Ambitious Information Technology student currently completing CIS Bachelor's degree in CyberSecurity and pursuing real-world experience to develop acquired skills and offer a solid understanding of customer support, cybersecurity, and operating system specifications. Confident Computer Technician with expertise in help desk environments, assisting employees and customers with technical issues.
Skills
Strategic planning
Operational improvement
Active Secret Clearance
Customer service
Attention to Detail
Problem-Solving
Data security
Implementing security programs
Self-Motivated
Computer imaging
Active Listening
Interpersonal Communication
Written Communication
CompTIA Security + ce Certified
Maintenance and Repair
Desktop and laptop installations
Hardware and software installation
Network component installations
Security best practices
Virus and malware prevention
Technical Support
Work History
PC Technician, 09/XXX2 to Current Abb Ltd – Skowhegan, ME,
Imaged and prepared new computers for integration into company networks and systems.
Patiently walked individuals through basic troubleshooting tasks.
Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Followed detailed operational processes and procedures to appropriately analyze, escalate and assist in mediating information security incidents.
Performed troubleshooting to correct computer hardware and software malfunctions.
Explained technical information in clear terms to promote better understanding for non-technical users.
Set up and maintain user accounts and client access.
Managed onboarding and offboarding of employees.
Delivered Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution.
Create and manage Users on Windows Active Directory and Active Roles Azure Active Directory One Identity (ARS)
Field Technician, 01/XXX2 to 09/XXX2 Burlington Coat Factory Corporation – Texarkana, TX,
Performs on-site or in-house servicing, repair, and installation of customer equipment.
Troubleshooting and repair of electronic equipment, systems, and wiring; installation of equipment; upgrades, modifications, programming; preventive maintenance actions; documentation.
Installation, preventive and corrective maintenance of equipment, including tolling system equipment, PC-based computers, video surveillance equipment, network communications equipment, and/or radio equipment, detectors, antennas, controller cabinet
Module or PC Board swap out
Electronic filing of work orders
Restores equipment to operational status as quickly as possible
Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components
Enacted successful repairs by applying technical skills and operations knowledge
Responded to emergencies and outages that required additional labor and assistance for repairs
Worked on both dead and energized uninterruptible power supply (UPS)
Awarded Employee of the Month during my time at TransCore
Maintained and troubleshoot the network on I-66 Westbound and Eastbound near Idylwood, Virginia, to the borders outside Washington D,C
Procurement and Logistics Specialist, 10/XXX1 to 12/XXX1 Bunge – Destrehan, LA,
Coordinated incoming and outgoing shipments to maintain schedules
Oversaw every phase of the supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction
Reviewed order data to verify transactions and shipping dates
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Receive multiple weapons from Firearms dealer to provide support for contract
Support multiple departments and contracts with logistical support
Property Management Specialist, 06/XXX0 to 09/XXX1 GKN Aerospace – City, STATE,
Maintained an automated system for tracking group supplies and equipment
Maintains government-furnished property records and performs property inventory and property management functions
Managing operations of a supply facility to include stock-level maintenance, and logistics planning
Conduct monthly, quarterly sensitive, and annual inventory audits
Prepared unit and organizational supply documentation
Generated reports of findings to help management with making critical decisions.
We processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
Monitored supply chain and managed all logistics functions for the company.
Established and maintained effective essential control and physical security protocols.
Assisted in helpdesk support by troubleshooting over 100 users' computers
Develop a plan to mail imaged computers for over 100 computers throughout the United States
Performed physical inventory counts and resolved discrepancies.
Manage Software Engineer Center Division Chiefs' and Branch Chiefs' calendars daily
Create a Tasking on Outlook and notify Branch Chiefs of pending assignments
Received over 500 monitors and assisted in making sure the property was added to the hand receipt holder property book promptly
Logistics Specialist, 01/XXX0 to 05/XXX0 United States Army – City, STATE,
Minimized process discrepancies by controlling inventory and supply management
Knowledge of automated logistical systems, including GCSS Army
Ability to use and understand basic computer in Microsoft Office
Ability to research, analyze and evaluate logistical programs and develop solutions to problems identified
Skill in oral and written communications to develop and present recommendations, staff actions, and briefings
Ability to develop planning documents and execute operational plans and programs
Technical expertise in Army supply and service programs
Ability to evaluate logistics force requirements in support of units/activities supported
Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
Used Microsoft Word and other software tools to create documents and other communications
Monitored company inventory to keep stock levels and databases updated
During the pandemic, I could operate in a high-stress environment and hi tempo workloads. I was able to support the United States Southern Command and its sub-units with constant supply and warehouse operations to be successful in their mission
Processed and issued over 700 laptops and Desktops
Vacuum Chamber Operator, 03/2019 to 09/2019 Company Name – City, State,
Operated machining equipment safely with a team of operators
Operate Manual Machining
F-35 Lamination (Heat Treat, Prep, Prime & Lamination)
Inspected products and machines to maintain quality and efficiency
Prepare primers and topcoat for coating canopies
Drove operational improvements, which resulted in savings and improved profit margins
Apply various flow coat primers and topcoat coatings
Kept operations in compliance with company targets, safety requirements, and legal statutes.
Carefully reviewed daily work orders to maintain accuracy, reduce material waste, and increase overall productivity.
Monitored flow, temperature, and belt speed to keep production smooth.
Able to fulfill hundreds of manhours to support Lockheed Martin and the United States Airforce F-35 Vtol and Stool canopies
Automated Logistics Specialist, 06/2012 to 01/2019 Company Name – City, State,
Trained and lead 5 team members as a supervisor, kept morale high, and managed safety at all times to complete projects assigned by superiors with 100% effectiveness to meet all criteria in a timely manner
Maintained and deployed the Army's very small aperture terminal (VSAT), which could transmit/receive data, voice, and video signals over a satellite communication network. Remote areas and was able to be the only VSAT in the organization that didn't have issues or problems in remote locations throughout the U.S
Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations
Established and maintained stock records and other documents such as inventory, material control, accounting, and supply reports
Produced weekly status reports detailing logistic operations and problems
Maintained 100% accountability of all assigned equipment worth more than $3M
Optimized productivity by thoroughly training soldiers on best supply practices and protocols
Responsible for maintenance and mission readiness of assigned equipment, vehicles, and all sub-systems valued at more than 2,000,000 dollars
Directed day-to-day logistical operations for Turn-In Section
Expert in tactical and technical guidance
Supported leaders in logistics decision making
Identified and resolved equipment shortages, updated and filed supply records and forms
Highly experienced in project planning and risk mitigation.
Data Entry over 10,000 items of sensitive equipment into a system-based application
Additional duty assigned Cavalry Scout.
Education
Bachelor of Science: Computer And Information Sciences, Expected in 12/XXX3 ECPI University - Manassas, VA, GPA:
Continuing education in CyberSecurity
High School Diploma: General Studies, Expected in 06/2011 Jordan High School - Long Beach, CA GPA:
Certifications
[CompTIA Security + ce ] Certification - [Issued Aug XXX2 - Expires Aug XXX5]
[Certified Ethical Hacker] Certification – [Issued Jan XXX3 – Expires Jan XXX6]
[USASOC Remedy Certificate] - [Issued Sep XXX2]
[USASOC Telephone Control Officer] (TCO) Certificate - [Issued Jan XXX2]
[Microsoft Azure-900 Fundamentals] - [Issued Jan XXX2]
10-hr General Industry Safety and Health (20-70XXX9988)] (OSHA)
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