Provider Relations Coordinator Resume Example Expresser

PROVIDER RELATIONS COORDINATOR

Professional Summary

Highly skilled and enthusiastic professional with five years of experience managing all facets of operations in patient- centric medical offices. Successfully oversees budgeting, supply management and patient services. Develops and leads productive and efficient office staff. Contributes to high-volume medical practices by providing exceptional customer service.

Skills

Exceptional communicator
Team leadership
Critical thinker
Customer Relationship Management (CRM)
Process optimization
Public relations knowledge

Profit improvements
Policy and procedure development
Performance metrics
Strategic business planning
Staff supervision
Schedule management

Work History

Facility Administrator, 08/2020 to Current
ExpressER – Austin, Texas

Maintained compliance with local, national and federal requirements by tracking staff education and certifications.
Devised new promotional approaches to boost patient numbers and market penetration while enhancing engagement and driving growth.
Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.
Analyzed business needs while soliciting patient feedback for process improvements.
Managed daily operations while fostering increased productivity.
Developed and maintained positive relationships with employees.
Resolved all issues efficiently, which in turn enhanced patient satisfaction ratings.
Introduced leadership development, coaching and team management model, resulting in increased levels of responsibility.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
Direct day-to-day administrative and operational functions for 9-bed facility, providing guidance and leadership to over 20 employees across 3 departments.
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Responded to inquiries from doctors, nurses and patients with accurate information.

Provider Relations , 03/2019 to 08/2020
Mann Eye Institute And Laser Center – Austin, Texas

Increased incoming referrals by 20% within first 3 months in role.
Visited existing and prospective referring physicians.
Increased surgical referrals from existing and and new referring physicians.
Educated physicians and staff of referring physician office on services offered as well as proper insurance filing protocol.
Point of contact for referring physicians.
Acted as liaison between referring physicians and Mann Eye Physicians.
Worked closely with marketing department to ensure that goals were maintained.
Tracked referral numbers for each referring physician.
Worked within established budgets to attract new referring relationships and nourished existing ones.
Utilized CRM system to manage, track and report on referring doctors.
Coordinated and executed public relation events as well as physician continuing education courses.
Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
Excelled in every clinical position and regularly backed up front-line staff to keep expertise fresh and relevant.
Analyzed clinical needs while soliciting patient feedback for process improvements.
Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.

Patient Counslor , 11/2018 to 03/2019
Mann Eye Institute And Laser Center – Austin, TX

Educated patients about surgeries and provided treatment plan documentation.
Maintained 60% conversion rate on Cataract Lens upgrades.
Coordinated with ASC facilities to set up surgeries.
Used Zirmed to schedule and manage patient surgical appointments.
Routinely collaborated with department managers to correct problems and improve services.
Processed monthly reports for department performance.
Demonstrated ability to lead and motivate outstanding healthcare teams.
Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating proactive work environment.
Strategically planned methods to achieve operational goals and targets.
Coordinated with other internal departments to keep operations running smoothly and solve both routine and complex problems.
Reviewed patient survey information to prioritize areas of improvement.
Cooperated and communicated effectively with physicians to ensure patient satisfaction and compliance with set standards.
Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.

Lasik Surgical Technician and Coordinator, 11/2015 to 11/2018
Lasik Plus – Austin, TX

Maintained 70% Lasik conversion rate.
Accountable for vision center's profit and loss while ensuring that patient care remains priority.
Worked closely with center's surgeon, optometrist and colleagues though out Lasik Plus, to provide excellence in patient care while helping to grow profitable business operations.
Participated in quarterly audits and center assessments to comply with corporate and clinical standards.
Developed new processes for employee evaluation which results in marked performance improvements.
Encouraged creative thinking, problem solving, and empowerment as part of leadership group to improve morale and teamwork.
Continually maintained and improved company's reputation and positive image in markets served.
Processed monthly reports for centers performance.
Coordinated with other internal departments and patients to keep operations running smoothly and solve both routine and complex problems.
Answered inquiries and addresses, resolves or escalates issues to management personnel to ensure patient satisfaction.
Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards and overall facility policies.
Worked with vendors for speedy procurement of services and equipment.

Hair Stylist, 08/2012 to 02/2020
Shine Salon and Spa – Round Rock, TX

Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Maintained sales goal of $850 per day.
Worked to continuously increase salon business through effective sales, service and operations policies.
Maintained general appointment calendars.
Controlled inventory by tracking expenses, purchases and shelf stock.
Followed through with client requests within timely manner.
Promoted salon-exclusive products to increase retail sales.
Ran reports on weekly and monthly basis to examine sales forecast trends and make strategic plans.
Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services.
Provided services using salon-exclusive products while educating clients on product benefits to increase retail sales by 30%.
Consistently received positive performance reviews from guests.
Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.

Education

Cosmetology Certificate: 2010
Avenue Five Institute, Sassoon Academy School Connection - Austin, Texas

Top Producer award May, June, July 2010

Top Retail Sales Award Mach, May, June, July 2010

Received Outstanding Customer Service

High School Diploma: 2006
Tucson High Magnet School - Tucson, AZ

Resume Overview

Companies Worked For:

ExpressER
Mann Eye Institute And Laser Center
Lasik Plus
Shine Salon and Spa

School Attended

Avenue Five Institute, Sassoon Academy School Connection
Tucson High Magnet School

Job Titles Held:

Facility Administrator
Provider Relations
Patient Counslor
Lasik Surgical Technician and Coordinator
Hair Stylist

Degrees

Cosmetology Certificate : 2010
High School Diploma : 2006

Provider Relations Coordinator Resume Example

Resume Score: 80%

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