Provider Relations Coordinator Resume Example Catholic Medical Center

StacieBates

Professional Summary

Highly skilled and enthusiastic professional with 6+ years of experience

managing all facets of operations in patient-centric medical practices.

Expert in strategic planning and organization and providing

comprehensive support to company leaders. Goal-oriented, organized,

and dedicated.

Work History

Catholic Medical Center - Patient Access ManagerManchester , NH11/2021 - Current

Analyzed business needs while soliciting patient feedback for process improvements.
Introduced leadership development, coaching and team management model, resulting in increased levels of responsibility.
Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
Supported clinical team members with revenue cycle procedures and addressed issues as needed.
Posted and adjusted payments from insurance companies.
Liaised between patients, insurance companies and billing office.
Prepared internal and regulatory financial reports, balance sheets and income statements.
Performed spending analysis and partnerships to refine policies and develop recommendations for improvement.

Johns Hopkins Applied Physics Laboratory - Facility AdministratorArlington , VA08/2020 - 11/2021

Directed comprehensive administrative and operational functions for 9-bed facility. Managing staff of 50+.
Maintained compliance with local, national, and federal requirements by tracking staff education and certifications, as well as facility certifications and inspections.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Devised new promotional approaches to boost patient numbers and market penetration while enhancing engagement and driving growth.

Mann Eye Institute And Laser Center - Provider Relations City , STATE03/2019 - 08/2020

Repeatedly recognized for top performance through fast-track promotions and selection for high-priority initiatives.
Increased incoming referrals by 30% within first 3 months.
Increased surgical referrals from existing and new referring physicians by 70% within 5 months in role.
Educated physicians and staff of referring physician office on services offered as well as proper insurance filing protocol.
Served as point of contact for referring physicians.
Acted as liaison between referring physicians and Mann Eye Physicians, managed via CRM.
Worked closely with marketing on growth and branding goals.
Tracked referral numbers for each referring physician.
Coordinated and executed public relations events as well as physician continuing education courses.
Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
Excelled in every clinical position and regularly backed up front-line staff to keep expertise fresh and relevant.
Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.

Mann Eye Institute And Laser Center - Patient Counslor City , STATE11/2018 - 03/2019

Managed Patient Education program
Maintained 60% conversion rate on Cataract Lens upgrades.
Coordinated with ASC facilities to set up surgeries.
Routinely collaborated with department managers to correct problems and improve services.
Processed and analyzed monthly reports for department performance.
Demonstrated ability to lead and motivate outstanding healthcare teams.
Reviewed patient survey information to prioritize areas of improvement.
Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.

Lasik Plus - Lasik Surgical Technician and CoordinatorCity , STATE11/2015 - 11/2018

Promoted to management within 18 months.
Maintained 70% Lasik conversion rate.
Accountable for vision center's profit and loss while ensuring that patient care remained priority.
Worked closely with center's surgeon, optometrist, and colleagues though out Lasik Plus, to provide excellence in patient care while helping to grow business operations.
Participated in quarterly audits and center assessments to comply with corporate and clinical standards.
Developed new processes for employee evaluation which results in marked performance improvements.
Processed monthly reports for centers' performance.
Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
Trained new staff on operating room procedures, infection control, safety standards, and overall facility policies.
Worked with vendors for speedy procurement of services and equipment.

Skills

Education

Western Governors University

City, State

Bachelor of Science: Business Administration And Management

Avenue Five Institute, Sassoon Academy School Connection

City

Cosmetology Certificate

Top Producer award May, June, July 2010

Top Retail Sales Award Mach, May, June, July 2010

Received Outstanding Customer Service

Tucson High Magnet School

City

High School Diploma

Resume Overview

School Attended

Job Titles Held:

Degrees

Bachelor of Science : Business Administration And Management
Cosmetology Certificate
High School Diploma