Experienced self motivated learner and teacher with over 10 years of experience in leadership, providing customer service oriented, deadline driven, team building work environments. Constantly given high remarks for customer service. Advanced ability to learn, retain, apply and regularly enforce company policies and leading by example.
Skills
Customer Service
Supervisory experience
Conflict resolution
Team leadership
Data management
Project management
Team liaison
Public Speaking
Work History
Property Management Assistant, 07/2020 to 07/2021 Oaks Integrated Care Inc. – Mount Laurel, NJ,
Bookkeeping and administrative handling of commercial and residential HOA's across 13 properties.
Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
Reconciled monthly bank statements for each property at beginning of each month.
Developed, reviewed and submitted property operating and capital budgets.
Developed and adhered to community budgetary restrictions in collaboration with board of directors.
Secured community services, including pool and fitness facility maintenance, landscaping and waste removal.
Collected and maintained careful records of rental payments and payment dates.
Processed owner transfers, filed liens/release of liens for delinquent payments.
Oversaw Quarterly assessment collections of HOA Dues
Package Handler, 12/2020 to 04/2021 Omni Hotels – Hilton Head Island, SC,
Loaded hundreds of boxes weighing up to 70 Lbs during peak season 2020
Loaded up to 5 different trucks at same time to be shipped out before 8:30 AM
Sorted packages by assigned number with speed and accuracy to prevent delays in delivers
Used hand-held scanners and physical logs to accurately track item movements.
Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
Assisted supervisors with during busy periods, developing new skills while boosting warehouse efficiency.
Removed debris and hazardous materials from packing area to avoid contamination.
Lobby Service Supervisor, 04/2013 to 06/2020 Wendy's – Phoenix, AZ,
Run teller box and balance daily within $20.00 threshold
Identified and capitalized on community business opportunities with effective networking
Assist customers at retail service level, instructed and guided employees on legal and bank policies
Maintained time-clock records for branch, schedule PTO set schedule to maintain operational integrity
Conduct periodic regulatory audits at branch level
Co-ordinate with Teller supervisor and Lead teller for team building and staff development exercises
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
Trained new employees and implemented mentoring program to promote positive feedback and engagement
Assitant Manager, 02/2010 to 02/2013 UPS Store – City, STATE,
Run and balance cash box within $10.00 threshold every day
Process customer shipments and drop off requests
Packaging high value packages within strict guidelines
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Trained team members in successful strategies to meet operational and sales targets
Trained entire new staff all at once after business ownership change
Coached team on effective upselling and cross-selling methods
Process claim requests when packages were damaged
Receive and sort mail for over 700 client mailboxes across 3 different locations.
Manage, invoice and order supply inventory to accommodate store needs
Education
Associate of Arts: Secondary Education, Expected in 2016 South Texas College - McAllen, TX GPA:
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