing, loading and unloading items as part of commercial and residential moves. Clear communicator and collaborative team player with unparalleled work ethic. Eager to take on increased responsibility and contribute to business success. Artistic Writer striving to deliver first-rate projects to publishers. Adept at managing page layout, design, format and style, as well as professionally editing graphics and photos. Expertise in Pages and iMovie. Capable of achieving 100% success in developing error-free advertising campaigns in record time. Senior manager and outstanding performer in acting and dance within the entertainment industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of many business. Recognized for inspiring management team members to excel and encouraging creative work environments. Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction. Energetic A player professional bringing robust background in engineering messages to boost company image and preparing supporting professionally written materials. Driven to craft targeted messaging to promote and inform general public of events, promotions and campaigns. Experienced in leveraging detailed analytics reports to monitor and document success.
Skills
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Work History
Publisher04/2014 to Current
Relx Group – Albany , NY
Relx Group – Albany , NY
- Designed templates, headers and footers, multi-column documents, tables and charts for Health and wellness needs
- Organized photo libraries by product codes to allow for quicker search results
- Satisfied project requirements and customer demands by creating high-quality layouts for manuals, newsletters, posters and brochures
- Operated high-volume copiers, large and small laminators and binding and finishing machines to finalize 45 projects per week
- Prepared cost proposals and business-solution packages for clients with professional layouts covering art concepts and tech information
- Established project archive management system, enabling staff to locate resources directly and with ease
- Performed design, layout, and typesetting of publications, office forms and various other projects to optimize designs and production strategies
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Developed and executed targeted relationship and account development strategy
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
- Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact
- Adhered to established policies, procedures and compliance for satisfactory audit rating
- Investigated and resolved customer complaints to foster satisfaction
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
- Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections
- Conducted training and change management processes to improve operations
- Collaborated with materials purchasing specialist to meet production requirements and quality standards
- Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
- Communicated value and position to sales team and developed tools to support selling process
- Collected requirements from end-customers and business partners for product upgrades, added features and new product development
- Supervised and led employees to high performance levels in cross-functional matrix management structure
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
- Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content
Catering Sales Manager01/2010 to Current
Aimbridge Hospitality – Madera , CA
Aimbridge Hospitality – Madera , CA
- Negotiated contracts with clients, venues and vendors to ensure maximum profit
- Communicated with venue personnel to coordinate event logistics
- Arranged catering service serving up to 750 by documenting items ordered and delivered
- Increased website traffic and conversions through email and social media marketing
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests
- Collaborated closely with clients to develop exciting catering menus for memorable events
- Maintained close working relationships with food and beverage director, head chef and banquet manager
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals
- Prepared meals from scratch using authentic, popular recipes to generate repeat business
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
- Developed recipes and menus by applying understanding of market demand and culinary trends,
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews
- Directed activities of team of skilled kitchen workers preparing and serving meals
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Managed customer files to ensure accurate fulfillment of event needs
Restaurant Owner04/2015 to 12/2019
Carribean Grill – City , STATE
Carribean Grill – City , STATE
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies
- Supervised daily activities of restaurant and 11 employees
- Managed financial and business operations, including payroll, daily deposits and cost controls
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Recruited, hired and trained talented staff to fill vacancies
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Set employee schedules, delegated work and monitored food quality and service performance
- Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees
- Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering
- Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
- Produced over 27 American and caribbean dishes per day and maintained near-perfect customer satisfaction scores
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen
- Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business
Motivational Speaker02/2010 to 02/2018
Global Information Network – City , STATE
Global Information Network – City , STATE
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions
- Increased revenues and supported business goals by developing public relations strategies and campaigns
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications
- Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers
- Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content
- Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness
- Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections
- Converted community contacts into potential clients through networking, consistency and credibility
- Offered pricing and feature recommendations to management and cross-functional teams
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
- Supported marketing programs and campaigns with content and messaging to drive demand
- Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact
- Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
- Grew revenue by $375,000 by planning and executing fundraising events
Professional Mover03/2003 to 01/2018
J&J Wholesale Plus – City , STATE
J&J Wholesale Plus – City , STATE
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions
- Implemented new and improved procedures to meet changing market and business demands to increase overall profits by 60%
- Finalized daily logs on schedule to update internal records and uphold DOT requirements
- Completed over 1,972 jobs from start to finish, including loading boxes and large items, unloading trucks and cleaning job sites
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 80,000 lbs
- Oversaw as many as 11 teams at time with more than 28 total personnel
- Went 4,015 days without driving or vehicle accidents
- Wrote detailed checklists to streamline job site walkthroughs and maintain customer satisfaction
- Conducted efficient cargo transfers to maintain route schedules
- Packed boxes according to correct service and quality standards to uphold 98% customer satisfaction rate
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across 2,280-mile transports
- Completed daily inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
- Increased customer satisfaction by providing fast service and working with over 3 daily customers
- Collected over $1,800 in customer payments daily and kept detailed documentation
- Operated with safety and skill to avoid accidents and delays
- Contacted customers to report delayed delivery times, effectively reducing calls to support lines by 75%
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
- Maintained telephone and radio contact with supervisor to receive delivery instructions
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly
- Presented clean, neat appearance during every shift to uphold professional company presence
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards
- Removed and unloaded packages from 10-foot 26 foot trucks for customer deliveries, using extreme care to avoid damage to goods
- Developed and cultivated strong customer relationships through interpersonal, active listening skills
- Invoiced, collected monies due and settled accounts with shippers each day
- Reported driving hours and data into shift logs for submission to Manager, maintaining high level of accuracy and detail
- Prepared pallets of boxes for easy transportation between customer and storage locations
- Kept storage areas organized, clean and secure to fully protect company assets
- Used hand-held scanners and physical logs to accurately track item movements
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Education
High School Diploma06/1985James Monroe High School-
City,
State
- Graduated in Top 2% of Class
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Resume Overview
School Attended
- James Monroe High School
Job Titles Held:
- Publisher
- Catering Sales Manager
- Restaurant Owner
- Motivational Speaker
- Professional Mover
Degrees
- High School Diploma 06/1985
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