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Patient financial services representative (Bad Debt), Atlantic Health System Bad Debt Department.

• Assessed aged accounts for validity of collection efforts
• Reviewed claim and insurance payment based on contracted rates/agreements
• Processed accounts in accordance with bad debt policies and procedures for in-house and outside collection agency placement
• Maintain various reports on daily/weekly/monthly basis from collection agency
• Review accounts for Suit Authorization obtained from Law Office
• Direct contact/ liaison for CMC and NMC Bad Debt accounts
• Makes payment adjustments for both AHS and Collection Agency
• Communicates via telephone or email with Collections Agency
• Trained over 50 New-Hires and transfers
• Assists agency in reviewing more than 1000 accounts for accuracy
• Represent/testify on behalf of hospital during trial court hearings
• Handled emergency work assignments outside of ordinary responsibilities
• Negotiate patient settlement agreements
• Appointed Explanation of Benefits expert to review contractual payments
• Collecting, analyzing and storing confidential data
• Review insurance payments and contracts
• Contacts insurance companies and perform follow up activities
• Identifies coding or billing problems from EOB's and work to correct errors with Billing Dept
• Prepares accounts for billing and for filing secondary insurance

• Dental center care representative, GlaxoSmithKline
• Received and Placed calls to Dentist/Physicians regarding new products
• Assisted Dentist in product selection and ordering
• Provided education assistance literature to Physicians
• Verified Dental Specialty Licenses
• Corresponded via email and telephone with selected professionals
• Answered questions concerning prices, products, and availability
• Identified prospective customers by using business directories and following leads from existing clients
• Recommended products based on client's needs, interest, and specialty
• Kept records of correspondence and inventory
• Prepared and maintained weekly reports, agendas and itineraries

• Answered Inbound calls for clients w/banking issues
• Assisted client's w/activation and deactivation of debit/credit cards
• Monitored thousands of debit card accounts for fraudulent activity
• Verified suspicious transactions
• Corresponded via email and telephone with banking professionals
• Answered questions concerning clients account activity
• Kept records of correspondence
• Identified sources of potential fraud
• Contacted and alerted clients regarding unverified/verified charges on account