Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
I am an extremely hard working individual who is eager to learn new things. I enjoy a challenge and like staying busy. I am highly motivated and willing to put in the extra effort. I fully enjoy working with the community and making a difference. 
  • Project management
  • Team liaison
  • Self-motivated
  • Strong verbal communication
  • Conflict resolution
  • Extremely organized
  • Team leadership
  • Data management
  • Excellent communication skills
  • Excellent research skills
  • Honest employee
  • Self-starter
  • Leadership abilities
  • Planning/coordinating
  • Critical thinker
  • Excellent time management
  • Quality-focused
  • Adaptable learner
  • Microsoft Office proficiency
  • Team leadership skills
  • Quick learner
  • PowerPoint knowledge
  • Computer proficient
  • Experience with fundraising
  • Project planning
  • Meeting minutes
  • Team building
Work History
05/2012 to Current
PTO President City Of Houston, Tx Houston, TX,
  • Coordinate work of PTA. 
  • Preside at all meetings. 
  • Make board and committee chair appointments
  • Coordinate fundraisers and events
  • Hold and lead monthly meetings
  • Have an understanding of the budget
  • Write and distribute monthly newsletters
  • Create flyers for events and fundraisers
  • Work closely with community
  • Work closely with parents, committee members, and school principal

02/2005 to 07/2006
Front End Evening Manager Novant Health King, NC,
  • Assigned employees to specific duties to best meet the needs of the store.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Scheduled and led weekly store meetings for all employees.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Unloaded customer bags into cars.
  • Packaged and labeled products.
  • Developed knowledge about products and sales items to answer shoppers' questions.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
04/2000 to 03/2002
Animal Care Technician Sequoia Humane Society City, STATE,
  • Collected body tissue, feces, blood, urine or other body fluids for examination and analysis.
  • Developed dietary and nutritional plans to reach optimal weight, stimulate healing and increase quality of life.
  • Trained and socialized puppies including housetraining and ending destructive behaviors.
  • Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
  • Ensured public safety and upholding state and regional laws by working with local health departments, police and other law enforcement agencies.
  • Bathed, trimmed and provided other grooming services for domestic pets.
  • Groomed dogs and cats by utlizing tools including blades, brushes, combs, shedding aids, de-matting tools, sheers, nail clippers.
  • Relieved boredom and stress of living in a shelter environment by walking, playing and tending to dogs. Recorded activity and noted any unusualy behavior or medical issues.
  • Administered medication, immunizations, and blood plasma to animals.
  • Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities.
  • Performed routine laboratory and diagnostic tests.
  • Provided emergency first aid to animals as needed.
  • Examined animals to detect and determine the nature of diseases or injuries.
  • Sterilized instruments and equipment for necessary procedures.
  • Inoculated animals against various diseases such as rabies and distemper.
08/1997 to 03/2000
Customer Service Representative The Edge Company City, STATE,
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 30 calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Prepared reports and communication for senior management and clients.
  • Managed high call volume with tact and professionalism.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Expected in 1996
High School Diploma: General
Keene High School - Keene, NH
Expected in
: General Courses
CCV - Burlington, VT
Expected in 2005
Associate of Science: General courses
College of the Redwoods - Eureka, CA
Expected in Current
Bachelor of Science: Veterinary Technician
Penn Foster Career School - Scranton, PA

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Resume Overview

School Attended

  • Keene High School
  • CCV
  • College of the Redwoods
  • Penn Foster Career School

Job Titles Held:

  • PTO President
  • Front End Evening Manager
  • Animal Care Technician
  • Customer Service Representative


  • High School Diploma
  • Associate of Science
  • Bachelor of Science

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