public service administrator resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Dedicated and meticulous Office Manager with over 25 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Flexible and focused team player with expertise in management, organization, planning, team building, and meeting or exceeding required outcomes. .

  • Data entry
  • File and data retrieval systems
  • Event coordination
  • Scheduling and calendar management
  • Report writing
  • Organization
  • Security systems
  • Operational improvement
  • Business operations
  • Customer service
  • Communications
  • Problem resolution
  • Relationship development
  • Inventory management
  • Team building
  • Project organization
  • Supervision
  • Planning and coordination
  • Team management
Public Service Administrator, 06/1997 to 12/2020
New Hanover County ManagerWilmington, NC,

Was responsible for up to 75 State employees and the administration of State and Federal programs, policies and procedures.

  • Managed daily operations of government business, including supervising employees and providing onsite training and continuing education to staff.
  • Delivered exceptional level of service to each employee and customer by listening to concerns and answering questions.
  • Directly involved in training employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Coordinated office activities and operations to secure efficiency and compliance with State of Illinois policies.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Supervised employees that handled supply purchases and inventory management for office operations and equipment maintenance.
  • Planned management and all staff meetings and coordinated availability of conference rooms.
  • Mentored new employees on job duties, new employee training schedules, expected outcomes and delivered constructive feedback to increase understanding of job duties.
  • Recruited, trained and developed my administrative team, supporting all program growth and productivity objectives.
  • Defined and documented office procedures to provide thorough and comprehensive training for all administrative support staff.
Human Services Casework Manager, 01/1996 to 06/1997
Sorenson CommunicationsOakland, CA,

Was part of the management team - supervising up to 10 caseworkers to ensure seamless benefit delivery, proper enforcement of State and Federal guidelines, ensure required timeliness were met. Handled each employees training schedules, 1-1 training , personnel issues, and any discipline required.

  • Presented talks at community groups to promote organizational mission and programs.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Identified and hired talented individuals bringing valuable skills and great experience to team.
  • Enabled each member of staff to receive development opportunities by implementing workshops, seminars and regular training.
  • Consulted with local government representatives to understand community needs and strategize response plans.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Performed site evaluations, customer surveys and team audits.
  • Improved customer satisfaction by finding creative solutions to problems.
Human Services Caseworker , 01/1993 to 01/1996
State Of IllinoisCity, STATE,

Handled a caseload of 500 families receiving State of Illinois benefits including medicaid, food stamps, and TANF.

  • Processed benefit computations and under or overpayment adjustments.
  • Supported applicants in completing documents with accuracy for human service programs.
  • Prepared documents necessary to initiate, continue and modify public assistance.
  • Interviewed applicants to verify information eligibility for public assistance.
  • Conducted assessments of family strengths, needs and barriers.
  • Attended meetings and participated in staff development training activities.
  • Obtained income, asset and financial information to determine program eligibility.
  • Discussed rights and responsibilities associated with public assistance with applicants.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Built and maintained strong relationships with customers and applicants by successfully resolving issues and responding promptly to phone inquiries.
  • Partnered with interdisciplinary teams to implement care plans.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Office Assistant, 06/1991 to 01/1993
State Of IllinoisCity, STATE,
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Dispersed incoming mail to correct recipients throughout office.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
  • Maintained business records by updating customer information.
Education and Training
High School Diploma: , Expected in 05/1989
Oakland High School - Oakland Illinois,
: Social Work, Expected in
Illinois State University - Normal Illinois,
Associate of Science: , Expected in 09/1998
Lakeland College - Mattoon Illinois,

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Resume Overview

School Attended

  • Oakland High School
  • Illinois State University
  • Lakeland College

Job Titles Held:

  • Public Service Administrator
  • Human Services Casework Manager
  • Human Services Caseworker
  • Office Assistant


  • High School Diploma
  • Some College (No Degree)
  • Associate of Science

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