SEARCH

PSE Mail Processing Clerk Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
PSE MAIL PROCESSING CLERK
Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Highlights

Advanced MS Office Suite knowledge

Results-oriented

Strong interpersonal skills

Energetic work attitude

Customer service expert

Active listening skills

Accomplishments

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Computed Data Reports 

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Experience
PSE Mail Processing Clerk08/2011 to Current
United States Postal ServiceBirmingham, AL
  • Duties include one or more sortation of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.
  • On a rotation basis, performs all of the following duties: loads mail onto automated equipment, culling out non-processable items; enters sort plan and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins stackers; and stops equipment when distribution run or operation is completed.
  • Runs machine reports, clears jams and contacts maintenance for assistance when required.
  • Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.
  • Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules.
  • Follows established safe work methods, procedures and safety precautions while performing all duties.
Revenue Clerk/Customer Service Representative06/2010 to 08/2011
Birmingham-Jefferson County Transit AuthorityBirmingham, AL
  • Handled cash and deposits using the proper accounting procedures and documentation.
  • Processed bank reconciliations and financial reports to verify practice of proper due diligence.
  • Balanced daily cash deposits with a zero error rate.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Data Entry Clerk/Administration/Customer Service02/2008 to 06/2010
Birmingham-Jefferson County Transit AuthorityBirmingham, AL
  • Conducted research on logistics operations, including literature reviews, interviews and site visits.
  • Evaluated and reconfigured systems to support customer service and operational goals.
  • Generated monthly reports for records, closed terminated records and completed chart audits.
  • Updated departmental standard operating procedures and database to accurately reflect the current practices.
  • Developed and created a more effective filing system to accelerate paperwork processing.
  • Created PowerPoint presentations used for business development.
  • Received and screened a high volume of internal and external communications, including email and post.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Properly directed inbound calls in phone queues to improve call flow.
Office Manager03/2007 to 02/2008
Design PlumbingBrighton, AL
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Directly supported CEO in managing operation work flow.
  • Verified details of transactions, including funds received and total account balances.
  • Researched and resolved billing and invoice problems.
  • Performed field audits on wide variety of clientele using Quick Books System.
  • Updated confidential employee banking information with accuracy and speed.
  • Maintained accounts receivable documentation electronically and on paper.
  • Processed payroll, electronic deposits and employee pay adjustments.
Education
High School Diploma2003McAdory High SchoolMcCalla, AL, United States
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • United States Postal Service
  • Birmingham-Jefferson County Transit Authority
  • Design Plumbing

School Attended

  • McAdory High School

Job Titles Held:

  • PSE Mail Processing Clerk
  • Revenue Clerk/Customer Service Representative
  • Data Entry Clerk/Administration/Customer Service
  • Office Manager

Degrees

  • High School Diploma 2003

Similar Resumes

View All
PSE-Mail-Processing-Clerk-resume-sample

PSE Mail Processing Clerk

United States Postal Service

Midway Park, North Carolina