High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Highlights
Advanced MS Office Suite knowledge
Results-oriented
Strong interpersonal skills
Energetic work attitude
Customer service expert
Active listening skills
Education
McAdory High SchoolMcCalla, ALExpected in 2003 ā āHigh School Diploma: - GPA:
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Experience
Veeva Systems - PSE Mail Processing Clerk Denver, CO, 07/2011 - Current
Duties include one or more sortation of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.
On a rotation basis, performs all of the following duties: loads mail onto automated equipment, culling out non-processable items; enters sort plan and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins stackers; and stops equipment when distribution run or operation is completed.
Runs machine reports, clears jams and contacts maintenance for assistance when required.
Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.
Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules.
Follows established safe work methods, procedures and safety precautions while performing all duties.
Birmingham-Jefferson County Transit Authority - Revenue Clerk/Customer Service Representative City, STATE, 05/2010 - 07/2011
Handled cash and deposits using the proper accounting procedures and documentation.
Processed bank reconciliations and financial reports to verify practice of proper due diligence.
Balanced daily cash deposits with a zero error rate.
Provided accurate and appropriate information in response to customer inquiries.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Birmingham-Jefferson County Transit Authority - Data Entry Clerk/Administration/Customer Service City, STATE, 01/2008 - 05/2010
Conducted research on logistics operations, including literature reviews, interviews and site visits.
Evaluated and reconfigured systems to support customer service and operational goals.
Generated monthly reports for records, closed terminated records and completed chart audits.
Updated departmental standard operating procedures and database to accurately reflect the current practices.
Developed and created a more effective filing system to accelerate paperwork processing.
Created PowerPoint presentations used for business development.
Received and screened a high volume of internal and external communications, including email and post.
Guaranteed positive customer experiences and resolved all customer complaints.
Properly directed inbound calls in phone queues to improve call flow.
Design Plumbing - Office Manager City, STATE, 02/2007 - 01/2008
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Created databases and spreadsheets to improve inventory management and reporting accuracy.
Directly supported CEO in managing operation work flow.
Verified details of transactions, including funds received and total account balances.
Researched and resolved billing and invoice problems.
Performed field audits on wide variety of clientele using Quick Books System.
Updated confidential employee banking information with accuracy and speed.
Maintained accounts receivable documentation electronically and on paper.
Processed payroll, electronic deposits and employee pay adjustments.
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