publications coordinator resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Over fifteen years of experience in medical office administration. Knowledge of the medical field’s standards of ethics as well as health care insurance verification policies and procedures.
  • Strong computer skills in Microsoft Office suite, PeopleSoft, and mastered internal medical databases and company programs. Strong written and verbal communication skills and can work independently. Excellent typing (40 wpm), ten key, data entry, grammar, and analytical skills.
  • Demonstrates outstanding customer service, attention to detail, and able to learn and adapt quickly to any environment. Highly proficient in organization, coordination, multi-tasking, time management, and interpersonal skills.
  • Work diligently to provide excellence in all my professional endeavors and have earned a reputation for my integrity, initiative, and hard work ethic. Will bring a high level of professionalism with a cheerful, personable, and team-oriented attitude.
05/2020 to Current
Publications Coordinator Virginia Commonwealth University Richmond, VA,
  • Submit projects to writers and designers; track and maintain project deadlines; track approvals of projects before sending projects to press; manage monthly recurring projects, ensuring projects are initiated and deadlines are met.
  • Attend marketing, creative, and other meetings to obtain project information for dissemination to the Publications team.
  • Serve as link between management and team by handling questions, interpreting and helping resolve work-related problems.
  • Communicate with and gathered feedback from clients about progress updates and worked to resolve specific concerns.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
01/2019 to 04/2020
Front Desk • Receptionist Altamed Downey, CA,
  • Registered patients by entering detailed demographics and insurance information accurately.
  • Registered patients for Telehealth (virtual & audio) appointments.
  • Made necessary phone calls to secure referral/authorization are received and valid.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Signed for packages, recorded all deliveries and distributed to personnel.
06/2017 to 08/2018
Patient Service Representative II Johns Hopkins Bayview Medical Center Baltimore, MD,
  • Provided administrative support for a large medical group.
  • Duties involved managing the daily operation of a busy medical office such as checking in patients for appointments, collecting patient information, and managing multiple calendars for scheduling appointments.
  • Responsible for counseling patients on specific billing and insurance questions as well as providing exceptional care to patients and visitors.
  • Served as a central point of contact for all outside vendors needing to gain access to the building.
  • Successfully processed accounts receivable including preparing, printing and posting invoices, and following up on outstanding invoices in using PeopleSoft.
  • Responsible for keeping inventory, ordering clinical and clerical supplies, and maintaining accurate budgets and recordkeeping.
  • Created purchasing and accounts payable handbooks to assist the buyer and order supplies more efficiently.
  • Responsible for distributing faxes and mail as well as other adhoc projects.
  • On occasion would travel to various medical offices providing administrative support as needed.
05/2010 to 05/2017
Medical Office Coordinator Cornerstone Foot & Ankle Specialist City, STATE,
  • Oversaw all administrative duties for large medical office.
  • Responsible for supervising and training staff on new procedures and policies, managing daily operation of the medical office, and resolving patient issues.
  • Oversaw building access for employees and supplied key cards.
  • Provided accounting support such as processing bank deposits for next day courier pick up, prepared payment postings, reconciliation reports, and weekly adjustments reports.
  • Purchased office supplies and maintained office equipment, serving as primary contact with vendors.
  • Strategized closely with the Manager and Providers to achieve optimal productivity for practice growth.
  • Traveled and marketed surrounding medical offices to increase patient growth.
  • Successfully increased the number of new referrals, accounting for 15% of total patient growth to the practice.
  • Responsible for overseeing payroll process for the office.
  • Computed total time worked by employees, made corrections in (PeopleSoft) timesheet, and routed timesheet to payroll department.
  • Assisted in developing and distributing meeting agendas and recording the meeting minutes.
Expected in 05/1996 to to
High School Diploma:
Thomasville High School - Thomasville, NC
Expected in 05/2000 to to
Certificate of Completion: Biblical Studies
Texas Bible Institute - Columbus, Texas,
Expected in 05/2020 to to
Associate of Arts: Biblical Studies
Charis Bible College - Woodland Park, CO,

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Resume Overview

School Attended

  • Thomasville High School
  • Texas Bible Institute
  • Charis Bible College

Job Titles Held:

  • Publications Coordinator
  • Front Desk • Receptionist
  • Patient Service Representative II
  • Medical Office Coordinator


  • High School Diploma
  • Certificate of Completion
  • Associate of Arts

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