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Provider Relations Coordinator Resume Example

Resume Score: 80%

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PROVIDER RELATIONS COORDINATOR
Professional Summary

Highly skilled and enthusiastic professional with five years of experience managing all facets of operations in patient- centric medical offices. Successfully oversees budgeting, supply management and patient services. Develops and leads productive and efficient office staff. Contributes to high-volume medical practices by providing exceptional customer service.

Skills
  • Exceptional communicator
  • Team leadership
  • Critical thinker
  • Customer Relationship Management (CRM)
  • Process optimization
  • Public relations knowledge
  • Profit improvements
  • Policy and procedure development
  • Performance metrics
  • Strategic business planning
  • Staff supervision
  • Schedule management
Work History
Facility Administrator, 08/2020 to Current
ExpressER – Austin, Texas
  • Maintained compliance with local, national and federal requirements by tracking staff education and certifications.
  • Devised new promotional approaches to boost patient numbers and market penetration while enhancing engagement and driving growth.
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
  • Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.
  • Analyzed business needs while soliciting patient feedback for process improvements.
  • Managed daily operations while fostering increased productivity.
  • Developed and maintained positive relationships with employees.
  • Resolved all issues efficiently, which in turn enhanced patient satisfaction ratings.
  • Introduced leadership development, coaching and team management model, resulting in increased levels of responsibility.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
  • Direct day-to-day administrative and operational functions for 9-bed facility, providing guidance and leadership to over 20 employees across 3 departments.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Responded to inquiries from doctors, nurses and patients with accurate information.
Provider Relations , 03/2019 to 08/2020
Mann Eye Institute And Laser Center – Austin, Texas
  • Increased incoming referrals by 20% within first 3 months in role.
  • Visited existing and prospective referring physicians.
  • Increased surgical referrals from existing and and new referring physicians.
  • Educated physicians and staff of referring physician office on services offered as well as proper insurance filing protocol.
  • Point of contact for referring physicians.
  • Acted as liaison between referring physicians and Mann Eye Physicians.
  • Worked closely with marketing department to ensure that goals were maintained.
  • Tracked referral numbers for each referring physician.
  • Worked within established budgets to attract new referring relationships and nourished existing ones.
  • Utilized CRM system to manage, track and report on referring doctors.
  • Coordinated and executed public relation events as well as physician continuing education courses.
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
  • Excelled in every clinical position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Analyzed clinical needs while soliciting patient feedback for process improvements.
  • Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.
Patient Counslor , 11/2018 to 03/2019
Mann Eye Institute And Laser Center – Austin, TX
  • Educated patients about surgeries and provided treatment plan documentation.
  • Maintained 60% conversion rate on Cataract Lens upgrades.
  • Coordinated with ASC facilities to set up surgeries.
  • Used Zirmed to schedule and manage patient surgical appointments.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Processed monthly reports for department performance.
  • Demonstrated ability to lead and motivate outstanding healthcare teams.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating proactive work environment.
  • Strategically planned methods to achieve operational goals and targets.
  • Coordinated with other internal departments to keep operations running smoothly and solve both routine and complex problems.
  • Reviewed patient survey information to prioritize areas of improvement.
  • Cooperated and communicated effectively with physicians to ensure patient satisfaction and compliance with set standards.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Lasik Surgical Technician and Coordinator, 11/2015 to 11/2018
Lasik Plus – Austin, TX
  • Maintained 70% Lasik conversion rate.
  • Accountable for vision center's profit and loss while ensuring that patient care remains priority.
  • Worked closely with center's surgeon, optometrist and colleagues though out Lasik Plus, to provide excellence in patient care while helping to grow profitable business operations.
  • Participated in quarterly audits and center assessments to comply with corporate and clinical standards.
  • Developed new processes for employee evaluation which results in marked performance improvements.
  • Encouraged creative thinking, problem solving, and empowerment as part of leadership group to improve morale and teamwork.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Processed monthly reports for centers performance.
  • Coordinated with other internal departments and patients to keep operations running smoothly and solve both routine and complex problems.
  • Answered inquiries and addresses, resolves or escalates issues to management personnel to ensure patient satisfaction.
  • Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
  • Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
  • Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
  • Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
  • Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards and overall facility policies.
  • Worked with vendors for speedy procurement of services and equipment.
Hair Stylist, 08/2012 to 02/2020
Shine Salon and Spa – Round Rock, TX
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Maintained sales goal of $850 per day.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Maintained general appointment calendars.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Followed through with client requests within timely manner.
  • Promoted salon-exclusive products to increase retail sales.
  • Ran reports on weekly and monthly basis to examine sales forecast trends and make strategic plans.
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services.
  • Provided services using salon-exclusive products while educating clients on product benefits to increase retail sales by 30%.
  • Consistently received positive performance reviews from guests.
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
Education
Cosmetology Certificate: 2010
Avenue Five Institute, Sassoon Academy School Connection - Austin, Texas

Top Producer award May, June, July 2010

Top Retail Sales Award Mach, May, June, July 2010

Received Outstanding Customer Service

High School Diploma: 2006
Tucson High Magnet School - Tucson, AZ
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Resume Overview

Companies Worked For:

  • ExpressER
  • Mann Eye Institute And Laser Center
  • Lasik Plus
  • Shine Salon and Spa

School Attended

  • Avenue Five Institute, Sassoon Academy School Connection
  • Tucson High Magnet School

Job Titles Held:

  • Facility Administrator
  • Provider Relations
  • Patient Counslor
  • Lasik Surgical Technician and Coordinator
  • Hair Stylist

Degrees

  • Cosmetology Certificate : 2010
    High School Diploma : 2006

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