public safety dispatcher resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Proven track record of communicating key information accurately and in a timely fashion in a fast paced, high pressure environment.
*Adept at delivering high levels of customer service both in person and over the phone to ensure patrons are satisfied.
*Highly focused and results-oriented in supporting complex, deadline-driven operations; identify goals and priorities and resolve issues in initial stages.
*Proficient as a tactical dispatcher and certified as a communications training officer.
Skills
High customer service standards
Experience
Public Safety Dispatcher, 06/2001 to 12/2016 City Of Lewisville – Lewisville, TX,
Effectively respond to incoming phone calls and alarm systems and adequately direct the appropriate response to improve public safety.
Meticulously recorded call details, dispatches and messages.
Protect highly sensitive material and possess the ability to enter, update, and retrieve information from teletype networks and computerized data.
Selected Contributions:.
Follow all procedures in regards to the dispatching of units and prioritize service based on response requirements and the severity of the situation.
Streamline the sharing of information between emergency sites, law enforcement, and other individuals requiring notifications to enhance delivery of safety and emergency services and law enforcement officers.
Monitored multiple police radio channels while answering 911 emergency and non-emergency calls.
Clerk, 06/2000 to 06/2001 Department Of Homeland Security – Flagstaff, AZ,
Provided world class customer service to all patrons by effectively operating the register and becoming knowledge on all products.
Customer Service Representative, 08/2017 to Current Rentokil Initial – Dunkirk, NY,
Answered customers’ questions and addressed problems and complaints in person and via phone. Processed an average of 20 transactions each day in a timely manner.
Billing and Credit
Starting and Stopping Service
Processing Service Orders
Education and Training
Name of Degree: , Expected in to Canada College - Redwood City, CA GPA:
High School Diploma: , Expected in to Mills High School - Millbrae, CA GPA:
Skills
Streamline, customer service, delivery, dispatching, emergency services, law enforcement, networks, police, public safety, radio, safety, phone
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