Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
I am an extremely hard working individual who is eager to learn new things. I enjoy a challenge and like staying busy. I am highly motivated and willing to put in the extra effort. I fully enjoy working with the community and making a difference.
- Project management
- Team liaison
- Self-motivated
- Strong verbal communication
- Conflict resolution
- Extremely organized
- Team leadership
- Data management
- Excellent communication skills
- Excellent research skills
- Honest employee
- Self-starter
- Leadership abilities
- Planning/coordinating
- Critical thinker
- Excellent time management
- Quality-focused
- Adaptable learner
| - Microsoft Office proficiency
- Team leadership skills
- Quick learner
- PowerPoint knowledge
- Computer proficient
- Experience with fundraising
- Project planning
- Meeting minutes
- Team building
|
05/2012 to Current PTO President City Of Houston, Tx – Houston, TX,
- Coordinate work of PTA.
- Preside at all meetings.
- Make board and committee chair appointments
- Coordinate fundraisers and events
- Hold and lead monthly meetings
- Have an understanding of the budget
- Write and distribute monthly newsletters
- Create flyers for events and fundraisers
- Work closely with community
- Work closely with parents, committee members, and school principal
02/2005 to 07/2006 Front End Evening Manager Novant Health – King, NC,
- Assigned employees to specific duties to best meet the needs of the store.
- Instructed staff on appropriately handling difficult and complicated sales.
- Examined merchandise to verify that it was correctly priced and displayed.
- Scheduled and led weekly store meetings for all employees.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone.
- Unloaded customer bags into cars.
- Packaged and labeled products.
- Developed knowledge about products and sales items to answer shoppers' questions.
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
04/2000 to 03/2002 Animal Care Technician Sequoia Humane Society – City, STATE,
- Collected body tissue, feces, blood, urine or other body fluids for examination and analysis.
- Developed dietary and nutritional plans to reach optimal weight, stimulate healing and increase quality of life.
- Trained and socialized puppies including housetraining and ending destructive behaviors.
- Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
- Ensured public safety and upholding state and regional laws by working with local health departments, police and other law enforcement agencies.
- Bathed, trimmed and provided other grooming services for domestic pets.
- Groomed dogs and cats by utlizing tools including blades, brushes, combs, shedding aids, de-matting tools, sheers, nail clippers.
- Relieved boredom and stress of living in a shelter environment by walking, playing and tending to dogs. Recorded activity and noted any unusualy behavior or medical issues.
- Administered medication, immunizations, and blood plasma to animals.
- Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities.
- Performed routine laboratory and diagnostic tests.
- Provided emergency first aid to animals as needed.
- Examined animals to detect and determine the nature of diseases or injuries.
- Sterilized instruments and equipment for necessary procedures.
- Inoculated animals against various diseases such as rabies and distemper.
08/1997 to 03/2000 Customer Service Representative The Edge Company – City, STATE,
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to 30 calls in queue per minute.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Mastery of customer service management systems and databases.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Referred unresolved customer grievances to designated departments for further investigation.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Prepared reports and communication for senior management and clients.
- Managed high call volume with tact and professionalism.
- Oversaw call center employees to ensure customer satisfaction goals were consistently met.
- Acted professionally and patiently when addressing negative customer feedback.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Expected in 1996 High School Diploma: General
Keene High School - Keene, NH
GPA:
Expected in : General Courses
CCV - Burlington, VT
GPA:
Expected in 2005 Associate of Science: General courses
College of the Redwoods - Eureka, CA
GPA:
Expected in Current Bachelor of Science: Veterinary Technician
Penn Foster Career School - Scranton, PA
GPA:
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