Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Ambitious Information Technology student currently completing CIS Bachelor's degree in CyberSecurity and pursuing real-world experience to develop acquired skills and offer a solid understanding of customer support, cybersecurity, and operating system specifications. Confident Computer Technician with expertise in help desk environments, assisting employees and customers with technical issues.

  • Strategic planning
  • Operational improvement
  • Active Secret Clearance
  • Customer service
  • Attention to Detail
  • Problem-Solving
  • Data security
  • Implementing security programs
  • Self-Motivated
  • Computer imaging
  • Active Listening
  • Interpersonal Communication
  • Written Communication
  • CompTIA Security + ce Certified
  • Maintenance and Repair
  • Desktop and laptop installations
  • Hardware and software installation
  • Network component installations
  • Security best practices
  • Virus and malware prevention
  • Technical Support
Work History
PC Technician, 09/XXX2 to Current
Abb LtdSkowhegan, ME,
  • Imaged and prepared new computers for integration into company networks and systems.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Followed detailed operational processes and procedures to appropriately analyze, escalate and assist in mediating information security incidents.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Set up and maintain user accounts and client access.
  • Managed onboarding and offboarding of employees.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution.
  • Create and manage Users on Windows Active Directory and Active Roles Azure Active Directory One Identity (ARS)
Field Technician, 01/XXX2 to 09/XXX2
Burlington Coat Factory CorporationTexarkana, TX,
  • Performs on-site or in-house servicing, repair, and installation of customer equipment.
  • Troubleshooting and repair of electronic equipment, systems, and wiring; installation of equipment; upgrades, modifications, programming; preventive maintenance actions; documentation.
  • Installation, preventive and corrective maintenance of equipment, including tolling system equipment, PC-based computers, video surveillance equipment, network communications equipment, and/or radio equipment, detectors, antennas, controller cabinet
  • Module or PC Board swap out
  • Electronic filing of work orders
  • Restores equipment to operational status as quickly as possible
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components
  • Enacted successful repairs by applying technical skills and operations knowledge
  • Responded to emergencies and outages that required additional labor and assistance for repairs
  • Worked on both dead and energized uninterruptible power supply (UPS)
  • Awarded Employee of the Month during my time at TransCore
  • Maintained and troubleshoot the network on I-66 Westbound and Eastbound near Idylwood, Virginia, to the borders outside Washington D,C
Procurement and Logistics Specialist, 10/XXX1 to 12/XXX1
BungeDestrehan, LA,
  • Coordinated incoming and outgoing shipments to maintain schedules
  • Oversaw every phase of the supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction
  • Reviewed order data to verify transactions and shipping dates
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Receive multiple weapons from Firearms dealer to provide support for contract
  • Support multiple departments and contracts with logistical support
Property Management Specialist, 06/XXX0 to 09/XXX1
GKN AerospaceCity, STATE,
  • Maintained an automated system for tracking group supplies and equipment
  • Maintains government-furnished property records and performs property inventory and property management functions
  • Managing operations of a supply facility to include stock-level maintenance, and logistics planning
  • Conduct monthly, quarterly sensitive, and annual inventory audits
    Prepared unit and organizational supply documentation
  • Generated reports of findings to help management with making critical decisions.
  • We processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
  • Monitored supply chain and managed all logistics functions for the company.
  • Established and maintained effective essential control and physical security protocols.
  • Assisted in helpdesk support by troubleshooting over 100 users' computers
  • Develop a plan to mail imaged computers for over 100 computers throughout the United States
  • Performed physical inventory counts and resolved discrepancies.
  • Manage Software Engineer Center Division Chiefs' and Branch Chiefs' calendars daily
  • Create a Tasking on Outlook and notify Branch Chiefs of pending assignments
  • Received over 500 monitors and assisted in making sure the property was added to the hand receipt holder property book promptly
Logistics Specialist, 01/XXX0 to 05/XXX0
United States ArmyCity, STATE,
