property management assistant resume example with 4+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Detailed Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties.
Skills
Mortgages and Loans
New Construction
Fair Housing Mandates
Knowledge of Leasing and Market Conditions
Commercial Property
Budget Preparation
Monthly Fee and Payment Collection
Supply Coordination
Administrative Leadership
Security Management and Enhancement
Operating Cost Tracking
Local and State Laws
Legal Issue Resolution
Repair Planning
Vacancy Marketing
Codes Compliance
Grounds and Facility Inspection
Property Service Contract Administration
Deposits Management
Staff Coordination
Experience
12/2021 to CurrentProperty Management AssistantCatholic Health Initiative | Lisbon, ND,
Maintained accurate and updated websites and printed materials.
Contacted tenants to collect overdue rent or to discuss other important issues.
Scheduled maintenance calls.
Welcomed 150 potential tenants weekly.
Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
Completed documents for outside agencies.
Oversaw and monitored preventative maintenance and energy management inspections and programs.
Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Facilitated tenant paperwork processing and verification.
Collected monthly assessments, rental fees, deposits and payments.
Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
Responded to tenant maintenance requests according to agreed conditions for building functionality.
Handled resident complaints and expedited maintenance requests.
Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Inspected properties regularly to identify deficiencies and schedule repairs.
Worked with on-site and remote service providers to support tenants requesting accommodations.
Completed lease applications and verifications, notifying prospects of results.
Updated tenant and unit information to keep current in housing database.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Built relationships with service vendors and submitted associated billing statements.
Exercised direct supervision over property staff.
Drafted and monitored budgets for overall maintenance and operations.
Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
Met with prospective tenants to show property and assess applications or sign leases.
Collected rent from tenants to pay maintenance and repair costs and other expenses.
10/2020 to 12/2021Assistant Property ManagerLincoln Property Company, Inc. | Chesapeake, VA,
Escalated critical issues to property manager to promote immediate resolution.
Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Updated tenant and unit information to keep current in housing database.
Handled resident complaints and expedited maintenance requests.
Checked common areas regularly to keep neat, clean and free of debris.
Reviewed completed applications and assessed household information against file history and program regulations.
Developed and managed highly skilled on-site staff through recruitment, training and motivation.
Explained policies and procedures to tenants and enforced rules.
Collected monthly assessments, rental fees, deposits and payments.
Oversaw daily operations, maintenance and administration of various properties.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Kept records of correspondence with residents and tenants.
Inspected properties regularly to identify deficiencies and schedule repairs.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Conducted tours of vacancies with prospective tenants.
Handled security deposit refunds.
Checked rental eligibility by following company's verification process.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Oversaw budgeting process for assigned properties.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
Conducted apartment tours for potential tenants and answered questions about property.
Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
11/2017 to 03/2020Cafe SupervisorHampshire Hills Athletic Club | Milford, NH,
Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
Trained new employees in operational procedures and modeled duties for front and back house positions.
Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
Took inventory of supplies and equipment and placed new orders to maintain stock levels.
Rang up orders on cash register to process cash, credit card and personal check payments.
Reported to kitchen manager before start of shift to receive assigned station, daily specials and other pertinent information.
Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
Explained goals and expectations required of trainees.
Distributed food to service staff for prompt delivery to customers.
Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Promoted safe working conditions by monitoring safety procedures and equipment.
Observed food safety and sanitation protocols to reduce germ spread.
Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Monitored temperatures of prepared food and cold-storage areas.
Education and Training
Expected in to to | AccountingFlorida National University, Hialeah, FLGPA:
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