I am an extremely hard working individual who is eager to learn new things. I enjoy a challenge and like staying busy. I am highly motivated and willing to put in the extra effort. I fully enjoy working with the community and making a difference.
Skills
Project management
Team liaison
Self-motivated
Strong verbal communication
Conflict resolution
Extremely organized
Team leadership
Data management
Excellent communication skills
Excellent research skills
Honest employee
Self-starter
Leadership abilities
Planning/coordinating
Critical thinker
Excellent time management
Quality-focused
Adaptable learner
Microsoft Office proficiency
Team leadership skills
Quick learner
PowerPoint knowledge
Computer proficient
Experience with fundraising
Project planning
Meeting minutes
Team building
Work History
05/2012 to Current
PTO PresidentCity Of Houston, Tx – Houston, TX,
Coordinate work of PTA.
Preside at all meetings.
Make board and committee chair appointments
Coordinate fundraisers and events
Hold and lead monthly meetings
Have an understanding of the budget
Write and distribute monthly newsletters
Create flyers for events and fundraisers
Work closely with community
Work closely with parents, committee members, and school principal
02/2005 to 07/2006
Front End Evening ManagerNovant Health – King, NC,
Assigned employees to specific duties to best meet the needs of the store.
Instructed staff on appropriately handling difficult and complicated sales.
Examined merchandise to verify that it was correctly priced and displayed.
Scheduled and led weekly store meetings for all employees.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Unloaded customer bags into cars.
Packaged and labeled products.
Developed knowledge about products and sales items to answer shoppers' questions.
Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
04/2000 to 03/2002
Animal Care TechnicianSequoia Humane Society – City, STATE,
Collected body tissue, feces, blood, urine or other body fluids for examination and analysis.
Developed dietary and nutritional plans to reach optimal weight, stimulate healing and increase quality of life.
Trained and socialized puppies including housetraining and ending destructive behaviors.
Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
Ensured public safety and upholding state and regional laws by working with local health departments, police and other law enforcement agencies.
Bathed, trimmed and provided other grooming services for domestic pets.
Groomed dogs and cats by utlizing tools including blades, brushes, combs, shedding aids, de-matting tools, sheers, nail clippers.
Relieved boredom and stress of living in a shelter environment by walking, playing and tending to dogs. Recorded activity and noted any unusualy behavior or medical issues.
Administered medication, immunizations, and blood plasma to animals.
Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities.
Performed routine laboratory and diagnostic tests.
Provided emergency first aid to animals as needed.
Examined animals to detect and determine the nature of diseases or injuries.
Sterilized instruments and equipment for necessary procedures.
Inoculated animals against various diseases such as rabies and distemper.
08/1997 to 03/2000
Customer Service RepresentativeThe Edge Company – City, STATE,
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to 30 calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Identified chronic customer issues by creating and maintaining customer complaint log.
Referred unresolved customer grievances to designated departments for further investigation.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Prepared reports and communication for senior management and clients.
Managed high call volume with tact and professionalism.
Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Acted professionally and patiently when addressing negative customer feedback.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Education
Expected in 1996
High School Diploma: General Keene High School - Keene, NH GPA:
Expected in
: General Courses CCV - Burlington, VT GPA:
Expected in 2005
Associate of Science: General courses College of the Redwoods - Eureka, CA GPA:
Expected in Current
Bachelor of Science: Veterinary Technician Penn Foster Career School - Scranton, PA GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