  • Minimized process discrepancies by controlling inventory and supply management
  • Knowledge of automated logistical systems, including GCSS Army
  • Ability to use and understand basic computer in Microsoft Office
  • Ability to research, analyze and evaluate logistical programs and develop solutions to problems identified
  • Skill in oral and written communications to develop and present recommendations, staff actions, and briefings
  • Ability to develop planning documents and execute operational plans and programs
  • Technical expertise in Army supply and service programs
  • Ability to evaluate logistics force requirements in support of units/activities supported
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
  • Used Microsoft Word and other software tools to create documents and other communications
  • Monitored company inventory to keep stock levels and databases updated
  • During the pandemic, I could operate in a high-stress environment and hi tempo workloads. I was able to support the United States Southern Command and its sub-units with constant supply and warehouse operations to be successful in their mission
  • Processed and issued over 700 laptops and Desktops
Vacuum Chamber Operator, 03/2019 to 09/2019
Company NameCity, State,
  • Operated machining equipment safely with a team of operators
  • Operate Manual Machining
  • F-35 Lamination (Heat Treat, Prep, Prime & Lamination)
  • Inspected products and machines to maintain quality and efficiency
  • Prepare primers and topcoat for coating canopies
  • Drove operational improvements, which resulted in savings and improved profit margins
  • Apply various flow coat primers and topcoat coatings
  • Kept operations in compliance with company targets, safety requirements, and legal statutes.
  • Carefully reviewed daily work orders to maintain accuracy, reduce material waste, and increase overall productivity.
  • Monitored flow, temperature, and belt speed to keep production smooth.
  • Able to fulfill hundreds of manhours to support Lockheed Martin and the United States Airforce F-35 Vtol and Stool canopies
Automated Logistics Specialist, 06/2012 to 01/2019
Company NameCity, State,
  • Trained and lead 5 team members as a supervisor, kept morale high, and managed safety at all times to complete projects assigned by superiors with 100% effectiveness to meet all criteria in a timely manner
  • Maintained and deployed the Army's very small aperture terminal (VSAT), which could transmit/receive data, voice, and video signals over a satellite communication network. Remote areas and was able to be the only VSAT in the organization that didn't have issues or problems in remote locations throughout the U.S
  • Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations
  • Established and maintained stock records and other documents such as inventory, material control, accounting, and supply reports
  • Produced weekly status reports detailing logistic operations and problems
  • Maintained 100% accountability of all assigned equipment worth more than $3M
  • Optimized productivity by thoroughly training soldiers on best supply practices and protocols
  • Responsible for maintenance and mission readiness of assigned equipment, vehicles, and all sub-systems valued at more than 2,000,000 dollars
  • Directed day-to-day logistical operations for Turn-In Section
  • Expert in tactical and technical guidance
  • Supported leaders in logistics decision making
  • Identified and resolved equipment shortages, updated and filed supply records and forms
  • Highly experienced in project planning and risk mitigation.
  • Data Entry over 10,000 items of sensitive equipment into a system-based application
  • Additional duty assigned Cavalry Scout.
Bachelor of Science: Computer And Information Sciences, Expected in 12/XXX3
ECPI University - Manassas, VA,
  • Continuing education in CyberSecurity
High School Diploma: General Studies, Expected in 06/2011
Jordan High School - Long Beach, CA
  • [CompTIA Security + ce ] Certification - [Issued Aug XXX2 - Expires Aug XXX5]
  • [Certified Ethical Hacker] Certification – [Issued Jan XXX3 – Expires Jan XXX6]
  • [USASOC Remedy Certificate] - [Issued Sep XXX2]
  • [USASOC Telephone Control Officer] (TCO) Certificate - [Issued Jan XXX2]
  • [Microsoft Azure-900 Fundamentals] - [Issued Jan XXX2]
  • 10-hr General Industry Safety and Health (20-70XXX9988)] (OSHA)
  • Level 1: Word White Belt
  • Level 1: PowerPoint White Belt
  • Level 1: Excel White Belt
  • [GCSS Army] Training - [May 2015]

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School Attended

  • ECPI University
  • Jordan High School

Job Titles Held:

  • PC Technician
  • Field Technician
  • Procurement and Logistics Specialist
  • Property Management Specialist
  • Logistics Specialist
  • Vacuum Chamber Operator
  • Automated Logistics Specialist


  • Bachelor of Science
  • High School Diploma

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