property management assistant resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Experienced Server, Director, and Administrativr Assistant with over 15 years of experience in both food and office settings (property management, call centers, doctor's offices, spas). Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • True team player
  • Payroll Processing
  • Prospecting Clients
  • Account Reconciliation
  • Accounting
  • Staff Management
  • Scheduling
  • Property Management
  • Customer service-focused
  • Building operations
  • Contract Negotiation
  • Budget analysis procedures
  • Appointment Setting
  • Contract Preparation
  • Due Diligence
  • Legal Documentation
  • Invoicing
  • Budgeting
  • Database Management
  • Maintenance knowledge
  • Property tours and inspections
Work History
Property Management Assistant, 10/2013 - Current
Catholic Health Initiative Park Rapids, MN,
  • Managed maintenance and custodial staff of Georgia Coast Realty.
  • Greeted approximately 50-70 prospective tenants weekly (seasonally, typically higher).
  • Promptly responded to tenant complaints and concerns for over 300 properties.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Exceeded annual occupancy of 85% in 4.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Maintained sufficient number of units market-ready at all times.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Compiled maintenance and repair requests for submission to all departments and reached out to local contractors for bid proposals.
  • Boosted occupancy 10% by leveraging market knowledge and successful promotional strategies.
  • Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
  • Administered operations to handle needs of more than 100 tenants across multiple property units.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Developed and executed plan to achieve and maintain 85% or better rate of occupancy.
  • Assessed property prior to, and after every checkout, compiled information and wrote reports regarding findings for submission to Rental Assistants.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Managed clerical and financial property documents for permanent records and regulatory requirements.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Administered property-related budgets, reviewed invoices and tracked costs.
Sales Associate, 06/2012 - 08/2020
Labor First Llc Mount Laurel Township, NJ,
  • Trained and developed new sales team associates in products, as well as up selling techniques as well as company procedures.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Maintained records related to sales, returns and inventory availability.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Increased account base by hundreds over 10 years, leveraging networking and referrals.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Solved customer challenges by offering relevant Type products and services.
  • Educated customers on promotions to enhance sales.
  • Drove team revenue totals by bringing in over $Amount in sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Processed product returns and assisted customers with other selections.
  • Boosted sales by conferring with customers to evaluate Product or Service requirements and recommend best-fit company offerings.
  • Completed orders through Type system and organized product deliveries to meet customer timetables.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Developed, marketed and sold full range of Type products, including Product or service and Product or service.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Technical Administrator, 08/2018 - 05/2019
Anglian Water Group Essex, MD,
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Implemented marketing and sales campaigns to effectively brand ATM and AIRVAC Services.
  • Set up appointments with potential and current customers to promote new products and services.
  • Consulted with financial specialists to establish new business partnerships through exploratory and informative meetings focused on value and benefits of device solutions.
  • Networked at events and by phone to expand business profits and revenues.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Used consultative sales approach to understand and meet customer needs.
  • Demonstrated products and specific features at customer locations and special events.
  • Contacted customers and prospects to generate new business for fiscal projects to achieve company goals.
  • Cold-called leads and closed hundreds of sales over a year.
  • Automated computer contact management system, resulting in better client organization and goal alignment.
  • Planned over hundreds of annual vendor events to strengthen brand initiatives and maximize outreach.
  • Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
  • Researched potential clients and markets to prepare for appointments.
  • Serviced existing accounts on regular basis to maximize revenue.
Server, 04/2018 - 12/2018
North American Breweries Chicago, IL,
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Bussed and reset 8 tables per shift, working efficiently to keep dining room and work areas clean.
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Dual Diploma: Business Law, Expected in 05/2006
Glynn Academy - Brunswick, GA
Status -
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)

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Resume Overview

School Attended

  • Glynn Academy

Job Titles Held:

  • Property Management Assistant
  • Sales Associate
  • Technical Administrator
  • Server


  • Dual Diploma

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