pse clerk resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Hardworking Customer Service Representative with experience working with an international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in fulfillment industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Decision making
  • Problem-solving skills
  • Ability to Lift 40 pounds
  • Merchandise Receiving and Handling
  • Attention to Detail
  • Strong Communication and Interpersonal Skills
  • Payment Processing
  • Exceeding Customer Expectations
  • Safety and Cleanliness Standards
  • Inventory Management
  • Product Knowledge
  • Team Supervision
  • Cash Handling
  • Goal-Driven
  • Time Management
  • Creative Thinking
Work History
PSE Clerk, 12/2020 to Current
Csg Systems IncorporatedIa, IA,
  • Used automated mail processing equipment to sort and collate mail.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Moved bulk containers and large parcels with forklifts.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Provided service and sales to walk-in customers.
  • Maximized employee performance by setting effective objectives and standard practices.
  • Loaded letters onto processing equipment, removed non-processable letters, and maintained continuous sorting feed.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail
  • Upsold postal services like insurance and tracking
Mail Carrier, 10/2019 to 12/2020
Aki-HomeLa Puente, CA,
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Helped customers by carrying oversized parcels inside residences.
  • Distributed mail on foot to residences and businesses, delivering to approximately 350 customers per shift
Fulfillment Associate, 09/2017 to 10/2019
Macys Department StoreCity, STATE,
  • Unloaded incoming trucks and properly staged inventory for processing.
  • Reviewed daily queue report to confirm all orders were processed within the shipping system as scheduled.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Operated frequency scanners to track shipment progression and input data into the shipping system.
  • Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all warehouse products.
  • Inspected physical condition of warehouse and equipment and implemented any repairs, improvements, or replacements as necessary.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions
Softlines Sales Associate, 09/2017 to 04/2018
TargetCity, STATE,
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Bachelor of Business Administration: Entrepreneurship, Expected in 04/2022 to Indiana University - Purdue University Indianapolis - Indianapolis, IN
Certificate : Dental Assisting, Expected in 09/2017 to Western Suffolk BOCES - Northport, NY
High School Diploma: , Expected in 06/2017 to Central Islip Senior High School - Central Islip, NY

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Resume Overview

School Attended

  • Indiana University - Purdue University Indianapolis
  • Western Suffolk BOCES
  • Central Islip Senior High School

Job Titles Held:

  • PSE Clerk
  • Mail Carrier
  • Fulfillment Associate
  • Softlines Sales Associate


  • Bachelor of Business Administration
  • Certificate
  • High School Diploma

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