(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Transformational leader seeking a rewarding and challenging position in Human Services Administration in which I can utilize my abilities developed by experience and education. Exceptional employee relations and organizational development expert with a flexible and creative management style. Dedicated to ensuring that the “employee experience” reflects purpose, values, and strategy. Committed to the service of others and producing results. Methodical Director with 15 plus years of comprehensive leadership experience.

  • Budget control
  • Recruiting and hiring
  • Interviewing
  • Proficient in Microsoft Office
  • Program and Project Management
  • Effective interviewer
  • Networking
  • Strong creative vision
Education and Training
Spertus College Chicago, IL Expected in 08/1998 Master of Science : Human Service Administration - GPA :
Chicago State University Chicago, IL Expected in 12/1994 Bachelor of Science : Criminal Justice/ Corrections - GPA :
DCFS Child Welfare License Microsoft Office Suite Proficient DSP Certified Strategic Planning Child Endangerment Risk Assessment Protocol Employee Recruitment, Training and (CERAP) Certified. Development CANS Certified Risk Management Child Care Act Certification Exceptional Writing Skills Licensing Standards (402) certified Government Relations Knowledge SACWIS Certified Cultural Awareness and Sensitivity
Career Experience
Starkey Inc. - Public Service Administrator
Wichita, KS, 06/2022 - Current
  • Serves as Administrator of a Family & Community Resource Center (FCRC) in the Division of Family & Community Services (FCS), Department of Human Services (DHS).
  • Reviews and evaluates reports of casework activities including error reports, audit findings and quality assurance reviews.
  • Interprets, explains, and implements new policies and procedures or changes in existing policies and procedures.
  • Travels to establish and maintain effective public relations with employers and other interested parties in the local area served,
  • Plans, supervises, reviews, and coordinates the activities of a team of professional staff engaged in the Integrated Eligibility Systems.
  • Assigns and reviews work; provides guidance and training to assigned staff.
  • Establishes and maintains effective linkages with the appropriate community and contracted service providers to ensure the provision of child-centered, family focused, community-based services to the maximum extent possible.
  • Establishes and implements a team-based program of staff development and training for subordinate staff.
  • Explains and enforces agency policies, procedures, state and area statutes, and requirements; reviews recommended and/or newly enacted policies and procedures. 10. Attends technical staff conferences to assess needed services; serves as liaison with other agencies and community resources.
  • Performs other duties as required or assigned which are within the scope of the duties enumerated above.
Pike Electric Company - Direct Support Professional
Rural Hall, NC, 06/2020 - 06/2022
  • Maintained clean and well-organized environment for client happiness and safety.
  • Transported clients to doctor's appointments and errands.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Tracked and reported clients' progress based on observations and conversations.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
Emergency Foster Care, ADA S. MCKINLEY COMMUNITY SERVICES - Director
City, STATE, 07/2014 - 04/2022
  • Operations and Fiscal Management of the Emergency Shelter Program
  • Demonstrates leadership in carrying out the agency’s mission, vision, guiding principles Prepares for the successful completion of all audits, including DCFS compliance reviews Ensures compliant billing/invoicing procedures are in place and ensures any issues with outstanding receivables are rectified
  • Hire, train, and supervise personnel in a manner consistent with agency policies, procedures, and job requirements
  • Develops and monitors program budget revenue and expenditures to ensure control over spending and procurement and the collection of all payments and fees
  • Oversee all staff recruiting and onboarding
  • Manage the annual performance evaluation process for staff and managers
  • Communicate and interpret policies and procedures with employees and managers while ensuring consistency on a day-to-day basis
  • Investigate the need for services, development of program plans and determine necessary actions in efforts to meet program objectives and goals
  • Promote a positive employee relations culture by providing support to staff and managers in the areas of problem resolution (training, coaching, counseling, career development, disciplinary actions).
SOS CHILDREN'S VILLAGES ILLINOIS - Director of Program and Services
City, STATE, 10/2008 - 06/2014
  • Direct oversight of the program through the provision of a comprehensive service delivery system of programs designed to improve the status of children and families
  • Oversee the acceptance of referrals and assured immediate response as to the availability of company services
  • Provide orientation, training, and supervision for 35 plus staff
  • Evaluate the performance of personnel in the execution and delivery of quality service
  • Oversees all licensing issues and complies with all DCFS regulations as it pertains to licensing
  • Provides leadership to program staff and direct supervision of the Assistant Director, Foster
  • Arents, Child Welfare Supervisor, and other staff as assigned
  • Acts as priJessicaliaison to DCFS and other service providers for all program and services.
  • Licensed Mortgage Loan Originator nmls #2235776 (State of Michigan)
  • 15+ years of Leadership Experience
  • Policy/Program Development
  • Certified DSP
  • Certified Crisis Intervention Trainer (CPI-Non-Violent)

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School Attended

  • Spertus College
  • Chicago State University

Job Titles Held:

  • Public Service Administrator
  • Direct Support Professional
  • Director
  • Director of Program and Services


  • Master of Science
  • Bachelor of Science

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