An accomplished results-driven professional with 15+ years of experience , with expertise in creating and implementing programs to improve business operations.Adept at recruiting, selection and retention strategies. Able to provide recommendations for improvement; highly skilled in preparing for restructuring, downsizing, change management, morale and retention. Strong relationship-building and effective collaboration with management, colleagues and clients. Ability to create and execute training, coaching and counseling programs.
Developed and Delivered the training for the Screening, Briefing, Intervention, Referral and Treatment (SBIRT) program for the providers and office managers annual meeting for the Inland Empire.
Responsible for supporting various provider services functions with an emphasis on education, training and advocacy of healthcare partners.
Subject Matter Expert (SME) on Local, State and Governmental Policies and Procedures
Leadership, Coaching and Training of fellow colleagues; Research Analysis and Conflict
Project Management and Business Process Improvements
Accountable for Commercial and Medicare claims as well as, error reports
Performed Research Analysis and Conflict Resolution
Established new partnering relationships for new business
Recruitment, Coaching and Training to colleagues on updates
Project Management and Promotion of Best Practices
Leadership, Subject Matter Expert (SME) on Medicare grievance and appeals, benefits, claims, eligibility and enrollment
Responsible for Network Management, Labor Relations and Regulatory Compliance
Project Management, Member Retention and Advocacy
Currently enrolled into MBA
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