Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Talented medical professional offering strong history of success in meeting patient needs by leveraging healthcare expertise to diagnose and treat conditions. Conduct hands-on assessments, collect patient histories and order laboratory tests independently to support patient needs. Self-motivated and hardworking with excellent bedside manner.

Skills
  • Customer Service
  • Troubleshooting
  • Multitasking abilities
  • Conflict resolution
  • Leadership
  • Relationship-Building
  • First Aid/CPR
  • Good listening skills
  • Detail-oriented
Work History
Provider Assistant, 02/2018 - Current
International Paper Company Mount Carmel, PA,
  • Maintained work areas in patient rooms in clean, neat and appropriately sterilized condition to meet any demand.
  • Skillfully supported physicians during basic and invasive medical procedures.
  • Made tentative diagnoses and decisions about management and treatment of patients.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used coordination and planning skills to achieve results according to schedule.
Customer Service Lead, 07/2018 - 06/2020
Home Depot City, STATE,
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with senior management to handle and correct disciplinary or knowledge issues.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Took cash and credit card payments via phone, in person and through email.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Stepped up to assist customer service manager with complaints and issues during times when department was short-staffed.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Checked status of orders and back-ordered products to coordinate efficient shipments.
Loader and Unloader, 03/2013 - 05/2018
Cintas City, STATE,
  • Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Kept storage areas organized, clean and secure to fully protect company assets.
Manager/ Cashier, 08/2007 - 01/2013
Chevron City, STATE,
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Monitored areas for security issues and safety hazards.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Built positive relationships with customers to increase repeat business.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Mentored new sales associates to contribute to store's positive culture.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Education
GED: , Expected in 08/2005
-
Thornberry Community Center - Wichita Falls Texas,
GPA:

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Resume Overview

School Attended

  • Thornberry Community Center

Job Titles Held:

  • Provider Assistant
  • Customer Service Lead
  • Loader and Unloader
  • Manager/ Cashier

Degrees

  • GED

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