Proven track record of communicating key information accurately and in a timely fashion in a fast paced, high pressure environment.
*Adept at delivering high levels of customer service both in person and over the phone to ensure patrons are satisfied.
*Highly focused and results-oriented in supporting complex, deadline-driven operations; identify goals and priorities and resolve issues in initial stages.
*Proficient as a tactical dispatcher and certified as a communications training officer.
High customer service standards
Daly City Police DepartmentJune 2001 to December 2016Public Safety Dispatcher Daly City, CA
Effectively respond to incoming phone calls and alarm systems and adequately direct the appropriate response to improve public safety.
Meticulously recorded call details, dispatches and messages.
Protect highly sensitive material and possess the ability to enter, update, and retrieve information from teletype networks and computerized data.
Follow all procedures in regards to the dispatching of units and prioritize service based on response requirements and the severity of the situation.
Streamline the sharing of information between emergency sites, law enforcement, and other individuals requiring notifications to enhance delivery of safety and emergency services and law enforcement officers.
Monitored multiple police radio channels while answering 911 emergency and non-emergency calls.
Trader JoesJune 2000 to June 2001Clerk San Mateo, CA
Provided world class customer service to all patrons by effectively operating the register and becoming knowledge on all products.
NW NaturalSeptember 2017 to CurrentCustomer Service Representative Portland, OR
Answered customers' questions and addressed problems and complaints in person and via phone. Processed an average of 20 transactions each day in a timely manner.
Billing and Credit
Starting and Stopping Service
Processing Service Orders
Education and Training
Canada CollegeName of DegreeRedwood City, CA
Mills High SchoolHigh School DiplomaMillbrae, CA
Streamline, customer service, delivery, dispatching, emergency services, law enforcement, networks, police, public safety, radio, safety, phone