LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Highlights

Advanced MS Office Suite knowledge

Results-oriented

Strong interpersonal skills

Energetic work attitude

Customer service expert

Active listening skills

Education
McAdory High School McCalla, AL Expected in 2003 High School Diploma : - GPA :
Accomplishments

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Experience
Veeva Systems - PSE Mail Processing Clerk
Denver, CO, 07/2011 - Current
  • Duties include one or more sortation of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.
  • On a rotation basis, performs all of the following duties: loads mail onto automated equipment, culling out non-processable items; enters sort plan and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins stackers; and stops equipment when distribution run or operation is completed.
  • Runs machine reports, clears jams and contacts maintenance for assistance when required.
  • Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.
  • Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules.
  • Follows established safe work methods, procedures and safety precautions while performing all duties.
Birmingham-Jefferson County Transit Authority - Revenue Clerk/Customer Service Representative
City, STATE, 05/2010 - 07/2011
  • Handled cash and deposits using the proper accounting procedures and documentation.
  • Processed bank reconciliations and financial reports to verify practice of proper due diligence.
  • Balanced daily cash deposits with a zero error rate.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Birmingham-Jefferson County Transit Authority - Data Entry Clerk/Administration/Customer Service
City, STATE, 01/2008 - 05/2010
  • Conducted research on logistics operations, including literature reviews, interviews and site visits.
  • Evaluated and reconfigured systems to support customer service and operational goals.
  • Generated monthly reports for records, closed terminated records and completed chart audits.
  • Updated departmental standard operating procedures and database to accurately reflect the current practices.
  • Developed and created a more effective filing system to accelerate paperwork processing.
  • Created PowerPoint presentations used for business development.
  • Received and screened a high volume of internal and external communications, including email and post.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Properly directed inbound calls in phone queues to improve call flow.
Design Plumbing - Office Manager
City, STATE, 02/2007 - 01/2008
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Directly supported CEO in managing operation work flow.
  • Verified details of transactions, including funds received and total account balances.
  • Researched and resolved billing and invoice problems.
  • Performed field audits on wide variety of clientele using Quick Books System.
  • Updated confidential employee banking information with accuracy and speed.
  • Maintained accounts receivable documentation electronically and on paper.
  • Processed payroll, electronic deposits and employee pay adjustments.

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resume Strength

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Resume Overview

School Attended

  • McAdory High School

Job Titles Held:

  • PSE Mail Processing Clerk
  • Revenue Clerk/Customer Service Representative
  • Data Entry Clerk/Administration/Customer Service
  • Office Manager

Degrees

  • High School Diploma

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