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Psi Coordinator resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Interior and exterior home knowledge with the willingness to learn. Time-line driven individual that does well in a team atmosphere or on my own.
Skills
  • Exceptional interpersonal communication
  • Effective problem solver
  • Negotiation expert
  • Project management
  • Self motivated
  • Works well in team atmosphere
  • Customer-focused
  • Microsoft Outlook and Word
Work History
PSI Coordinator, 08/2014 to Current
 Lowes Home Improvement – City, STATE,

Involved from start to finish with interior re-modeling customers by calling leads, explaining our program, setting all appointments and answering any questions they may have and assisting PSI(Project Specialist Interior). Once a project sells, coordinating product activity from special order delivery dates, staging and delivery. Attending all meetings with the PSI, customers, contractors & in-store personnel. Maintain all project activity in Project Tool & Genesis computer programs. Any issues or problems that arise with the job albeit with the customer, contractor, vendors or store personnel, finding the correct resolution and following it through. Resolve any problems in person, by phone, through email & text or traveling to the customer home.
Kitchen Cabinet Specialist, 04/2014 to 07/2014
 Lowes Home Improvement – City, STATE,
Guide customers through their kitchen design with custom cabinetry or in-stock cabinets including counter-top sales through 20/20 computer design program. Work with vendors to complete these orders through multiple computer processes. Assist customers in the appliance department with information & sales.
PSE Coordinator , 08/2013 to 04/2014
 Lowes Home Improvement – City, STATE,
Help customers with exterior projects through the PSE(Project Specialist Exteriors) program by calling on leads & talking to people in the store educating them about our program. Set up appointments for our PSE at customer home. Once project sells I work with PSE, vendors, customers & store personnel to complete the project. Responsible for updating the Project Tool & Genesis computer programs of all projects, assemble all folders from start to finish and make sure the customer is happy with their experience.
Licensed Associate/Producer for Home & Auto, 08/2012 to 06/2013
 State Farm Insurance – City, STATE,

Greet current & potential customers at the front desk, help with questions they may have. Answer phone calls to help customers with any questions or issues. Quote new customers on auto & home insurance and process any changes for current customers. Help write policies with agent. Accept different forms of payment on current policies and compile deposits on a daily basis to the bank.
Realtor/Broker, 06/2004 to Current
 Realty Trust Group LLC – City, STATE,
A Realtor since 2002 but have been associated with current Broker since July 2004. Enjoy working with a small company because it continually teaches the responsibility of managing client listings, buyer wants and needs, creating files, writing contracts, working with multiple industries such as Inspectors, Bankers and Title companies, handling all problems or issues along the way, finalizing the closing, keeping records of all transactions and making long lasting relationships with customers.
HUD Inspector, 01/2008 to 11/2012
 Chelnick Management – City, STATE,
HUD Inspector in the Indianapolis(Marion County) and surrounding counties area. Receiving my inspections and coinciding information via email with time-frame to include: drive to inspection, notes and pictures of any infractions, pictures of exterior and interior of home, compile my report and download in time sensitive deadline. Monthly inspections to be fully completed within the first 10 days of each month in the southwest portion of Michigan. For a time, continuing HUD inspections in Wyoming.
Education
Property & Casualty License: , Expected in 2012
 State of Wyoming - Cheyenne, WY
 GPA:
Brokers License, 2005-Salesperson License, 2002: , Expected in
RECP - Indianapolis, IN
 GPA:
None: , Expected in
IUPUI - Indianapolis, IN
 GPA:

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Resume Overview

School Attended

  • State of Wyoming
  • RECP
  • IUPUI

Job Titles Held:

  • PSI Coordinator
  • Kitchen Cabinet Specialist
  • PSE Coordinator
  • Licensed Associate/Producer for Home & Auto
  • Realtor/Broker
  • HUD Inspector

Degrees

  • Property & Casualty License
  • Brokers License, 2005-Salesperson License, 2002
  • None

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