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pto president class parent resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
A high performing professional eager to diversify my experience portfolio. For the past 12 years I have demonstrated my aptitude to interact and communicate with individuals in the corporate and education arenas. In addition, my capabilities to lead and make sound decisions while creating a winning attitude in any environment. I am committed to performance excellence and being a key contributor at any level. I have taken a sabbatical from work to raise my children while still remaining active as an educational liaison. I am a seasoned customer service specialist with a background in providing advice on diverse customer situations; seeking a thriving work environment that sharpens my creative skills, all while maintaining productivity goals. Eager for professional growth, increased responsibility and the opportunity to leverage extensive technical knowledge.
Highlights
  • Academic & Professional Certifications
  • Customer Service and Client Relations
  • Project management and execution
  • Operational process improvement
  • Compliance and policy interpretation
  • Quality assurance and fraud detection
  • Training and performance management
  • Proficient in team environments
  • Conflict resolution techniques
  • Skilled multi-tasker
  • Deadline-oriented
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Customer service expert
  • Telecommunication skills
Education
University of Phoenix Phoenix, AZ Expected in 2010 Master of Arts : Education - GPA : Education Minor in Business Administration 
Georgia Southern , University Statesboro, GA Expected in 2001 : Marketing - GPA :
Minor in Sales and Sales Management
2002 Dean's list recipient Academic Achievement Award
Accomplishments
Customer Assistance
  • Worked with company systems training peers and diligently completed all assigned tasks, working overtime as needed. Customer Service
    • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Experience
Westerra Credit Union - PTO President/Class Parent
Littleton, CO, 2012 - 05/2015

Solicited contributions and participation from parents to promote and improve community events and activities. Gathered and analyzed data on community needs and interests through Survey Monkey. Addressed questions and concerns from the school community to teachers and administrators. Collaborated with board members,  teachers, and administrators to promote better communication amongst parents, faculty, and students.

  • PTO President/Class Parent, PACS and Holy Trinity Pre-K Handle multiple tasks simultaneously such as sending email communications, phone calls, as well as fundraising events at the school.
  • Managed over eight board members.
  • Liaison between parents and school administrators.
Concentrix - Senior Customer Assistance Advocate
Atlanta, GA, 2007 - 2009
  • Developed rapport with the customer base by handling difficult issues with professionalism. Administered outbound as well as receive inbound calls to customers falling 120 days past due on their credit card payments.
  • Assisted customers by offering various payment plans based on their ability and willingness to pay with a 75% success rate managing over 100 accounts monthly.
Bank Of America - Fraud Analyst II
City, STATE, 2006 - 2007
  • Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow. Demonstrated strengths by promoting positive customer relations through fraud prevention/ detection on debit cards; Review and analyze accounts and customer situations that may require differentiated treatment or specialized resolution.
MBNA - Sales Advisor II
City, STATE, 2002 - 2006
Managed a portfolio of [Number] accounts, which generated $[Amount] in revenue per [Time period]. Upsold add-on services to existing customers, generating incremental revenue of $[Amount] per [Time period]. Ranked in top [Number]% of sales representatives out of [Number] representatives in the [Region name] region. Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments. Addressed customer questions and concerns regarding products, prices and availability. Answered customers' questions about products prices, availability, uses and credit terms. Delivered exceptional account service to strengthen customer loyalty.
Skills

Account Management, Computer Proficiency( Microsoft Word, Excel, PowerPoint, Email), Proofreading,  Time Management, Organizational skills,  Critical Thinking.

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Resume Overview

School Attended

  • University of Phoenix
  • Georgia Southern , University

Job Titles Held:

  • PTO President/Class Parent
  • Senior Customer Assistance Advocate
  • Fraud Analyst II
  • Sales Advisor II

Degrees

  • Master of Arts

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