Resourceful, highly skilled, dedicated Public Safety Communications Manager with 25 years of experience in police/EMS dispatching/911 call-taking, customer service, training, supervising and managing in a public safety communications center.
Highlights
Manages the Communications Dispatch Center
Supervises Over 15 Dispatchers
Coordinates & Instructs Training
Police Department Procedures
Knowledge of State, Local Laws, Codes and Regulations
Records Management System
Computer Aided Dispatch Systems
Radio Communications Equipment
Oversees Computer Technology Applications
Multi-Task Management
Seasoned in Conflict Resolution
Able to Work Under Pressure
Judgment and Quick Decision Making
Remain Calm in High Stress Situations
Strong Ability in Prioritizing
Friendly, positive attitude
Team-building
Works Independently and Inclusive Team Player
First Aid/CPR
Accomplishments
Coordinated High Profile Events (V.P. Pence, Donald Trump Jr., Ben Shapiro)
Trainer - 911 Operator and Police Dispatching
Classroom Trainer for Dispatch
Assists in the hiring/testing process for Dispatch
ACJIS Network - Train the Trainer Program
Administers the Terminal Operator Certification Test (Level A Certified)
Systems Security Officer (ACJIS/JWI)
Mental Health Training Certification
Public Safety Group Training
The Healthy Dispatcher Training
FEMA - IS-00700 National Incident Management System (NIMS)
FEMA - IS-00906 Active Shooter
FEMA - IS-00195 Basic Incident Command System
Experience
Public Safety Dispatcher, Supervisor & Comm Mgr, 02/2017 to Current Grand Canyon University – City, STATE,
Manages and supervises the Communications Dispatch Center and dispatchers
Organized and created a training program for Dispatch.
Trains dispatchers and guards in Dispatch.
Assists with the hiring process in Dispatch.
Systems Security Officer (ACJIS/JWI).
Operates security command center - monitors alarms on campus (WinPak, AXIS Cameras, Verkada).
Follows the state statues and University and housing regulations.
Receives all in-coming calls to Public Safety (Cisco).
Enters calls for service with accurate information in a timely manner.
Dispatches calls to police, fire or medical response personnel depending on individual call situations.
Prioritizes all calls for service and notifies the appropriate supervisor when needed.
Records all information in the Daily Activity Report Log and maintains other logs for Public Safety.
Assists with special requests for assistance and BOLOs.
Maintains Officers' and guards' status accurately.
Dispatches all units by zone and/or location in a timely manner.
Communicates with local law enforcement agencies and Fire/EMS during emergency situations.
Prepares end of shift stats for the daily reports.
Manages CAD & RMS Systems (Alliance-Cyrun) and other applications (StarRez, iParq, WinPak, RAVE, AlertUs, Cisco Emergency, CampusVue, AXIS Cameras, Verkada).
Researches vehicle, wanted, and missing persons information.
Oversees offficers' equipment, such as radios, keys, etc.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
911 Operator and Police Dispatcher, to Glendale Police Department – City, STATE,
Answered all 911 in-coming lines non-emergency lines.
Police radio operator/dispatcher.
Trainer to new hires/police officers in Dispatch.
Supervised dispatcher trainees and officers in the Comm Center.
Acted as charge of shift.
SWAT/Tactical Dispatcher.
Entered and Prioritized calls for service (Police/Fire/Court).
Voiced dispatched calls by priority.
Maintained police officers' status accurately and provided assistance with their details.
Contacted victim's and suspect's by phone and in person.
ACJIS/JWI - Administered the TOC Test (Terminal Operator Certification Program for Arizona Criminal Justice Information System. (Level A Certified)
Handled all requests for ACJIS/JWI - ACIC/NCIC.
Assisted in the Records Department (Entered police reports, warrants, data entry, handling of confidential information).
Checked for Criminal History, including entered, added to, modified, cleared/cancelled, confirmed warrants, missing people, wanted people, guns and articles.
Prepared, logged, organized and maintained confidential records.
Performed validation audits.
Performed detention officer services and court liaison officer services when needed.
Data Entry (CAD, CHIPS, ACJIS, JWI, PACE, POWER 911, INTRADO, VESTA, POSITRON, INTERGRAPH).
Customer service.
EMS Dispatcher/Customer Service, to AMR / Rural Metro – City, STATE, 6/2015-1/2016
Trained new hires in call-taking and dispatch.
Handled incoming calls requesting medical assistance and/or transportation services.
Demonstrated the ability to effectively channel emergency and non-emergency calls to appropriate personnel.
Efficiently dispatched vehicles to emergency and non-emergency calls in a timely manner.
Voice dispatched and prioritized calls.
Effectively triaged all in coming requests for service according to the CBD (Criteria Based Dispatch) for individual counties.
Demonstrated the ability to make quick and accurate decisions under pressure.
Obtained required information from the party requesting medical transport.
Monitored and accurately maintained the status of field operations of EMS units and personnel.
Provided alternative directions to on scene personnel.
Operated radio communication equipment.
Updated, added to, informed and facilitated Rural Metro customers.
Performed basic data entry (VisiCAD/TriTech).
Demonstrated the ability to effectively use the paging system, (Nextel).
Assisted with troubleshooting problems such as mechanical issues involving equipment and contacted the Communication supervisor/manager as appropriate.
Prepared and completed reports stating progress, problems and statistics for review by appropriate managers.
Maintained professional telecommunication contact with field units and other agencies.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
