Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dynamic administrative professional and leader with over 29 years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.

  • Staff Development and Training
  • Schedule Coordination
  • Handling Customer Complaints
  • Team Building
  • Team Management and Supervision
  • Recruitment and Hiring
  • Decision Making
  • Motivational Leadership
  • Performance Management
  • Documentation and Recordkeeping
  • Project Management
  • Confidence and Drive
  • Goal Setting
  • Attention to Detail
  • Customer Service Management
  • Friendly and Relatable
  • Multitasking and Prioritization
  • Methodical and Organized
  • Adaptable and Resilient
  • Employee Motivation and Discipline
  • Payroll Administration
  • Administration and Operations
  • Honesty and Integrity
Work History
1997 to 2019 Public Service Administrator New Hanover County Manager | Wilmington, NC,
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Organized staff meetings for managers, front line staff, and clerical staff and coordinated availability of conference rooms for participants
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Supervised 6 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Completed bi-weekly payroll for up to 70 employees.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Developed internal requirements which complied with State of Illinois standards to minimize regulatory risks and liability across program.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Conducted ongoing reviews of program financial systems to achieve expected outcomes.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Kept high average of performance evaluations for all staff on an annual basis.
  • Oversaw team of 6 administrative staff providing exceptional support to team of 60 professionals.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Interceded between Union and non-Union employees during arguments and diffused tense situations.
1996 to 1997 Human Service Casework Manager Schlumberger Ltd. | Greybull, WY,
  • Supervised overall client services and acted as liaison between clients, caregivers and service providers.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Maintained high level of confidentiality in all client cases, following strict guidelines and recommendations.
  • Coordinated with courts and community agencies for supportive services.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Enabled each staff member to receive development opportunities by implementing workshops, seminars, and regular training.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Performed site evaluations, customer surveys and team audits.
  • Managed team of 10 employees, overseeing hiring, training, and professional growth of employees
1993 to 1996 Human Services Caseworker State Of Illinois | City, STATE,
  • Kept and established comprehensive case files to support proper documentation and record retention. Managed a caseload over 500 customers while achieving over a 96% program accuracy rate.
  • Described procedures, requirements and benefits to clients and interested parties.
  • Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
  • Acted as mandatory reporter of abuse in confidential and conscious manner.
  • Assessed barriers, strengths and needs of each family and worked quickly to remediate.
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
  • Interviewed applicants for services and supported application completion as necessary.
  • Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
  • Educated potential participants on available services and processes to engage in program.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
  • Worked with clients to improve life choices and maximize benefits of programs.
1991 to 1993 Office Assistant State Of Illinois | City, STATE,
  • Delivered clerical support by handling range of routine and special requirements.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Developed correspondence letters, memos and emails.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Verified accuracy of business records by consistently updating customer information.
  • Interacted with customers by phone, email or in-person to provide information.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Maintained staff directory and company policy handbook for human resources department.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Expected in High School Diploma | Oakland High School, Oakland Illinois, GPA:
Expected in No Degree | Social Science / Business Administration Illinois State University, Bloomington Illinois, GPA:
Expected in Associate of Science | Lakeland College, Mattoon Illinois, GPA:

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Resume Overview

School Attended

  • Oakland High School
  • Illinois State University
  • Lakeland College

Job Titles Held:

  • Public Service Administrator
  • Human Service Casework Manager
  • Human Services Caseworker
  • Office Assistant


  • High School Diploma
  • No Degree
  • Associate of Science

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