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Property Management Assistant Resume Example

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PROPERTY MANAGEMENT ASSISTANT
Summary

Motivated professional considered talented leader and driven problem solver. Offers outstanding attention to detail and coordination. Extremely organized and driven. Quick learner with a high drive and work ethic.

Skills
  • Property management principles
  • Ability to manage files
  • Tenant relations
  • Team management
  • Conflict management
  • Inbound and outbound calling
  • Mail handling
  • Confidentiality
Education and Training
GEDClayton County Community CollageMorrow,GA,09/1998
Experience
Nice Home For RentProperty Management Assistant | Riverside, UT07/2019 to 01/2020
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Scheduled maintenance calls.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Directed collection of more than $2,000 in monthly income with consistently high payment rates.
  • Liaised between company and owners to address and remedy ongoing concerns.
  • Developed strong, professional relationships with tenants and residents by initiating collaboration and delivering exemplary service and engagement.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Maintained records of all activities involving rental and commercial rental properties.
  • Staged properties.
Boscovs Childrens DepartmentAssistant Department Manager | Deptford, NJ05/2018 to 09/2019
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Drove profit increases by leveraging market knowledge and natural leadership talents.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Managed day-to-day operations, including supervision and assignment delegation for two-member team.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Inputted customer data into system, safeguarding financial and personal information to avoid breaches.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Increased overall team efficiency and productivity.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Maintained and executed weekly RTV's, and Damages.
Boscovs Department Store & Clinique CosmeticsCounter Manager | Deptford, NJ06/2017 to 09/2018
  • Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual bases.
  • Maintained records related to sales and placed special orders for desired items.
  • Reviewed and analyzed business performance on a daily, weekly, monthly, seasonal and annual basis.
  • Described merchandise and explained use, operation, and care of merchandise to customers.
  • Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons, and vouchers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Directed patrons to restrooms and other amenities within facility.
  • Executed all daily tasks and assisted other team members when needed.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Counted cash drawer at end of shift and prepared bank deposits.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Executed visual strategies to foster better customer service and promote positive and engaging environment for all.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Developed new promotional strategies to increase customer base and market share, promoting Monthly company promotions through diverse channels.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Resolved dissatisfied customer issues quickly to satisfy customers and reduce wait times.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Participated in all weekly district conference calls with all North East region teams to update and align sales objectives.
  • Managed day-to-day operations, including supervision and assignment delegation for 3-member team.
  • Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
  • Automated office operations, managed client correspondence and tracked records.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Identified low sales areas requiring immediate improvement and boosting productivity 25%.
  • Made store intercom announcements every half hour thru daily shift to achieve daily sales goals.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Upheld internal standards and productivity goals to meet Weekly sales goals and Monthly targets.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Met with each associate to establish realistic monthly sales goals.
  • Drove profit increases by leveraging market knowledge and natural leadership talents.
  • Reviewed orders against receipts so guests received requested items.
  • Processed and executed all RTV's and Damages weekly.
  • Kept sales goal reads hourly.
Bath And BodyworksKey Holder | Vineland, NJ04/2015 to 07/2017
  • Compiled weekly monetary reports and records for store managers.
  • Promoted new products and sales to encourage revenue growth and boost upselling.
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
  • Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
  • Increased revenue by leveraging product promotion skills and knowledgeable sales strategies.
  • Accomplished company-defined sales goals during each shift by actively engaging customers, providing exemplary service and promoting Highlighted items.
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
  • Supervised teams of up to 7 employees and provided leadership and guidance to boost productivity, customer service levels and sales success.
  • Achieved sales goals and business objectives by motivating staff and promoting weekly Highlighted products.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Assisted in entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Guided and supported 7 staff members to consistently achieve team and personal goals.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Processed credit card payments and counted back change and currency with 100% accuracy rate.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
