Personable individual with strong organization skills, ability to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Skills
Post office operations, Sorting procedures
Bulk mailing, International Shipments
Handling and sorting mail, Mailing restriction expertise
Rural and city carrying
Federal guideline proficiency, Postal law proficiency
Problem-solving skills
Federal law
Work History
PSE Sales & Service/Distribution Associate, 01/2020 to Current United States Postal Service (USPS) – City, STATE,
Perform a variety of sales and customer service support at retail operations such as greeting customers and explaining store layout; offer assistance in product selection, promoting products and special offers based on determining special interests of customers, and referring to sales and promotional programs;
Maintain sufficient inventory, selling a variety of postal products, other retail products and services; Deliver packages, parcels and accountable mail to various customers and business as requested; Provide additional information regarding product features and services;
Utilize computerized operating system for weighing and accepting packages, parcels and envelopes; Issuing and cashing foreign and domestic postal money orders; Handle and process customer purchases and returns relating to products and services and may use a point of sale system. Assists customers with transactions;
Accepting and responding to customer claims and inquiries, providing information to the public regarding postal regulations. Maintain professional and effective public relations with customers and others requiring familiarity with postal laws, regulations, and current procedures;
Verify presort and bulk mailings of all classifications computing and maintaining on a current basis mailers' credit balances; sort & distribute incoming/outgoing mail; rent post office boxes, receives rental payments, conducts reference checks, and completes related forms; Distributes primary and one or more secondary schemes of incoming mail by delivery point based on a knowledge of the distribution scheme established for the office, branch or station;
Maintain appearance of store by setting up, arranging, and replenishing displays and merchandise racks; ensures display and selling areas, work stations, and storage areas are presentable to customers; Follow established safe work methods, procedures and safety precautions while performing all duties.
Intelligence Analyst / Security Specialist , 12/2007 to 10/2019 DHS/TSA/Intelligence And Analysis Division – City, STATE,
Develop, analyze, negotiate and interpret broad policies, directives and guidelines for the Division of Regulatory Support, Security Operations (SO), Intelligence Analysis (IA) and Global Strategies (GS) to ensure long term strategic goals and objectives meet the national requirements and other compliance regulations; Serves as team lead and acts as a principal specialist on behalf of SO and GS; Serve as a first line channel for gathering internal and external field input on various initiatives and data calls.
Support the collection, analysis, evaluation and report data related to the effectiveness of intelligence policy/compliance programs and projects within the agency to meet agency and department goals and objectives; Perform highly complex research on a variety of action items to provide background information, prepares reports and written responses to internal and external requests for use by senior management, and other internal and outside sources.
Utilize knowledge of watch center/command center operations, techniques, policies, procedure, and systems; provided advice and direction on current intelligence issues and policies; ability to evaluate all factors, determined effect and provided timely, expert notification/warning for unprecedented, ambiguous, or volatile problems; Develop methods for evaluating a new program, forecast potential program outcomes, assist investigators and inspectors, work on advisory teams and perform special studies, evaluations, and inspections.
Skilled in strategic planning, conducting unbiased complex research, identifying appropriate available systems/data sources, and producing collection requirement assessments; Advise leadership on the direction that the organization/agency needs to go in order to ensure they adhere to regulatory mandates with respect to privacy and compliance; Recommend staffing profiles that meet acceptable level of performance given current and future workload drivers; Using analytical and statistical methods and techniques to conduct highly complex trainings, and coordinates and integrates the results into comprehensible analytical studies and reports.
Utilize qualitative and quantitative techniques to evaluate, monitor, or ensure compliance programs with laws, regulations, policies, standards, or procedures; Conducts complex analysis and research of multi-source intelligence, evaluates analyze and fuses multi-source information from various intelligence disciplines to satisfy a broad range of internal and external customer requirements; Applies independent judgment in balancing the operational need, set goals, identify issues, prioritize program, time-lines and project needs and requirements to ensure all project goals and deadlines are met.
Cargo Courier /Customer Service Agent, 04/2006 to 12/2007 FEDEX Express, INC – City, STATE,
Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Entered shipping information into computer system and estimated freight and postal rates; Created documents of load plans, cargo cleanliness inspections and transportation processes.
Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes; Served customers in a friendly, efficient manner following outlined steps of service.
Publicly supports and takes personal responsibility for implementing FedEx Express process/procedure changes and management decisions; Work cooperatively with other employees and stakeholders;
Provide efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner; planned and organize efficient deliveries; a strong sense of direction and the ability to work unsupervised;
Operate non-articulated vehicles safely and efficiently; complying with all state, governmental and corporate procedures; accomplishes accurate and timely selection and inspection of assigned packages and cargo;
Ensures that packages conform to FEDEX features of service; determine legality of packages including special requirements for dangerous goods and international shipment; ensures customers have adequate supply of materials for shipping; l
Load and unload containers, aircraft and company vehicles; demonstrate proficiency in features of service and equipment; trained other employees on unfamiliar delivery and pickup routes
Education
Bachelor of Science: Industrial Psychology, Expected in 12/2012 Northwestern State University Of Louisiana - Natchitoches, LA GPA:
Bachelor of Arts: General Studies, Expected in 12/2011 Northwestern State University Of Louisiana - Natchitoches, LA GPA:
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