PSE Mail Processing Clerk Resume Example
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PSE MAIL PROCESSING CLERK
Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Highlights
Advanced MS Office Suite knowledge Results-oriented Strong interpersonal skills | Energetic work attitude Customer service expert Active listening skills |
Accomplishments
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Computed Data Reports
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Experience
PSE Mail Processing Clerk08/2011 to Current
Veeva SystemsDenver , CO
Veeva SystemsDenver , CO
- Duties include one or more sortation of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.
- On a rotation basis, performs all of the following duties: loads mail onto automated equipment, culling out non-processable items; enters sort plan and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins stackers; and stops equipment when distribution run or operation is completed.
- Runs machine reports, clears jams and contacts maintenance for assistance when required.
- Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.
- Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules.
- Follows established safe work methods, procedures and safety precautions while performing all duties.
Revenue Clerk/Customer Service Representative06/2010 to 08/2011
Birmingham-Jefferson County Transit AuthorityCity , STATE
Birmingham-Jefferson County Transit AuthorityCity , STATE
- Handled cash and deposits using the proper accounting procedures and documentation.
- Processed bank reconciliations and financial reports to verify practice of proper due diligence.
- Balanced daily cash deposits with a zero error rate.
- Provided accurate and appropriate information in response to customer inquiries.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Data Entry Clerk/Administration/Customer Service02/2008 to 06/2010
Birmingham-Jefferson County Transit AuthorityCity , STATE
Birmingham-Jefferson County Transit AuthorityCity , STATE
- Conducted research on logistics operations, including literature reviews, interviews and site visits.
- Evaluated and reconfigured systems to support customer service and operational goals.
- Generated monthly reports for records, closed terminated records and completed chart audits.
- Updated departmental standard operating procedures and database to accurately reflect the current practices.
- Developed and created a more effective filing system to accelerate paperwork processing.
- Created PowerPoint presentations used for business development.
- Received and screened a high volume of internal and external communications, including email and post.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Properly directed inbound calls in phone queues to improve call flow.
Office Manager03/2007 to 02/2008
Design PlumbingCity , STATE
Design PlumbingCity , STATE
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Directly supported CEO in managing operation work flow.
- Verified details of transactions, including funds received and total account balances.
- Researched and resolved billing and invoice problems.
- Performed field audits on wide variety of clientele using Quick Books System.
- Updated confidential employee banking information with accuracy and speed.
- Maintained accounts receivable documentation electronically and on paper.
- Processed payroll, electronic deposits and employee pay adjustments.
Education
High School Diploma2003McAdory High SchoolCity, State, United States
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Resume Overview
School Attended
- McAdory High School
Job Titles Held:
- PSE Mail Processing Clerk
- Revenue Clerk/Customer Service Representative
- Data Entry Clerk/Administration/Customer Service
- Office Manager
Degrees
- High School Diploma 2003
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