Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Resourceful, highly skilled, dedicated Public Safety Communications Manager with 25 years of experience in police/EMS dispatching/911 call-taking, customer service, training, supervising and managing in a public safety communications center.

  • Manages the Communications Dispatch Center
  • Supervises Over 15 Dispatchers
  • Coordinates & Instructs Training
  • Police Department Procedures
  • Knowledge of State, Local Laws, Codes and Regulations
  • Records Management System
  • Computer Aided Dispatch Systems
  • Radio Communications Equipment
  • Oversees Computer Technology Applications
  • Multi-Task Management
  • Seasoned in Conflict Resolution
  • Able to Work Under Pressure
  • Judgment and Quick Decision Making
  • Remain Calm in High Stress Situations
  • Strong Ability in Prioritizing
  • Friendly, positive attitude
  • Team-building
  • Works Independently and Inclusive Team Player
  • First Aid/CPR
  • Coordinated High Profile Events (V.P. Pence, Donald Trump Jr., Ben Shapiro)
  • Trainer - 911 Operator and Police Dispatching
  • Classroom Trainer for Dispatch
  • Assists in the hiring/testing process for Dispatch
  • ACJIS Network - Train the Trainer Program
  • Administers the Terminal Operator Certification Test (Level A Certified)
  • Systems Security Officer (ACJIS/JWI)
  • Mental Health Training Certification
  • Public Safety Group Training
  • The Healthy Dispatcher Training
  • FEMA - IS-00700 National Incident Management System (NIMS)
  • FEMA - IS-00906 Active Shooter
  • FEMA - IS-00195 Basic Incident Command System
Public Safety Dispatcher, Supervisor & Comm Mgr, 02/2017 to Current
Grand Canyon UniversityCity, STATE,
  • Manages and supervises the Communications Dispatch Center and dispatchers
  • Organized and created a training program for Dispatch.
  • Trains dispatchers and guards in Dispatch.
  • Assists with the hiring process in Dispatch.
  • Systems Security Officer (ACJIS/JWI).
  • Operates security command center - monitors alarms on campus (WinPak, AXIS Cameras, Verkada).
  • Follows the state statues and University and housing regulations.
  • Receives all in-coming calls to Public Safety (Cisco).
  • Enters calls for service with accurate information in a timely manner.
  • Dispatches calls to police, fire or medical response personnel depending on individual call situations.
  • Prioritizes all calls for service and notifies the appropriate supervisor when needed.
  • Records all information in the Daily Activity Report Log and maintains other logs for Public Safety.
  • Assists with special requests for assistance and BOLOs.
  • Maintains Officers' and guards' status accurately.
  • Dispatches all units by zone and/or location in a timely manner.
  • Communicates with local law enforcement agencies and Fire/EMS during emergency situations.
  • Prepares end of shift stats for the daily reports.
  • Manages CAD & RMS Systems (Alliance-Cyrun) and other applications (StarRez, iParq, WinPak, RAVE, AlertUs, Cisco Emergency, CampusVue, AXIS Cameras, Verkada).
  • Researches vehicle, wanted, and missing persons information.
  • Oversees offficers' equipment, such as radios, keys, etc.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
911 Operator and Police Dispatcher, to
Glendale Police DepartmentCity, STATE,

5/1997 - 4/2015 (Full Time) ** 1/2016 - 2/2017 (Part Time)

  • Answered all 911 in-coming lines non-emergency lines.
  • Police radio operator/dispatcher.
  • Trainer to new hires/police officers in Dispatch.
  • Supervised dispatcher trainees and officers in the Comm Center.
  • Acted as charge of shift.
  • SWAT/Tactical Dispatcher.
  • Entered and Prioritized calls for service (Police/Fire/Court).
  • Voiced dispatched calls by priority.
  • Maintained police officers' status accurately and provided assistance with their details.
  • Contacted victim's and suspect's by phone and in person.
  • ACJIS/JWI - Administered the TOC Test (Terminal Operator Certification Program for Arizona Criminal Justice Information System. (Level A Certified)
  • Handled all requests for ACJIS/JWI - ACIC/NCIC.
  • Assisted in the Records Department (Entered police reports, warrants, data entry, handling of confidential information).
  • Checked for Criminal History, including entered, added to, modified, cleared/cancelled, confirmed warrants, missing people, wanted people, guns and articles.
  • Prepared, logged, organized and maintained confidential records.
  • Performed validation audits.
  • Performed detention officer services and court liaison officer services when needed.
  • Customer service.
EMS Dispatcher/Customer Service, to
AMR / Rural MetroCity, STATE,
  • Trained new hires in call-taking and dispatch.
  • Handled incoming calls requesting medical assistance and/or transportation services.
  • Demonstrated the ability to effectively channel emergency and non-emergency calls to appropriate personnel.
  • Efficiently dispatched vehicles to emergency and non-emergency calls in a timely manner.
  • Voice dispatched and prioritized calls.
  • Effectively triaged all in coming requests for service according to the CBD (Criteria Based Dispatch) for individual counties.
  • Demonstrated the ability to make quick and accurate decisions under pressure.
  • Obtained required information from the party requesting medical transport.
  • Monitored and accurately maintained the status of field operations of EMS units and personnel.
  • Provided alternative directions to on scene personnel.​
  • Operated radio communication equipment.
  • Updated, added to, informed and facilitated Rural Metro customers.
  • Performed basic data entry (VisiCAD/TriTech).
  • Demonstrated the ability to effectively use the paging system, (Nextel).
  • Assisted with troubleshooting problems such as mechanical issues involving equipment and contacted the Communication supervisor/manager as appropriate.
  • Prepared and completed reports stating progress, problems and statistics for review by appropriate managers.
  • Maintained professional telecommunication contact with field units and other agencies.

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