public safety dispatcher resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Faithfully devoted to being a diligent higher education professional, with a solid history of successfully stepping into diverse environments and supporting students. The focus is to direct students in making solid decisions, while using formidable strategies to enhance student success, motivation, fostering intellectual agility, and encouraging democratic habits. While implementing intervention and discipline management techniques which will amplify student success. Dedication and target has been on first generational, low income, and disenfranchised minority student. The goal is to assist them in the transition to a post-secondary education.

  • Continuing Education, Learning Skills Development
  • Curriculum Planning and Implementation
  • Student Records Management
  • Learning Assessments/different Learning Styles
  • Educational Opportunities, Academic Advising, Diversity and Inclusion
  • Black-Board Management
  • School Administration, Accreditation Coordination
  • Step-by-Step College Enrollment, College Application Process
  • Financial Aid, Grant Research, Scholarships
  • Student Motivation and Engagement
  • Quality Assurance Requirements, Rapid Needs Assessment
  • Dynamic Verbal and Written Communication Skills
  • Teamwork and Collaboration
  • Prioritizing Calls/Emails/Communication
SUNY Stony Brook Stony Brook, NY Expected in 12/2013 Master of Arts : Higher Education Administration - GPA :
SUNY Empire State College Saratoga Springs, NY Expected in 04/2012 Bachelor of Science : Educational Studies - GPA :
Work History
City Of Midland, Tx - Public Safety Dispatcher
Midland, TX, 03/2022 - Current
  • Issued local watches and warnings to public in response to inclement weather conditions received from National Weather Service.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received over fifty public emergency and non-emergency calls per day and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Requested law enforcement, fire and ambulance services for emergency calls.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Read system maps and caller information, and documented details in system.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy
  • Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
Nice Systems - Education Consultant
Indianapolis, IN, 07/2011 - Current
  • Integrated with educators to create successful teaching aids and instructional materials, assisting learners.
  • Updated school curriculum to integrate technology and enhance quality of student education.
  • Partnered with school administrators, teachers and parents or guardians to provide students with appropriate and adequate counseling support in school.
  • Met with fifty students per year to conduct individual assessments to determine academic and mental health needs.
  • Communicated with broad range of stakeholders.
  • Collaborated with over 225 educators, school administrators and external professionals in IEP development.
  • Assisted students with career exploration and future education planning to help achieve academic and career goals.
  • Facilitated constructive and regular communications between educators and parents via telephone and email.
  • Planned, coordinated and implemented career education programs to train and upgrade skills of highly-skilled workforce.
The Copier Doctor - Business Owner Office Product Sales/Service
City, STATE, 01/2000 - 12/2011
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Collaborated with 250 customers to achieve target results, while increasing customer satisfaction by resolving issues.
Riverhead Central School District - College Prep Coordinator
City, STATE, 09/2007 - 06/2011
  • Refined curriculum to create top-notch college placement courses.
  • Assisted with admissions process, financial aid process and obstacles that arose.
  • Planned grade-specific events for parents to address specific needs of academic year.
  • Built and maintained relationships with college admissions offices.
  • Taught about fifty students per year to navigate college applications process.
  • Collaborated with parents, school faculty and social workers to address problems and grow student success.
  • Counseled more then fifty students per year, regarding course and program selection, class scheduling and registration and career planning.
  • Empowered students through counseling and skill-building exercises.
  • Used standardized assessments to evaluate abilities, interests and characteristics of different students.
  • Reviewed transcripts to verify students met graduation or college entrance requirements and wrote letters of recommendation.
Additional Information

* United States Marine Corps Veteran *Willing to Relocate

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Resume Overview

School Attended

  • SUNY Stony Brook
  • SUNY Empire State College

Job Titles Held:

  • Public Safety Dispatcher
  • Education Consultant
  • Business Owner Office Product Sales/Service
  • College Prep Coordinator


  • Master of Arts
  • Bachelor of Science

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