Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced self motivated learner and teacher with over 10 years of experience in leadership, providing customer service oriented, deadline driven, team building work environments. Constantly given high remarks for customer service. Advanced ability to learn, retain, apply and regularly enforce company policies and leading by example.

  • Customer Service
  • Supervisory experience
  • Conflict resolution
  • Team leadership
  • Data management
  • Project management
  • Team liaison
  • Public Speaking
Work History
Property Management Assistant, 07/2020 to 07/2021
Oaks Integrated Care Inc.Mount Laurel, NJ,
  • Bookkeeping and administrative handling of commercial and residential HOA's across 13 properties.
  • Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
  • Reconciled monthly bank statements for each property at beginning of each month.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Developed and adhered to community budgetary restrictions in collaboration with board of directors.
  • Secured community services, including pool and fitness facility maintenance, landscaping and waste removal.
  • Collected and maintained careful records of rental payments and payment dates.
  • Processed owner transfers, filed liens/release of liens for delinquent payments.
  • Oversaw Quarterly assessment collections of HOA Dues
Package Handler, 12/2020 to 04/2021
Omni HotelsHilton Head Island, SC,
  • Loaded hundreds of boxes weighing up to 70 Lbs during peak season 2020
  • Loaded up to 5 different trucks at same time to be shipped out before 8:30 AM
  • Sorted packages by assigned number with speed and accuracy to prevent delays in delivers
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
  • Assisted supervisors with during busy periods, developing new skills while boosting warehouse efficiency.
  • Removed debris and hazardous materials from packing area to avoid contamination.
Lobby Service Supervisor, 04/2013 to 06/2020
Wendy'sPhoenix, AZ,
  • Run teller box and balance daily within $20.00 threshold
  • Identified and capitalized on community business opportunities with effective networking
  • Assist customers at retail service level, instructed and guided employees on legal and bank policies
  • Maintained time-clock records for branch, schedule PTO set schedule to maintain operational integrity
  • Conduct periodic regulatory audits at branch level
  • Co-ordinate with Teller supervisor and Lead teller for team building and staff development exercises
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
  • Trained new employees and implemented mentoring program to promote positive feedback and engagement
Assitant Manager, 02/2010 to 02/2013
UPS StoreCity, STATE,
  • Run and balance cash box within $10.00 threshold every day
  • Process customer shipments and drop off requests
  • Packaging high value packages within strict guidelines
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Trained team members in successful strategies to meet operational and sales targets
  • Trained entire new staff all at once after business ownership change
  • Coached team on effective upselling and cross-selling methods
  • Process claim requests when packages were damaged
  • Receive and sort mail for over 700 client mailboxes across 3 different locations.
  • Manage, invoice and order supply inventory to accommodate store needs
Associate of Arts: Secondary Education, Expected in 2016
South Texas College - McAllen, TX

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Resume Overview

School Attended

  • South Texas College

Job Titles Held:

  • Property Management Assistant
  • Package Handler
  • Lobby Service Supervisor
  • Assitant Manager


  • Associate of Arts

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