Public Safety Dispatcher Resume Example Company Name

PUBLIC SAFETY DISPATCHER

Summary

Resourceful, highly skilled, dedicated public safety dispatcher with over 20 years of experience training, supervising and managing in police/EMS dispatching/911 call-taker, and customer service in a Communications Center.

Highlights

Manage the Communications Dispatch Center
Supervise over 10 dispatchers
Trainer
ACJIS - Arizona Criminal Justice Information and Identification System
TOC Certified - Level A
Records Management System
Computer Aided Dispatch
Police and Fire Radio Equipment

Multi-Task Management
Seasoned in Conflict Resolution
Able to Work Under Pressure
Judgment and Quick Decision Making
Remain Calm in High Stress Situations
Strong Ability in Prioritizing
Works Independently and Inclusive Team Player
Knowledge of State, Local Laws, Codes and Regulations

Accomplishments

Trainer - 911 Operator and Police Dispatching
Classroom Trainer for Dispatch
Assists in the hiring/testing process for Dispatch
ACJIS Network - Train the Trainer Program
Administers the Terminal Operator Certification Test (Level A Certified)
Systems Security Officer (ACJIS/JWI)
Mental Health Training Certification
FEMA - IS-00700 National Incident Management System (NIMS)
FEMA - IS-00906 Active Shooter
FEMA - IS-00195 Basic Incident Command System
Title IX Training

Experience

Public Safety Dispatcher & Supervisor02/2017 － CurrentCompany NameCity, State

Manages and supervises the Communications Dispatch Center and dispatchers
Organized and created a training program for Dispatch.
Currently trains and trained current dispatchers and guards in Dispatch.
Assists with the hiring process in Dispatch.
Systems Security Officer (ACJIS/JWI).
Operates security command center - monitors alarms on campus.
Follows the state statues and University and housing regulations.
Receives in-coming calls to Public Safety.
Enters calls for service with accurate information in a timely manner.
Voice dispatches information by phone and by radio.
Prioritizes all calls for service and notifies the appropriate supervisor when needed.
Records all information in the Daily Activity Report Log and maintains other logs for Public Safety.
Assists with handling of officers' equipment, such as radios, keys, etc.
Maintains Officers' and guards' status accurately.
Dispatches all units by zone and/or location in a timely manner.
Communicates with local law enforcement agencies and Fire/EMS during emergency situations.
Prepares end of shift stats for the daily reports.

911 Operator and Police DispatcherCompany NameCity, State5/1997 - 4/2015 (Full Time) ** 1/2016 - 2/2017 (Part Time)

Answered all 911 in-coming lines non-emergency lines.
Police radio operator/dispatcher.
Trainer to new hires/police officers in Dispatch.
Supervised dispatcher trainees and officers in the Comm Center.
Acted as charge of shift.
SWAT/Tactical Dispatcher.
Entered and Prioritized calls for service (Police/Fire/Court).
Voiced dispatched calls by priority.
Maintained police officers' status accurately and provided assistance with their details.
Contacted victim's and suspect's by phone and in person.
ACJIS/JWI - Administered the TOC Test (Terminal Operator Certification Program for Arizona Criminal Justice Information System. (Level A Certified)
Handled all requests for ACJIS/JWI - ACIC/NCIC.
Assisted in the Records Department (Entered police reports, warrants, data entry, handling of confidential information).
Checked for Criminal History, including entered, added to, modified, cleared/cancelled, confirmed warrants, missing people, wanted people, guns and articles.
Prepared, logged, organized and maintained confidential records.
Performed validation audits.
Performed detention officer services and court liaison officer services when needed.
Data Entry (CAD, CHIPS, ACJIS, JWI, PACE, POWER 911, POSITRON, INTERGRAPH).
Customer service.

EMS Dispatcher/Customer ServiceCompany NameCity, State6/2015-1/2016

Trained new hires in call-taking and dispatch.
Handled incoming calls requesting medical assistance and/or transportation services.
Demonstrated the ability to effectively channel emergency and non-emergency calls to appropriate personnel.
Efficiently dispatched vehicles to emergency and non-emergency calls in a timely manner.
Voice dispatched and prioritized calls.
Effectively triaged all in coming requests for service according to the CBD (Criteria Based Dispatch) for individual counties.
Demonstrated the ability to make quick and accurate decisions under pressure.
Obtained required information from the party requesting medical transport.
Monitored and accurately maintained the status of field operations of EMS units and personnel.
Provided alternative directions to on scene personnel.
Operated radio communication equipment.
Updated, added to, informed and facilitated Rural Metro customers.
Performed basic data entry (VisiCAD/TriTech).
Demonstrated the ability to effectively use the paging system, (Nextel).
Assisted with troubleshooting problems such as mechanical issues involving equipment and contacted the Communication supervisor/manager as appropriate.
Prepared and completed reports stating progress, problems and statistics for review by appropriate managers.
Maintained professional telecommunication contact with field units and other agencies.

Resume Overview

Create a job alert for [job role title] at [location].

Public Safety Dispatcher Resume Example

DISCLAIMER

How this resume score could be improved?

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes