property management assistant resume example with 2+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Versatile with proven skills in cost-effective property operations, maintaining high occupancy rates and generating steady revenues. Collaborated with tenants, owners and service providers to consistently meet property management requirements. Coordinated repairs, met with prospective tenants and resolved business concerns. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

  • Commercial Property
  • Operations Management
  • Deposits Management
  • Sale and Rental Recordkeeping
  • Local and State Laws
  • Decision Making
  • Monthly Fee and Payment Collection
  • Strong Negotiation Abilities
  • Mobile Device Operation
  • Sales and Marketing
  • Team Building
  • Social Perception
  • Data Entry
  • Critical Thinking
  • Relationship Building
11/2022 to Current Property Management Assistant Petco | Spokane, WA,
  • Scheduled maintenance calls.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
  • Maintained accurate and updated websites and printed materials.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Handled resident complaints and expedited maintenance requests.
  • Updated tenant and unit information to keep current in housing database.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Facilitated tenant paperwork processing and verification.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
06/2021 to 12/2022 PFS Shopper Marcus Corporation | Collegeville, PA,
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Planned efficient routes in order to meet daily demands.
  • Transported and safely delivered items to prevent damage or loss.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Notified customers of delays to decrease calls to support.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Presented order bills and collected payments for deliveries.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Completed pickup and shopping orders for customers within local area.
  • Secured and stored items until customer pickup.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Greeted customers and answered product or service questions.
  • Suggested comparable products to replace out-of-stock items.
  • Scanned items when pulling from shelves to update system stock information.
  • Listened to customer needs to identify and recommend best products and services.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Asked store associates for help locating missing products.
  • Maximized hourly rate by organizing shopping trips and planning efficient routes.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.
08/2020 to 11/2020 Movie Theater Employee Trek Bikes | Paramus, NJ,
  • Answered customer questions and concerns regarding tickets, pricing and promotions.
  • Provided information regarding show times, new releases and upcoming movies and trailers.
  • Swept food, debris and trash off of lobby and movie room floors.
  • Distributed refunds, promoted theater merchandise and issued gift cards.
  • Collected and took out garbage from concession stand and bathroom bins.
  • Took misplaced customer items to lost and found areas and reported complex issues to supervisors.
  • Assisted in verifying staff credentials, granting access to generally restricted areas.
  • Greeted and assisted customers to foster positive experiences.
  • Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
  • Processed admission payments and provided tickets.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Complied with health and sanitation practices and procedures.
  • Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
  • Assisted patrons with handicaps to appropriate seating.
  • Recognized security risks to properly handle situations.
  • Maintained positive working relationship with fellow staff and management.
11/2016 to 01/2017 Sales Associate TJMAXX | City, STATE,
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Received and displayed product shipments on store retail shelves upon delivery.
Education and Training
Expected in 06/2020 High School Diploma | Agawam High School, Agawam, MA GPA:

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Resume Overview

School Attended

  • Agawam High School

Job Titles Held:

  • Property Management Assistant
  • PFS Shopper
  • Movie Theater Employee
  • Sales Associate


  • High School Diploma

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