provider services representative resume example

• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
• Followed up with customers regularly via phone and email to obtain payments and schedule services.
• Completed training and worked effectively under high-pressure client services environments.
• Assisted members with correcting account, service and system issues by educating on required forms and technical processes.

• Used automated mail processing equipment to sort and collate mail.
• Sorted mail according to size, shape, and destination.

+ Edit or add your own

• Loaded and unloaded shipping containers and vehicles.
• Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

• Delivered clerical support by efficiently handling wide range of routine and special requirements.
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

+ Edit or add your own

• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
• Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.

• Provided primary customer support to internal and external customers in fast-paced environment.
• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Regularly exceeded daily sales and product add-on quotas.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services and company information.

• Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
• Prepared and expedited food orders to support waitstaff and other team members.
• Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.