Boscovs Cash OfficeCash Office Associate | Deptford, NJ04/2016 to 06/2017
  • Prepared and checked cashier register tills.
  • Investigated and solved account issues to maintain current and accurate money systems.
  • Organized cash movements between offices and to or from banks.
  • Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
  • Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
  • Processed payments from customers in person and via telephone, verifying details of order contents, pricing and payment methods.
  • Served customers with special transaction requests, using POS at register to load gift certificates and boxing or gift-wrapping products.
  • Packaged orders submitted online or via telephone, carefully selecting inventory, addressing correctly and dispatching to appropriate personnel for delivery or shipping.
  • Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
  • Greeted arriving guests, displaying friendly demeanor and offering assistance, directing to appropriate departments and answering basic questions regarding product availability.
  • Prepared bank statements, deposits and other Tax Exempt forms with accuracy and speed.
  • Supervised employee petty cash drawer, documenting all transactions in log report.
  • Operated Banking software to enter financial data and compile reports.
  • Processed journal entries, online transfers and payments.
  • Automated document flow, accurately maintaining financial tracking in banking software.
  • Verified credit posting for store credit cards and credit card transactions and reconciled journal entries.
  • Verified, allocated and posted transactions in journals and computerized systems from documents such as invoices, receipts and reports.
  • Reconciled bank statements and credit cards daily.
  • Answered office phone calls and emails to direct customers and answer questions.
  • Processed end-of-day paperwork using banking, verifying deposits and rectifying discrepancies.
  • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
  • Eliminated financial discrepancies, accurately reporting figures and account balances to senior leadership.
  • Researched and resolved collections disputes to maintain customer relationships.
  • Kept supply in line with demand by effectively managing inventory control to reduce work flow gaps.
Ulta BeautyAssistant Store Manager | Vineland, NJ04/2015 to 07/2016
  • Evaluated employee performance and developed improvement plans.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Mentors staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached and mentor's employees by delivering training, guidance and performance monitoring.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Completed inventory audits to identify losses and project future demands.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Crazy 8Assistant Store Manager | Vineland, NJ01/2014 to 04/2015Ultacation and added value to team.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Mentor's team on effective upselling and cross-selling techniques.
  • Coached and developed store associates through formal and informal interactions.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
    • Sweet & Sparkly Cakes Inc.Owner and CEO/Lead Manager | Hiawassee, GA07/1994 to 10/2014
    • Replenished food items according to customer needs and demands.
    • Checked freshness of all bakery goods and food in bakery.
    • Coordinated with store employees in serving customers.
    • Prepared and reviewed sales reports.
    • Recruited, trained and supervise five bakery staff.
    • Supervised and communicated with vendors for efficient delivery of wholesale orders.
    • Measured, mixed and prepped raw materials according to company specifications and recipes.
    • Serve safe Certified.
    • Ensured perfect A+ scores on all Bimonthly health inspections by the county.
    • Maintained safe and sanitary area by checking food products' temperature and freshness.
    • Oversaw production of Seven or more wedding cakes in per week, from scheduling to final delivery, with overwhelming customer satisfaction.
    • Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
    • Merchandised food, including garnishes for serving presentation.
    • Maintained and tracked all books to include all money and banking, Tax books, customer deposits and final payments, daily purchases, register balances, employee paychecks, vender orders and payments, maintained updated licensing and certifications.
    • Maintained a high quality clientele.
    • Created and maintained the company website daily.
    • Organized and executed all volunteer work from Sweet & Sparkly Cakes Inc. for local charities and local school functions.
    • Created all advertising promotions thru social media and magazines.
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    Resume Overview

    Companies Worked For:

    • Nice Home For Rent
    • Boscovs Childrens Department
    • Boscovs Department Store & Clinique Cosmetics
    • Bath And Bodyworks
    • Boscovs Cash Office
    • Ulta Beauty
    • Crazy 8
    • Sweet & Sparkly Cakes Inc.

    School Attended

    • Clayton County Community Collage

    Job Titles Held:

    • Property Management Assistant
    • Assistant Department Manager
    • Counter Manager
    • Key Holder
    • Cash Office Associate
    • Assistant Store Manager
    • Owner and CEO/Lead Manager

    Degrees

    • GED

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