Provider Services Representative Resume Example

• I worked with BC/BS HORIZON NJ HEALTH.
• Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
• Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
• Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Documented customer inquiries and feedback, including service delivery suggestions in company database.
• Reviewed files, records and other obtained documents to respond to customer requests.
• Asked probing questions to determine service needs and accurately input information into electronic systems.

Maintained organized, presentable merchandise to drive continuous sales

• Maintained records related to sales, returns and inventory availability
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
• Assisting customers with finding alternative merchandise to meet needs
• Applied security and loss prevention training toward recognizing risks and reducing store theft
• Trained and developed new sales team associates in products, selling techniques and company procedures
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
• Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
• Maintained customer satisfaction while handling electronic product returns quickly and professionally
• Completed orders through pick up system and organized product deliveries to meet customer timetables
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding quotas
• Educated customers on promotions to enhance sales
• Delivered high level of assistance by locating products and checking store system for merchandise at other sites
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
• Coached team members on security risks and loss prevention to aid in mitigating store theft
• Helped average of 25 customers per day by responding to inquiries and locating products
• Negotiated and closed deals with minimal oversight
• Sold various products by explaining unique features and educating customers on proper application
• Assisted customers by finding needed electronics items and checking inventory for items at other locations
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
• Stayed up to date on store promotions, payment policies and security practices
• Recommended merchandise to customers based on needs and preferences
• Observed customer behaviors to identify security threats and escalate concerns to supervisors

• Restocked, arranged and organized merchandise in front lanes to drive product sales
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
• Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales
• Checked identification for proof-of-age and refusing alcohol sales to underage customers