Innovative individual who can effectively execute process changes to improve operational efficiency within any company.
Experienced in production scheduling
Knowledgeable of quality control standards
Supply management expertise
Advanced knowledge of Microsoft Office
Focused on customer satisfaction
08/2012 - Current
Lowes Home Improvement － Winter Garden, FloridaPSA Associate
Responsible for following plan-o-grams to reset store merchandiseEstablished and adjusted work procedures to meet production schedules.. Mastered the intricacies of the process flow within each department.Maintained and enforced a safe and clean working environment at all times.
09/2010 - 08/2012
Lowes Home Improvement － Winter Garden , FloridaCustomer Service Associate IV
Provide superior customer service by assisting with selection, demonstration, product knowledge and sales. Showcase excellent professionalism with customer and associate.Keep shelves fully stocked, fronted according to planogram and correctly priced.
Order special order items and arrange intalls for customers as needed
Responsible for all other assigned duties assigned by ASM.
10/2008 - 09/2010
Lowes Home Improvement － Winter Garden, FloridaShipping and Receiving / Delivery Manager.
Oversee and direct product ordering and intake of products and merchandise. Ensure timely delivery of merchandise while managing fleet up keep and driver logs.
Create work schedules according to department work flow and budget.
Ensure inventory integrity, including but not limited to : inspecting incoming freight, ensuring damaged and store use items are billed out properly and ensuring receiving and shipping paper work is properly filled out according to procedure.
Review requisition listing, P.O's assigned on the Freight Flow Worklist, and Weekly Downstocking assignments validating full shelf capacity and proper top stock maintenance proformed.Route delivery trucks daily.
Provide quick response and resolution to any unforseen situations.
Understand and respond appropriately to basic customer and employee inquiries.
11/2007 - 10/2008
Lowes Home Improvement － Winter Garden, FloridaTeam Leader Appliance
Responsible for merchandising, sales performance while providing superior customer service.
Responsible for computer based training and sales update.
Develop and plan activities to ensure proper completion in a timely manner. Accomplish work through the effective management of employee
06/2004 - 10/2007
Lowes Home Improvement － Orlando, FloridaShipping and Receiving Lead
Responsible for safe, accurate and efficient receiving and stocking of inbound freight.
Operate store equipment.
Interpret price tag and upc information
Power equipment operator. Forklift, Reach lift, Order picker and Pallet Jack., Fax machines, CCTV,
10/2003 - 06/2004
Lowes Home Improvement － Orlando, FloridaCustomer Service Representative Paint
Provide customer service, assist on in getting customers the right products.
Certified paint specialist.,
Seminole State College － Orlando, Florida, USAAssociate of Arts: Business Management
Valencia Community College － Orlando, Florida, USAAccounting