Property Management resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Versatile Customer Relations & Sales. Highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance. Hardworking and reliable with excellent attention to detail. Dedicated to customer satisfaction. Motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator. Professional customer-oriented Real Estate Agent with 10 years of commercial and residential sales experience. Intense knowledge of real estate market and financial terms and principles. Increases agency revenue through expert marketing and sales techniques.

  • High-energy attitude
  • Sales expertise
  • Lead generation
  • Consultative sales
  • Product and service knowledge
  • On-site product demonstrations
  • Product merchandising
  • Customer retention abilities
  • Promotional planning
  • Customer needs assessment
  • New construction
  • Fair housing mandates
  • Commercial property
  • Valid, clean South Carolina driver's licenses
  • Sales and marketing
  • Active listening
  • Communication
Education and Training
Institute of Therapeutic Massage & Bodywork Chadds Ford, PA, Expected in 10/2013 Associate of Applied Science : Body Mechanics & Massage Therapy - GPA :
Coldwell Banker Grempler Institute Elkton, MD, Expected in 12/1999 Associate of Applied Science : Sales And Marketing Education - GPA :
Oxford Area High School Oxford, PA Expected in 06/1990 High School Diploma : - GPA :
H Cap Connect, Llc. - Property Management
Fairlawn, OH, 02/2002 - 10/2021
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
  • Scheduled maintenance calls.
  • Completed documents for outside agencies.
  • Coordinated numerous major remodeling projects.
  • Maintained accurate and updated websites and printed materials.
  • Handled resident complaints and expedited maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Oversaw budgeting process for assigned properties.
Bayhealth - Medical Office Manager
Smyrna, DE, 08/2015 - 09/2018
  • Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation.
  • Coordinated logistics for internal and external staff meetings and conferences.
  • Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
  • Interviewed, hired and trained medical office teams and conducted performance reviews.
  • Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Ordered office equipment and supplies after researching vendors and obtaining quotes.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Communicated company philosophies and policies, demonstrated work routines and documented performance.
  • Pitched in to help with office tasks, during busy periods and staff absences.
  • Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Performed physical therapy & manual therapy modalities on patients.
  • Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation.
North East Medical Service - Chiropractic Assistant
San Francisco, CA, 11/2014 - 08/2015
  • Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
  • Scheduled appointments for patients via phone and in person.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Kept patient rooms clean between services and removed used linens for laundering.
  • Inputted all patient data, making sure all records received appropriate updates.
  • Recorded vital signs and medical history for patients .
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Sterilized medical equipment after each procedure.
  • Assisted with technical treatments and entered information within patient records and charts.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Positioned patients for optimal comfort prior to procedures.
  • Reviewed treatment sheets for consistency, completeness and accuracy.
Berkshire Hathaway Homeservices The Preferred Realty - Real Estate Professional
Glenshaw, PA, 12/1999 - 12/2009
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
  • Recommended home improvements to sellers to maximize profits and promote faster sale.
  • Generated lists for potential property buyers, compatible with budgets and needs.
  • Effectively handled various office duties, including maintaining computer files, typing and filing and reception desk tasks.
  • Built rapport with industry leaders through efficient and effective communication and industry expertise.
  • Built lasting rapport with financial industry leaders.
  • Conducted sales development with lenders, realtors, mortgage companies, buyers and sellers.
  • Leveraged industry trends to shape value-added solutions and approaches.
  • Managed real estate transactions from initiation to closing.
  • Scheduled home viewings with potential buyers.
  • Maintained current and accurate CRM database of prospective customers.
  • Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
  • Generated list of properties to meet specific client needs.
  • Researched and determined competitive market price.
  • Represented buyers and sellers in major real estate transactions.
  • Accompanied buyers during property inspections.
  • Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
  • Promoted properties via advertisements, open houses and multiple listing services.
  • Promoted sales through advertising, open houses and Multiple Listing Services.
  • Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
  • Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
  • Assisted homeowners with relocation and moving services after sale of each home.
  • Evaluated mortgage options to help clients obtain financing at best rates and terms.
  • Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
  • Marketed real estate to various types of commercial clients to strengthen revenue opportunities.

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Resume Overview

School Attended

  • Institute of Therapeutic Massage & Bodywork
  • Coldwell Banker Grempler Institute
  • Oxford Area High School

Job Titles Held:

  • Property Management
  • Medical Office Manager
  • Chiropractic Assistant
  • Real Estate Professional


  • Associate of Applied Science
  • Associate of Applied Science
  • High School Diploma

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