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PSE Clerk Resume Example

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PSE CLERK
Professional Summary

Personable and dedicated Customer Service Representative with extensive experience in insurance and wireless industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Positive and upbeat Customer Service Specialist bringing over 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. 10 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, insurance and wireless, time management and sales. Dedicated to customer loyalty and satisfaction.

Skills
  • Report creation
  • Credit card payment processing
  • Business development understanding
  • Inbound and outbound calling
  • In-store support
  • Conflict mediation
  • Promotional support
  • Shipping and receiving understanding
  • Technologically savvy
  • Sales expertise
  • Adaptive team player
  • High-energy attitude
  • Product organization
  • Retail sales customer service
  • Process optimization
  • Active listening
  • Problem-solving abilities
  • Call center experience
  • Stockroom procedures
  • Customer relations
  • Microsoft Office expertise
  • Office equipment proficiency
  • Data evaluation
  • Courteous demeanor
  • Billing, Optimization
  • Business development, Pick
  • Call center, Problem-solving
  • Credit, Receiving
  • Customer relations, Retail sales
  • Customer service, Sales
  • Databases, Shipping
  • Delivery, Team player
  • HR, Phone
  • Insurance, Vision
  • Inventory
  • Listening
  • Mediation
  • Mail
  • Microsoft Office
  • Office equipment
  • Problem-solving skills
  • Sales background
  • Decision making
  • Fee Collection
  • Loading and unloading
  • Workplace safety
Work History
PSE Clerk, 07/2019 to 10/2019
USPS – Lincoln, Nebraska
  • Sorted incoming mail and packages on a daily basis.
  • Upheld high standards of professionalism in high-stress environments.
  • Lift up to 50lbs at a time.
  • Authorized vendors to drop off packages.
  • Assist customer with address changes, pick up packages and tracking packages Ameritas| Lincoln, Nebraska Group Admin.
Group Admin , 09/2013 to 07/2015
Ameritas Life Insurance Corp. – Lincoln , Nebraska
  • Conducted analysis to address dental and vision insurance needs which led to customer promoting the company.
  • Monitored multiple databases to keep track of all company inventory.
  • Set up new dental and vision plans for businesses.
  • Took incoming phone call from HR reps to discuss dental and vision plans.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Filed records with precise approach to optimize data security and easy of use by program personnel.
  • Prepared clearly written and formatted documents and reports.
Customer Service Representative, 04/2009 to 09/2013
Verizon Wireless – Lincoln, Nebraska
  • Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Answered customer questions and addressed concerns, resulting in 95% reduction in complaint calls.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assessed customer needs and upsold products and services to maximize wireless sales.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative, 10/2007 to 04/2009
Lincoln Benefit Life – Lincoln , Nebraska
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Took incoming calls on life insurance and asurety products.
  • Training for life insurance products.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Reviewed account and service histories to identify trends and issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
Education
High School Diploma: 05/1999
Nebraska City High School - Nebraska City, NE
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Resume Overview

Companies Worked For:

  • USPS
  • Ameritas Life Insurance Corp.
  • Verizon Wireless
  • Lincoln Benefit Life

School Attended

  • Nebraska City High School

Job Titles Held:

  • PSE Clerk
  • Group Admin
  • Customer Service Representative

Degrees

  • High School Diploma : 05/1999

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